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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property
3.5-star spa hotel near Kumamoto Castle

Choose dates to view prices

Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Lobby
Property entrance
Front of property - evening/night
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪4 min walk‬
  • Place, Kumamoto-jo Hall
    ‪6 min walk‬
  • Place, Kumamoto Castle
    ‪12 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪29 min drive‬

Room options

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Single Use, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 21 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for King Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room with Sofa Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 22 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Triple Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 30 sq m
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Private Spa Suite

Private Spa Suite

Private Spa Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Corner Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking, (For 3 People Use)

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Hollywood Twin Room Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Hollywood Twin Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

About the area

Kumamoto

Chuo Ward stay.A stay at this Chuo Ward hotel places you steps from Sunroad Shinshigai Shopping Street and within a 5-minute walk of Shimotori Shopping Arcade. Sakura Machi Kumamoto and Kumamoto-jo Hall are also within half a mile (1 km).

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.2 km
  • Sakura Machi Kumamoto - 4 min walk - 0.4 km
  • Kumamoto-jo Hall - 6 min walk - 0.5 km
  • Kumamoto City Hall - 8 min walk - 0.7 km
  • Kumamoto Castle - 12 min walk - 1.1 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 50 min drive

Restaurants

  • ‪blé blé - ‬1 min walk
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪味ひときれ - ‬2 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5-star spa hotel near Kumamoto Castle
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

This 3.5-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).

Similar properties

Lobby
THE BLOSSOM KUMAMOTO
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 1,785 reviews
The price is CA $122
CA $134 total
Jan 4 - Jan 5, 2026
THE BLOSSOM KUMAMOTO

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 962 reviews
Rating 8 - Good. 209 out of 962 reviews
Rating 6 - Okay. 52 out of 962 reviews
Rating 4 - Poor. 19 out of 962 reviews
Rating 2 - Terrible. 13 out of 962 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

che chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Staff are very friendly and helpful !
Stayed 2 nights in Aug 2025

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. Tattoo people can visit the onsen late at night which is a +++++++
Stayed 1 night in Aug 2025

10/10 Excellent

Raymond Gianco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to access and close to the shopping district with food and entertainment. Great hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

shing fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Satomi, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, and the location was excellent — everything was within walking distance and the parking garage was nearby. The bath was clean, fully equipped with amenities, and we really enjoyed it.
Stayed 1 night in Aug 2025

8/10 Good

YEOUNGCHAN

Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel with modern facilities and a good breakfast (if you’re going to have breakfast add it to your room in advance or at check in for a better rate). Just on the edge of a major nightlife and shopping area with many restaurants and bars.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

추천합니다.

대욕장이 함께 있고 룸 크기가 매우 넓어서 가족 단위로 여행하기 편리했습니다. 숙소 위치도 매우 좋은곳에 위치해 사쿠라마치 위주로 구마모토 여행하기 좋았습니다.
Stayed 3 nights in Jul 2025

8/10 Good

JAESEUG

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
킹룸에서 3박 숙박하였습니다. 일본내 다른호텔보다 넓은편이며 체크인은 12층에서 하고 체크아웃은 1층에 키반납함이 있어 그곳에 넣으면 됩니다. 식사는 12층에서 먹습니다. 음식의 종류가 많이 있는 건 아니지만 밥과 빵, 과일 등이 있어 여러가지를 맛볼수 있습니다. 주차는 12시간 최대 1200엔으로 주변에 많이 있는데 저희는 그냥 호텔에서 1300엔에 주차하였습니다. 장점은 호텔은 오후4시에 주차하고 다음날 9시에 차를 돌려 받아도 1300엔으로 동일합니다. 다른 일반 주차장은 최대 12시간으로 초과되는 것은 주차비를 추가로 납부해야 합니다. 주변에 먹거리가 많아 걸어다니면서 좋은 곳을 찾아 먹으면 되기 때문에 차는 필요없습니다.
Stayed 3 nights in Jul 2025

8/10 Good

KOICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having onsite self service laundry and an onsen are pluses!
Stayed 7 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location in Kumamoto

stayed here for 2 nights. excellent location in Kumamoto Shinshigai in the center of the nightlife area with lots of good restaurants and stores in close proximity. Slightly dated hotel. A walking distance from Kumamoto Castle and Josaien. The hotel amenities and breakfast is ok. They do have vending machines, coin laundry, ice dispenser and a microwave on certain floors. They also have an large public indoor and outdoor bath space and sauna for both men and women on the top floor. They have an automated car parking tower next to the hotel with staff assistance; there is a size limit for the car so you may want to check the sizes in advance. There are many coin car parking spaces nearby but will be full during weekend nights with many locals coming to this area for dinner.
Stayed 2 nights in Jul 2025

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, and the staff were excellent. Tattooed customers can use the onsen between 24:00 and 02:00 which was great. Room was ok, but paying for a corner room for a view and bring surrounded by buildings in close proximity made having windows pointless. Breakfast area too small and crowded.
Stayed 5 nights in Jul 2025

10/10 Excellent

Chi Iong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Tsz Kwan

Stayed 2 nights in Jun 2025

10/10 Excellent

Yunghsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Susumu

Stayed 1 night in Jun 2025

10/10 Excellent

Lilian

Stayed 2 nights in Jun 2025

10/10 Excellent

youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortabl and good blacfast
Stayed 5 nights in Jun 2025

10/10 Excellent

Yvonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Candeo Kumamoto very much. The onsen was amazing. The temperature of the water and the sauna were great. I loved the cold plunge. Staff was helpful and kind. Cleaning staff especially. We slept in the triple and the beds were maybe just a little soft. Size of the room really great for families
Stayed 4 nights in Jun 2025

10/10 Excellent

Yuan-Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025