When I walked in there was a smell that I didnât recognize. Didnât really think about it. The next morning I woke up to âsickâ roaches on the counter! I captured them in a cup and took them to the front desk. My first question was did you spray for roaches! And he said yes! Which was what I smelled coming into the hotel! They knew they had roaches yet didnât disclose this information! I said that would have been nice to know so I could have prepare so that I didnât have to worry about taking them home with me! He said âwell, they are almost dead, what do you wantâ. I wanted a refund but he refused! He doesnât care about customer safety! Just money! He knows he has roaches and instead of just shutting down for a couple days to completely make sure he gets rid of them he just covers up the problem. Plus he advises a pool but the first sign you see when walking in is âPool Permanently Closedâ. There is no way this hotel is rated a 5 star hotel! IT HAS ROACHES!
Extremely noisy. People screaming until 2:00 in the morning. Sounded like they were busting walls in the second floor till at least 2:00 in the morning. At one point. Went back to our vehicle to try and sleep. Terrible experience