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Rocana Hotel

3.0 star property
3-star hotel in Pekan Melayu

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Photo gallery for Rocana Hotel

Front of property
Lobby sitting area
Reception
Deluxe Room, 1 King Bed
Outdoor dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
B2-B10 Lorong Tun Ismail 8, Sri Dagangan 2, Kuantan, Pahang, 25000
  • Kuantan City Mall
    ‪1 min walk‬
  • East Coast Mall
    ‪2 min walk‬
  • Darul Makmur Stadium
    ‪9 min walk‬
  • Kuantan (KUA-Sultan Haji Ahmad Shah)
    ‪20 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King Room

Superior King Room

Superior King Room

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Kuantan

Pekan Melayu stay.A stay at this Pekan Melayu hotel places you steps from Kuantan City Mall and within a 5-minute walk of East Coast Mall. Darul Makmur Stadium and Heroes Museum are also within 2 miles (3 km).

What's nearby

  • Kuantan City Mall - 1 min walk - 0.0 km
  • East Coast Mall - 2 min walk - 0.2 km
  • Darul Makmur Stadium - 9 min walk - 0.8 km
  • Heroes Museum - 15 min walk - 1.3 km
  • Teluk Cempedak Beach - 8 min drive - 6.4 km

Getting around

  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 19 min drive

Restaurants

  • ‪Nippon Sushi - ‬4 min walk
  • ‪Kemaman Kopitiam - ‬4 min walk
  • ‪Mee Yumee.Yumee - ‬2 min walk
  • ‪Restoran Ayam Penyet - ‬1 min walk
  • ‪喜阁 - ‬3 min walk

About this property

Rocana Hotel

3-star hotel in Pekan Melayu
There's a restaurant on site. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Rocana Hotel also features multilingual staff, concierge services, and dry cleaning/laundry services. Self parking is free.

This 3-star Kuantan hotel is smoke free.

  • 87 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue
Rocana Hotel offers 87 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. This Kuantan hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 20 for adults and MYR 12 for children
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 20 for adults and MYR 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, cash, and mobile payments. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Rocana Hotel Kuantan
Rocana Hotel
Rocana Kuantan
Rocana
Rocana Hotel Hotel
Rocana Hotel Kuantan
Rocana Hotel Hotel Kuantan

Rocana Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 177 reviews
Rating 8 - Good. 88 out of 177 reviews
Rating 6 - Okay. 23 out of 177 reviews
Rating 4 - Poor. 4 out of 177 reviews
Rating 2 - Terrible. 3 out of 177 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Chong

Stayed 5 nights in Jan 2025

6/10 Okay

Muhd Sazle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly and helpful.. room is spacious and importantly toilet is clean.. location is near to mall and it’s walking distant..
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lo Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sai Hoh

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall okay, just the WiFi signal is weak and the speed is slow.
Stayed 2 nights in Dec 2023

8/10 Good

Peng Keong

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, near Kuantan City Mall with many choices of eating places. Bright, clean, but hotel lift could be improved. If the guest did not press the button properly, he could be waiting a longer time. Staff was alert to that. Toothbrush, room slippers were provided on request. No hand soap at basin but need to take from shower area.
Stayed 1 night in Aug 2023

10/10 Excellent

Sue Ling

Stayed 2 nights in Apr 2023

8/10 Good

Geok Moi

Stayed 4 nights in Feb 2023

10/10 Excellent

Maznah

Stayed 1 night in Oct 2022

8/10 Good

Eng Hock

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet. This location is very convenient as well!
Stayed 2 nights in Jun 2022

10/10 Excellent

Zulkafli

Stayed 2 nights in Apr 2022

6/10 Okay

David

Business traveller
Liked: Staff & service, amenities
-
Stayed 2 nights in Feb 2022

8/10 Good

Hafiz Mursyidi Bin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the staff.More variety of food should be offered during breakfast buffet.Insufficient plug points in the room.Toilet is clean and neat.Iron,iron board,prayer mat & hair dryer beautifully provided in the room. Easy and fast during check in and out.
Stayed 2 nights in Jan 2022

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Chok

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Tuan nurul sabiqah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed short getaway. Selected this hotel due to reasonable price and walking distance to malls. Indeed no regret. Clean room. Comfy bed. Nice breakfast.
Stayed 1 night in Nov 2021

10/10 Excellent

Zulqarnain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for Two Nights. The first night at Even numbers room n the view is an adjecent building. The odd numbers room with better city view. Avoid also connecting room as u can hear very clear ur neighbours whisper.
Stayed 1 night in Aug 2021

10/10 Excellent

Zaidin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel near EC Mall & Kuantan City Mall

Excellence services by Rocana Hotel staff
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel very comfortable to stay for short period and business matter. The room was clean, nice, neat and tidy. Will stay here if come to kuantan again.
Stayed 1 night in Feb 2021

8/10 Good

Siti Nor Suzana

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great Value, Excellent Hotel

Excellent hotel for the 3 star rating. Room was clean although 1 corner in the room was a bit dusty. Breakfast buffet was included with our room package. The spread was typical Malaysian food along with some continental breakfast items including egg dishes. Overall taste is good, though everything seems to be a bit too sweet for my palate. Ample parking was available around the hotel. It is a mix of public parking lot and hotel basement parking. Basement parking entry was badly constructed. The downward ramp was too steep to be coupled with the bump at the entry. My MPV that was a bit laden with luggage and passengers gets it's underbody scraped each time we drive into the basement parking.
Stayed 2 nights in Dec 2020

8/10 Good

Chee Meng

Business traveller
Liked: Cleanliness, staff & service
Well maintained room except for the air condition unit which froze and ice droplets falling down.
Stayed 1 night in Dec 2020

8/10 Good

LEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020