4/10 Poor
Richard
Travelled with family
3 Jul 2023
Disliked: Staff & service
We were happy with our initial welcome and check in. We were picked up from the pier free of charge for our initial journey, thereafter charged too and fro from the hotel which became expensive. The location of the hotel is on the opposite side of the island, the area being quite remote but having fantastic snorkeling opportunities..
We stayed for a full week but in reality around 3 or 4 days would suffice in the hotel. The staff were friendly but there was often miscommunication due to little spoken Thai or English. The food was average and the set breakfast menu was limited with only instant coffee.The staff promptly solved simple issues that arose in the room such as fixing the tv etc, but there was little to be done about the continually blocked toilet or the ants that we shared the bathroom with. The staff tried to make our stay special and made an effort to do so but in the end this was soured by a disagreement on the payment of a bill that we settled at the beginning of our stay but we were then billed for close to departure. Future visitors to this hotel would be wise to ensure that all bills are paid for through the main reception and that they request a receipt upon payment to avoid any pilfering that may or may not happen.
Richard
Stayed 7 nights in Jun 2023
