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Waldorf Astoria Kuala Lumpur

5.0 star property
Family-friendly 5-star hotel near Berjaya Times Square

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Photo gallery for Waldorf Astoria Kuala Lumpur

City view
Exterior
Minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Raja Chulan, 73, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50200
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Place, Kuala Lumpur Tower
    ‪12 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

Deluxe Suite, 1 King Bed (Urban)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible (Urban)

  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed (Prestige)

  • Sleeps 6
  • 1 King Bed

Premium Suite, 1 King Bed (Urban)

  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed (Garden)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Kuala Lumpur)

  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed (Waldorf Astoria)

  • Sleeps 6
  • 1 King Bed

Deluxe Suite, 2 Twin Beds (Urban)

  • Sleeps 3
  • 2 Twin Beds

Premium Suite, 2 Twin Beds (Urban)

  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite, 2 Twin Beds (Garden)

  • Sleeps 3
  • 2 Twin Beds

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Exterior

Grand Hyatt Kuala Lumpur

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  • Pool
  • Spa
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The price is CA $210
CA $230 total
includes taxes & fees
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About the area

Kuala Lumpur

Heart of Kuala Lumpur.Within a 10-minute walk of this Bukit Bintang hotel, you'll find Jalan Alor and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Berjaya Times Square are also within 2 miles (3 km).

What's nearby

  • Jalan Alor - 3 min walk - 0.3 km
  • Pavilion Kuala Lumpur - 7 min walk - 0.6 km
  • Berjaya Times Square - 9 min walk - 0.8 km
  • Kuala Lumpur Tower - 12 min walk - 1.0 km
  • Petronas Twin Towers - 14 min walk - 1.2 km

Getting around

  • Raja Chulan Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 9 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪Taps Beer Bar - ‬1 min walk
  • ‪Marco Polo Restaurant - ‬2 min walk
  • ‪Beer Bank - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Luk Yu Tea House - ‬1 min walk

About this property

Waldorf Astoria Kuala Lumpur

Family-friendly 5-star hotel near Berjaya Times Square
Waldorf Astoria Kuala Lumpur offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a business center, 15 meeting rooms, and limo/town car service. A children's pool, a fitness center, and spa services are also featured at the luxury Waldorf Astoria Kuala Lumpur. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Kuala Lumpur hotel.

  • 1 building
  • 486 guestrooms or units
  • 23 levels
  • 2 dining venues
  • Built in 1993
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Waldorf Astoria Kuala Lumpur offers 486 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Sompoton Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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The price is CA $138
CA $153 total
includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 11:00 PM to 6:00 AM on request
  • Limo/town car service
  • Valet parking on site (MYR 25 per day)

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; MYR 64 for adults and MYR 32 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Waldorf Astoria Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MYR 64 for adults and MYR 32 for children
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 8:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Istana
Hotel Istana City Center
Hotel Istana Kuala Lumpur City Center
Istana
Istana City Center
Istana Hotel
Istana Hotel Kuala Lumpur City Center
Istana Kuala Lumpur City Center
Istana Kuala Lumpur Hotel
Istana Kuala Lumpur Kuala Lumpur
Hotel Istana Kuala Lumpur City Center
Istana Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

How close is Waldorf Astoria Kuala Lumpur to the airport?

Waldorf Astoria Kuala Lumpur is 16.3 mi (34-min drive) away from the Subang (SZB-Sultan Abdul Aziz Shah) airport, the closest popular airport to the property.

Does Waldorf Astoria Kuala Lumpur have an airport shuttle?

Waldorf Astoria Kuala Lumpur offers an airport shuttle from 11:00 PM to 6:00 AM, on request, for a charge of MYR 200 per vehicle.

Does Waldorf Astoria Kuala Lumpur offer free breakfast?

Free breakfast isn’t provided at Waldorf Astoria Kuala Lumpur, but full breakfast is offered for a fee of MYR 64 for adults and MYR 32 for children. It's available on weekdays from 6:00 AM to 10:30 AM and weekends from 6:00 AM to 11:00 AM.

Is there a casino at Waldorf Astoria Kuala Lumpur?

No, there is no casino at this hotel.

What time is check-in at Waldorf Astoria Kuala Lumpur?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in.

Is there free parking at Waldorf Astoria Kuala Lumpur?

Free parking is not available at this hotel. Valet parking is available for MYR 25 per day.

Does Waldorf Astoria Kuala Lumpur have a pool?

Waldorf Astoria Kuala Lumpur features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 8:30 PM.

Does Waldorf Astoria Kuala Lumpur have a restaurant?

Yes, there are 2 restaurants on site.

Does Waldorf Astoria Kuala Lumpur have a spa?

Pamper yourself with a day at Sompoton Spa, where you can enjoy body treatments, massages, and facials.

How close is Waldorf Astoria Kuala Lumpur to downtown Kuala Lumpur?

Waldorf Astoria Kuala Lumpur is 1.7 mi away from Kuala Lumpur.

Waldorf Astoria Kuala Lumpur Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 376 out of 1000 reviews
Rating 8 - Good. 418 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanitized Safely & Delightful Stay at 5 Star Hotel

Hotel room and bathroom was clean. Bathroom is spacious, with many amenities, which is good. Lavatory space is also clean and ideal. Love the vintage retro British doors to the bathroom. Like the idea of a mirror in the closet. Best feature of the hotel room was the bed. Have been to many hotels and the bed is one of the comfiest I have ever slept in. I usually don't get to sleep much on my first night (adjusting to a new space) but the bed and bedding was very comfortable. Carpets and furniture overall, may need to be upgraded soon, I believe, but they are still in working condition. Loved the moroccan and colonial palatial gardens at the courtyard. The lush greenery is very relaxing. Difficult to find green spaces in the city, so that was a great little treat and delightful nook for meditation. Food was surprisingly good. Had dinner at the main restaurant. Although, soup could have been a tad warmer, but it still tasted amazing nevertheless. Had supper in the room later. Club sandwich and milo was perfect to end the day. All staff presented themselves impeccably. All wore gloves during MCO and were properly sanitized and observed all SOP procedures. I felt a sense of safety, staying at this hotel, as I could smell the disinfectant and sanitized smell. It didn't bother me at all because I know I was staying at a place I could trust, that all proper measures were taken care of. I was given a courtesy call as soon as I stepped into my room, which made me felt welcomed.
Love this door hanger message. I feel it is important to let your guests know that much care has been taken to make their stay as comfortable and stress free as possible. Well done!
Dressing area was clean and amenities like hairdryer is readily available. Great job on the scan bar codes to replace hardcopy menus throughout the hotel. It's the little touches that count. Please keep up with and maintain these standards.
Cozy little corner and well placed, as I had a really nice view when I had breakfast in the morning. Being away from home, on a solo business travel means that we usually dine alone. So having a morning view with a morning sunrise actually helps.
The comfiest bed I have ever slept in! If it's not too much trouble, would appreciate if you could share with me the make of the mattress, and bedding. May want to replicate this at home.
Stayed 1 night in Jul 2020

8/10 Good

Joseph Lah

Travelled with family
Liked: Cleanliness, staff & service

Prompt service and spacious room

Room is spacious but the twin bed size is too small.Service is ok prompt when requested.Overall is good
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
The staff’s attitude is very bad. Will not stay any more.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing everything close to you malls restaurants bars
Stayed 7 nights in Feb 2020

8/10 Good

Muhamad Fadir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

one lift only can be use

overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
the sound of people getting loud noises interrupts sleep.
Stayed 1 night in Feb 2020

10/10 Excellent

Yasir, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Good location everything near to you , you don’t have to use a car
Stayed 2 nights in Feb 2020

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel

A return visit, we wouldn't stay anywhere else in KL. It is incredible value. The many staff are amazing and numerous. The breakfast is the most extensive I have ever seen. The complimentary food in the Club Lounge was much appreciated and the Afternoon Tea was outstanding value. It is quicker to use the KLExpres and then taxi from KL Sentral rather that the long taxi ride from the airport.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location good service could do with renovation, as it feels a bit old now
Stayed 2 nights in Feb 2020

8/10 Good

Chris, Scunthorpe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is positioned about a hundred metres from Rajah Chulan MRT station, so access to other parts of city is very convenient particularly during the rainy season.
Stayed 13 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms need updating. Staff and breakfast was excellent
Stayed 14 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Derek

Travelled with group
Liked: Staff & service
Nice hotel. Aging, but still nice
Stayed 2 nights in Jan 2020

8/10 Good

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

The hotel needs some hardware updates (outdated furniture and bathroom fixtures), but the customer service is excellent! Great location as well!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

W/E break.

The hotel is situated very well, it is generally in good condition but the bathroom needs refurbishment, it’s well past it’s best. Breakfast is excellent.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 11 nights in Dec 2019

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Annonymous, Sydney

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was the worse Hotel we have ever stay in terms of cleanse and services. The room was soooo dirty. I think they never clean the carpet since build. the bathroom was full of mould even the water pop in a toilet had mould. The worse part was a bed . the bed was not standard and make noise when moving, not comfortable at all and the mattress and pillow were dirty and unclean we took a photos and complain about the pillows and instead of changing they just put another pillow case . NO blanket. I also think the bed has some insect or bugs as my parter's leg bitten. never recommend this hotel.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell paint other room always in my room and highway , breakfast food was horible and bad
Stayed 5 nights in Dec 2019

8/10 Good

Patrick, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has great amenities and all within walking distance. The staff service wasn’t great as they gave us a reservation room which belongs to someone who has decorated with birthday party and the housekeeping was rather slow
Stayed 2 nights in Dec 2019

8/10 Good

Kobby, Accra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place to stay. staff were very friendly and always willing to assist. within easy reach of most shopping areas.
Stayed 13 nights in Nov 2019

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near pavilion and raja Chuan lrt Station. Easy access to area of interest.
Stayed 4 nights in Dec 2019