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Candeo Hotels Kumamoto Shinshigai

Property class: 4
4-star spa hotel near Kumamoto Castle

Choose dates to view prices

Photo gallery for Candeo Hotels Kumamoto Shinshigai

The entrance to Candeo Hotels with a modern design, featuring a star logo and vertical light panels.
A hotel room with a large bed, a seating area, and a view of the cityscape.
A modern indoor pool with clear glass walls, a stone floor, and a view of the city skyline.
A modern dining area with large windows, wooden tables, and contemporary lighting fixtures.
A modern hotel lobby with a reception desk, seating area, and large windows offering a city view.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto-jo Hall
    ‪4 min walk‬
  • Place, Kumamoto City Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Twin Room, Non-smoking (Twin Room (1 Adult))

A hotel room with two beds, a desk, a TV, and a window with curtains.

Twin Room, Non-smoking (Twin Room (1 Adult))

  • Sleeps 1
  • Free WiFi

View all photos for King room, Non-smoking (King Room (1 Adult))

A hotel room with a large bed, a sofa, a small table, a TV, and a window with curtains.

King room, Non-smoking (King Room (1 Adult))

  • Sleeps 1
  • Free WiFi

View all photos for Double Room, Non-smoking (Business Double Room, 1 Adult)

A hotel room with a bed, bedside table, desk, and a television.

Double Room, Non-smoking (Business Double Room, 1 Adult)

  • Sleeps 1
  • Free WiFi

View all photos for Business Double Room Single Use, Non Smoking

A hotel room with a bed, bedside table, and a desk with a chair. There is a window with curtains, a television, and a minibar.

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, Non Smoking

A hotel room with a large bed, a desk, a chair, a window with curtains, and a minibar.

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for King Room Single Use, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a TV.

King Room Single Use, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for King Room, Non Smoking

A hotel room with a large bed, a sofa, a small table, and a TV.

King Room, Non Smoking

9.2 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room with Sofa Bed, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room with Sofa Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Triple Room, Non Smoking

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Corner Twin, Non Smoking

A hotel room with a large bed, a TV mounted on the wall, a desk with a coffee maker, and a window with curtains.

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Corner Twin, Non Smoking

A hotel room with a large bed, a TV, a desk, and a chair. There is a window with curtains and a view of the city.

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Quadruple, Non Smoking

A hotel room with two beds, a TV, and a desk.

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Deluxe Corner Quadruple, Non Smoking

A hotel room with a bed, a desk, a chair, a sofa, and a television.

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

A hotel room with a large bed, a TV mounted on the wall, a desk with a coffee maker, and a window with curtains.

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Deluxe Twin (For 3 People Use) Non-Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a window with curtains, and a minibar.

Double Room Single Use

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Deluxe Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Private Spa Suite

Private Spa Suite

Private Spa Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Corner Twin Room, Non Smoking

A hotel room with two beds, a seating area with a view, and a TV.

Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

A hotel room with two beds, a seating area with a view, and a TV.

Corner Twin Room, Non Smoking, (For 3 People Use)

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Hollywood Twin Room Non-Smoking

A hotel room with two beds, a desk, a chair, and a window with curtains.

Hollywood Twin Room Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the area

Kumamoto

Chuo Ward stay.A stay at this Chuo Ward hotel places you steps from Sunroad Shinshigai Shopping Street and within a 5-minute walk of Shimotori Shopping Arcade. Sakura Machi Kumamoto and Kumamoto-jo Hall are also within half a mile (1 km).

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 km
  • Sakura Machi Kumamoto - 3 min walk - 0.3 km
  • Kumamoto-jo Hall - 4 min walk - 0.4 km
  • Kumamoto City Hall - 7 min walk - 0.6 km
  • Kumamoto Castle - 15 min walk - 1.3 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • 資さんうどん
  • ‪マクドナルド - ‬2 min walk
  • Starbucks
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪酒湊 本店 - ‬2 min walk

About this property

Candeo Hotels Kumamoto Shinshigai

4-star spa hotel near Kumamoto Castle
Candeo Hotels Kumamoto Shinshigai offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Candeo Hotels Kumamoto Shinshigai.

This 4-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
Candeo Hotels Kumamoto Shinshigai offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).

Similar properties

Public bath
THE BLOSSOM KUMAMOTO
Nishi Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 1,870 reviews
The price is CA $131
CA $147 total
Sep 6 - Sep 7
THE BLOSSOM KUMAMOTO

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

How close is Candeo Hotels Kumamoto Shinshigai to the airport?

Candeo Hotels Kumamoto Shinshigai is 11.7 mi (45-min drive) away from the Kumamoto Airport (KMJ) airport, the closest popular airport to the property.

How much does it cost to stay at Candeo Hotels Kumamoto Shinshigai?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Candeo Hotels Kumamoto Shinshigai on Sept 14, 2026 start from CA $98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Candeo Hotels Kumamoto Shinshigai have an airport shuttle?

Airport shuttle services are not available at Candeo Hotels Kumamoto Shinshigai.

Does Candeo Hotels Kumamoto Shinshigai offer free breakfast?

Free breakfast isn’t provided at Candeo Hotels Kumamoto Shinshigai, but buffet breakfast is offered for a fee of JPY 2530 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Candeo Hotels Kumamoto Shinshigai?

No, there is no casino at this hotel.

What time is check-in at Candeo Hotels Kumamoto Shinshigai?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Candeo Hotels Kumamoto Shinshigai?

Free parking is not available at this hotel.

Does Candeo Hotels Kumamoto Shinshigai have a pool?

Candeo Hotels Kumamoto Shinshigai does not have a pool.

Does Candeo Hotels Kumamoto Shinshigai have a spa?

Yes, this hotel has a spa.

How close is Candeo Hotels Kumamoto Shinshigai to downtown Kumamoto?

Candeo Hotels Kumamoto Shinshigai is 0.1 mi away from Kumamoto.

Candeo Hotels Kumamoto Shinshigai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1053 reviews
Rating 8 - Good. 244 out of 1053 reviews
Rating 6 - Okay. 64 out of 1053 reviews
Rating 4 - Poor. 21 out of 1053 reviews
Rating 2 - Terrible. 12 out of 1053 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baths were amazing to use every day and the hotel is in an amazing location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Nikolaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place and staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

JAE SEOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is kindly helping
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very convenient. Many good restaurants nearby
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Elsa Suet Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the castle, shopping street and Kumamon. The train station is a bit of a walk.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The amenities and the onsen were beyond expectations. Had a very good rest here for a couple of nights. I would highly recommend this property.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

JOHN JONG SHIK

Liked: Cleanliness, staff & service
Great facility and location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location
Verified review

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very convenient with an automatic garage. Location is super close to many restaurants and shopping destinations.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent in every aspect. Very helpful and courteous. Breakfast was good, restaurant was very packed w guests on the weekend.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

YEE MING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the heart of city , parking outside available
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty clean, I was very happy with the size of room. It’s definitely one of the best stays I’ve had in Japan. It’s little bit hidden but close to a shopping street and a few shopping plazas
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff spoke english
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Hesub

Liked: Cleanliness, staff & service, amenities
Clean, great location and service.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice hotel in a fantastic location. Offered very nice spa baths and sauna included in stay. Will absolutely stay here again.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

che chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Staff are very friendly and helpful !
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities
Spacious and good rooms with nice bathrooms. Great breakfast
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yu Xiu

Liked: Cleanliness, staff & service, amenities
Parking feels safe. The room is clean!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing hotel, nothing more to add to describe it
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Vinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to the main shopping arcade. Rooms were clean and decent size. Staff were great. The public onsen was nice but smaller for the size of the hotel. Unfortunately, due to the lack of consideration for other guests from parents, there was an intolerable amount of noisy children who were treating the onsen as a swimming pool.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Raymond Gianco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to access and close to the shopping district with food and entertainment. Great hotel!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Hak Luen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at check in, rooms are large comfortable and clean, the spa was excellent, and hotel is very conveniently placed
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Cannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with good price
Stayed 1 night in Jun 2025