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Marasa Umubano Hotel

3.5 star property
Family-friendly 3.5-star hotel with outdoor pool

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Photo gallery for Marasa Umubano Hotel

Outdoor pool
Reception
Hallway
Breakfast, lunch and dinner served
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast included

Explore the area

View in a map
Boulevard de l'Umuganda, Kigali, BP 874
  • Place, University of Kigali
    ‪12 min walk‬
  • Place, Kigali Heights
    ‪13 min walk‬
  • Place, Kigali Convention Centre
    ‪18 min walk‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

5 bedrooms, Egyptian cotton sheets, pillowtop beds, minibar

Standard Double Room

  • 16 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 16 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

5 bedrooms, Egyptian cotton sheets, pillowtop beds, minibar

Junior Suite

  • 32 sq m
  • Sleeps 3
  • 1 Double Sofa Bed OR 1 King Bed

View all photos for Executive Suite

LED TV

Executive Suite

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

5 bedrooms, Egyptian cotton sheets, pillowtop beds, minibar

Standard Single Room

  • 16 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite (Single)

5 bedrooms, Egyptian cotton sheets, pillowtop beds, minibar

Junior Suite (Single)

  • 32 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Suite (Single)

LED TV

Executive Suite (Single)

  • 32 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Kigali

Heart of Kigali.Within a 10-minute walk of the hotel, you'll find Inema Art Center and Ivuka Arts Kigali. Also, University of Kigali is within half a mile (1 km) and Kigali Heights is within 2 miles (3 km).

What's nearby

  • University of Kigali - 12 min walk - 1.0 km
  • Kigali Heights - 13 min walk - 1.2 km
  • Kigali Business Centre - 13 min walk - 1.2 km
  • Kigali Golf Club - 15 min walk - 1.3 km
  • Kigali Convention Centre - 18 min walk - 1.6 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 15 min drive

Restaurants

  • ‪Sakae - ‬5 min drive
  • ‪Java House - ‬17 min walk
  • ‪Kurry Kingdom - ‬18 min walk
  • ‪Pasta & Basta - ‬8 min walk
  • ‪Camellia - ‬15 min walk

About this property

Marasa Umubano Hotel

Family-friendly 3.5-star hotel with outdoor pool
Marasa Umubano Hotel offers its guests a children's pool, an outdoor pool, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A sauna, a terrace, and barbecue grills are also featured at the family-friendly Marasa Umubano Hotel. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 3.5-star Kigali hotel.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Built in 1979
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Marasa Umubano Hotel offers 100 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished. Pillowtop beds feature Egyptian cotton sheets. LED televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, and complimentary toiletries.

This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 4 outdoor tennis courts
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 16 years old. This property accepts Visa and Mastercard.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Umubano
Umubano
Umubano Hotel
Umubano Hotel Kigali
Umubano Kigali
Marasa Umubano Hotel Kigali
Marasa Umubano Kigali
Marasa Umubano
Marasa Umubano Hotel Hotel
Marasa Umubano Hotel Kigali
Marasa Umubano Hotel Hotel Kigali

Marasa Umubano Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 45 reviews
Rating 8 - Good. 20 out of 45 reviews
Rating 6 - Okay. 7 out of 45 reviews
Rating 4 - Poor. 8 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was extremely helpful and the onsite bakery was a lifesaver.
Stayed 1 night in Mar 2019

10/10 Excellent

James, Usa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and helpful advice. Room service is alittle expensive in comparison to others but still good.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The property is under renovation, but it is ok. The lawn tennis court need to be fixed
Stayed 2 nights in Apr 2019

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place for holiday

I had a nice time in Marasa Umubano hotel. The hotel has a serene environment and easily accessible. Although the hotel is an old one, thr rooms are comfortable and the breakfast meal was hot and fresh. The staffs were humble and willing to provide support. The airport shuttle was available to drop off at the airport
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Nice old hotel

Nice hotel, looking a bit worn but beautiful grounds and great location. Good WiFi and suitable for a business trip.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Very well located to major organisations in Kigali.
Stayed 1 night in Feb 2019

4/10 Poor

Keith, Johannesburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Great restaurant and great staff there but front office were a let down.
Stayed 3 nights in Sep 2018

8/10 Good

Edmond O

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fully booked!

When I arrived at the reception desk, I was advised that the hotel was fully booked. Expedia did not inform me before hand. While standing around in the entrance foyer of the hotel, waiting to be relocated to some other accommodation, I noticed that the ceiling area of the foyer was dusty/dirty looking and could definitely do with a refreshing clean up. Further, the walls and the colours of paint on the wall made the place rather uninviting, again a good refurb/refresh is needed.

2/10 Terrible

A J, London

Disliked: Staff & service, property conditions & facilities

Disappointing

very disappointing. The gardens are very nice but thats about it. The hotel is in very poor condition and needs pulling down quite urgently, facilities are limited although in its favour the gym isnt bad. The worst feature is that the hotel staff are poorly trained and those at reception and in the business centre are actually quite rude. I only stayed here because I couldnt get in anywhere else and I would never do so again.

8/10 Good

Warren

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Soonuk

Liked: Cleanliness, property conditions & facilities, room comfort

comfortable stay for business trip

free airport transfer services was good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Kingston upon Thames

Liked: Cleanliness, staff & service, room comfort

Overnight in Kigali

We very much enjoyed our overnight stay, and appreciated having our room ready when we arrived about 10am. We had stayed before, and made the most of the pool area, the restaurant and the bakery. Good value for money!

4/10 Poor

Tahabsem, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Misleading Facility Description!

The description of hotel facility is 100% misleading! Unless you are used to two star hotels don't even consider this hotel.

2/10 Terrible

Walid Tahabsem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MBarton, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad for Africa

But it is expensive, I paid $250/day, which is very expensive if in the USA and they don't include free breakfast and dinner with that. In Jamaica I can get all inclusive at that price. The food was good and it has a gym. No mosquitos, no filth. It has a safe. I would stay there again, unless i can find it cheaper.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a face-lift!

I've stayed at the Umubano numerous times...used to be my favorite hotel in Kigali. But, it is serious run down. Staff are also helpful, but not very polite. There is a gym, but most of the equipment is old. The breakfast was mostly left-overs from the night before (stay away from the hotel breakfast offerings!). The rooms on the front are extremely noisy (road noise). I think there are better options in Kigali....

6/10 Okay

djigi, Cape Town

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff are super; rooms need a bit of a facelift

The staff were very warm and welcoming. The grounds (pool, tennis courts) are lovely. The rooms are fine, but not what you would expect for the price.

8/10 Good

orenaz, israel

Hotel exterior is great, room less

I really enjoyed the tennis, pool, gym and overall the garden of the hotel is beautiful. The room was a bit old and should renovated and also not super clean as to expect from a high class hotel. No aircon though it was not hot.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible,service at check in counter during check out. Clerk with an attitude, she needs trainingminmhowmto treat costumes.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Service issues

Front desk staff did not understand English Had to request assistance from 4 different staff to obtain assistance Service for food at bar took 45 minutes and 3 requests for food to be delivered

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gardens

My wife and I really enjoyed our 2 nights. My wife especially as she had spent the last three months living in Rwanda without running water and the comforts above basic. The deep bath was particularly appreciated. The gardens are a lovely feature of the hotel and a good variety of birdlife can be seen within the hotel grounds. The buffet breakfast had plenty of selection. We particularly enjoyed the fresh fruit. We also enjoyed the in hotel bakery with strawberry tarts which we were not expecting ( in Scotland strawberry tarts are a real favourite ) so that was a little sentimental and tasty surprise. Hotel in peaceful setting and a quiet time of year I guess so it wasn't busy which suited us. Lovely balcony view which was one of the reasons I chose it from pictures online and it was just what I had hoped from the photos. The free airport shuttle was another important feature that encouraged me to choose the Umubano but when I arrived at Kigali airport to meet my wife we ended up taking a taxi as we did not know how to meet the shuttle and not surprisingly when we asked a taxi driver he didn't know about it so we just took a taxi. With hindsight I should have contacted the hotel and requested it to meet me but we were keen just to get to the hotel . However on a return visit to the hotel the use of the free shuttle service back to the airport was easy to organise and a good service which made me wish I had organised it for our arrival..

8/10 Good

Todd, Seattle, WA

Liked: Cleanliness, staff & service, room comfort

Can't go wrong with the Umubano

Though the hotel is a bit dated, what it lacks in modern amenities it makes up in service and surroundings. The location is great, a short drive from the airport and nearby the government and commercial centers of Kigali. The grounds are garden-like and expansive. Set atop a hill with territorial views of surrounding Kigali, the grounds include a large pool and tennis courts. Breakfast is served buffet style on the patio where Crested Cranes mingle with you. The hotel serves a variety of travelers from NGO Ex-pats and Aid workers, Gorilla tourists and business people. One feature of the hotel is a set of four modern elevators. My experience with the service was great with a free airport shuttle and help tracking down an electrical adapter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort