The Manor Residence KLCC by Five Senses offers its guests hot springs and an outdoor pool. The Manor Residence KLCC by Five Senses also features a garden, a fireplace in the lobby, and dry cleaning/laundry services.
Seemingly large, impressive, and up-scale, it gives an initial impression that completely contradicts the experience.
Many portions inside the hotel are under construction (as are outside), as if the property was half-built and prematurely released to the public.
The entrance/exit is clearly designed for automobiles and is awkward, unsafe and unwalkable for pedestrians. The rest of the hotel design is a failure due to its confusing, inefficient layout.
My room had a chemical smell. The artwork consisted of an easel that had no good place to be stored, and was instead inconveniently placed in the center of the small kitchen. Despite changing the settings, the water dispenser only delivered hot water. The shower only delivered cold water. There was one trash can.
It's apparent that little thought was given to the design and experience of the residents.
Ich hatte insgesamt einen sehr guten Aufenthalt. Die HĂ€user stehen jedoch so dich zusammen, dass das gegenĂŒberliegende Haus gefĂŒhlt nur 5m entfernt ist, was dazu fĂŒhrt, dass die VorhĂ€nge permanent geschlossen sind und man nicht viel Tageslicht abbekommt. Zudem hatten wir etwas Pech, dass es stark nach Essen im Apartement roch. Ansonsten war aber alles sauber, die Lage top und die Kommunikation vor Ort auch Ă€uĂerst unkompliziert. Toll waren auch das Gym und der Pool fĂŒr eine kurze Auszeit.
Good property, great service, had an excellent stay. Amazing views of Petrona twin towers from rooms. Just think daily room cleaning should be included in the booking and not at an extra cost.
The hotel is set up like a condo. There are three lift lobbies and itâs impossible to visit other floors or other rooms in other towers. One of our three rooms had vomit on the floor and the fridge was filthy dirty. No face or hand towels. No kitchen towels. Asking for any services like extra bath towels was painful, done with WhatsApp and if they responded to the request it might be several hours later.
I would not stay again at any price.
We booked three rooms and had to change rooms more than once to get to something resembling an actual family hotel stay.
En general la relaciĂłn precio calidad es excelente... Esta bien ubicado, estĂĄ tranquila la piscina muy bien
Se puede lavar la ropa, recepciĂłn 24/7 se pasan dĂas muy agusto
The staff here were very helpful. The location was very close to klcc and near everything we wanted it to be. The wifi and refrigerator stopped working and they couldnt fix it, it was our final day there and they wanted to move us to a different room. We opted to stay. The free washer/dryer was noce but there was a massive wait to get it done with only 2 machines.
Freundlicher Empfang und problemloser Check-In an der hilfsbereiten und auskunftsfreudigen Rezeption. Die Appartments waren sehr schön dekoriert und sind modern gestaltet. Von einem der beiden Appartments hatte man vom Balkon einen schönen Ausblick auf die Petronas Twin Towers. Sauberkeit war top und die Austattung inkl. BademĂ€nteln sehr gut. Einzig der Wasserspender lieferte beim Schneeflockensymbol kein kaltes, sondern warmes Wasser, was aber angeblich so sein soll⊠Empfehlung also Wasser zapfen und dann im groĂen KĂŒhlschrank kaltstellen. Auch der Pool im 46. Stock ist schön, wobei ich mir hier gewĂŒnscht hĂ€tte, dass dort BadetĂŒcher bereitgestellt wĂŒrden, damit man nicht die HandtĂŒcher aus em Appartment nutzen muss. Insgesamt aber sehr empfehlenswert!
We came to the hotel and the staff behaved very rudely with us. One hotel staff guy took my passport without my permission and started reading it. He later lingered around me asking for the tip and money.
Later when we checked in, the sink was not flushing in the toilet. We complained to the hotel staff, however, they did not do anything. I wish I can get refund for such a terrible behaviour of hotel staff and stay.