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Hotel Description

Upscale beachfront hotel connected to the convention center with 4 outdoor pools

Beachfront retreat

You'll be within half a mile (1 km) of Neptune Hotel Strand and 2 miles (3 km) of Lido Waterpark with a stay here. Hippocrates Garden Cultural Center and Mastichari Beach are also within 6 miles (10 km).

Poolside dining

Free water park access, a full-service spa, and 4 outdoor pools are all featured at this luxury hotel. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Enjoy the 4 outdoor tennis courts and free perks like buffet breakfast and free self parking.

Presidential Suite, Sea View (Meltemi)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Apartment

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Apartment

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Apartment, 2 Bedrooms, Beachfront

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Standard Twin Room Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

About the Neptune Hotels Resort, Convention Centre & Spa

Location Mastichari, Kos, 853 02

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Neptune Luxury Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 poolside bars. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 5-star Kos hotel.

  • 569 guestrooms or units
  • 2 levels
  • 37 buildings
  • 2 bars on the beach
  • 2 bars by the pool
  • Meeting rooms
  • 19106 sq ft of conference space
  • 1775 sq m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free water park access
  • Number of indoor pools - 1
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Neptune Luxury Resort offers 569 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Kos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10 AM.

Umami Asian Restaurant - Overlooking the ocean and pool, this theme restaurant specializes in Asian cuisine and serves dinner only. A children's menu is available.

Taverna - This poolside restaurant specializes in Greek cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Osteria - Overlooking the ocean and garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Open daily.

MEATing Grill House - This steakhouse specializes in American cuisine and is located by the pool. Open select days.

Main Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • Cash or credit card deposit required
  • Property Registry Number - 1143K015A0333100
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Neptune Convention Centre
  • Neptune Convention Centre Kos
  • Neptune Hotels Resort
  • Neptune Hotels Resort Convention
  • Neptune Hotels Resort Convention Centre
  • Neptune Hotels Resort Convention Centre Kos
  • Neptune Hotels Convention Centre Kos
  • Neptune Hotels Convention Centre
  • Neptune Luxury Resort Kos
  • Neptune Luxury Resort Hotel
  • Neptune Luxury Resort Hotel Kos
  • Neptune Hotels Resort Convention Centre Spa

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.