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Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly 3.5-star hotel near Arenal Volcano National Park

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Lake
Breakfast, lunch, dinner served; international cuisine
Villa, 2 Bedrooms, Mountain View | Balcony
Villa, 2 Bedrooms, Mountain View | Private kitchenette

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬

Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(121 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(45 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

About the area

La Fortuna

In La Fortuna .With a stay at this La Fortuna hotel, you'll be steps from Los Lagos Hot Springs and within a 15-minute walk of Baldi Hot Springs. Paradise Hot Springs and Kalambu Hot Springs are also within half a mile (1 km).

What's nearby

  • Los Lagos Hot Springs - 2 min walk - 0.2 km
  • Paradise Hot Springs - 13 min walk - 1.1 km
  • Kalambu Hot Springs - 13 min walk - 1.1 km
  • Termales Los Laureles - 14 min walk - 1.3 km
  • Baldi Hot Springs - 16 min walk - 1.4 km

Getting around

  • Juan Santamaria Intl. Airport (SJO) - 168 min drive

Restaurants

  • ‪Virgita Ristorante - ‬12 min walk
  • ‪Soda La Palma - ‬5 min drive
  • ‪Roca di Baldi Sports Bar - ‬16 min walk
  • ‪Restaurante Las Palmas - ‬1 min walk
  • ‪Surá Bar & Bistro - ‬3 min drive

About this property

Hotel Los Lagos Spa & Resort

Family-friendly 3.5-star hotel near Arenal Volcano National Park
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

  • 96 guestrooms or units
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.

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  • Breakfast included
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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Plasma TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: CRC 32500
  • Christmas Eve (December 24) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1073 out of 1327 reviews
Rating 8 - Good. 173 out of 1327 reviews
Rating 6 - Okay. 42 out of 1327 reviews
Rating 4 - Poor. 26 out of 1327 reviews
Rating 2 - Terrible. 13 out of 1327 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

KARI ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family LOVED the pools and the beautiful surroundings. The service from Oscar at the pool bar was incredible. The kids loved the FAST slides and I loved the different hot spring spas…I especially appreciated how they emptied and cleaned the most used pools each day! Though the rooms were clean, they lacked the same imagination as the rest of the resort. It’s a large space but not creatively designed with sitting spaces or for any privacy. With the large size of the room, it’s a missed opportunity. When we had a concern with check-in, the manager reached out and provided a kind gesture of wine and fruit that we appreciated. Overall service was good. Everyone enjoyed the breakfast buffet, we especially liked the omelet bar. The food and drinks at the pool bar were reasonably priced and they had decent options. We had an underwhelming dinner one night but the service was impeccable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Gisselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! Room and amenities great and beautiful
Stayed 1 night in Oct 2025

10/10 Excellent

Hardik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD HOTEL VIEW GOOD BAR ACCESS HOT SPRING GOOD BREAKFAST
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 4 nights in Aug 2025

10/10 Excellent

Yoana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at this hotel! The place was spotlessly clean and rooms are spacious. The views were absolutely stunning—definitely a highlight of the experience. Breakfast was great and they have a variety. The location was easy to find, and once I got there, I really appreciated how beautiful and peaceful everything was. It was the perfect spot to relax and unwind. The staff were friendly, professional, and always willing to help they really made the stay even more enjoyable. Highly recommend this hotel for anyone looking for a clean, scenic, and relaxing getaway with top-notch service!
Stayed 2 nights in Sep 2025

10/10 Excellent

Melani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife absolutely loved it. And my little Boy. Had tons of fun. Will definitely be back and definitely recommend great job over there guys.💯
Stayed 2 nights in Sep 2025

10/10 Excellent

Wilky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pools and variety.
Stayed 1 night in Sep 2025

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Mariah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
If I could give this place 20 stars, I would! The staff are incredibly friendly and helpful, especially Valentina from the restaurant and Oscar, the bartender. You always felt warm and welcome. The food is delicious and had lots of options. The morning buffet was definitely a highlight. I think I ate my weight in plantains. We also got one of the spa packages and that was incredible. Between that and the hot springs, I was in heaven. There are also animals around the property and it was incredible to spot a family of wild boar from our hotel room. This place is very special. We can’t wait to go back!
Stayed 3 nights in Sep 2025

8/10 Good

Krisztina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Ronal Perdomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort with plenty to do

Stayed here for 6 days, rooms are spacious and nothing spectacular compared to a more modern style room but makes up for it with a balcony that faces the Volcano. There a several hot springs and one has a swim up bar that was fantastic. They also have a pool with a pretty lengthy fast slide, the breakfast here is top notch. Plenty of choices to choose from, the hotel also offers a view point, within the resort, that you can take a 5 minute drive that over sees the Volcano, amazing view!! It’s a short 10 minute drive to La Fortuna so for me it worked out perfectly as I didn’t have to worry about heavy traffic flow coming in and out of the resort. Staff helps with booking any activities you may be interested in booking. Overall I’d definitely stay here again 10/10
Stayed 6 nights in Sep 2025

2/10 Terrible

Aixa

Stayed 3 nights in Aug 2025

10/10 Excellent

JOSE, NORCROSS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, cabins, parking
Stayed 1 night in Sep 2025

10/10 Excellent

Amarbir, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Althouh we only stayed for a day but i can easily say that it is one of the best location to see and explore the volcano. We had issue with the generator making noise as the lights were out and they did not take time to help us relocate to another room. Also you can drive from within the property to a point to have better view of volcano. Breakfast in morning was excellent and lot of variety. I can keep on going with pools etc etc but overall a geniune 5 star review.
Stayed 1 night in Sep 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Beautiful resort. Some parts are outdated but they do an amazing job to keep things looking nice. The staff is very friendly. The only time we had an issue was with room service. The guy rolled his eyes that we complained about the food being cold. Just recommend going to the on site restaurant much better there!! I would stay here again though!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ersin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous property!!! We were blown away by the beauty of the region and this resort. The property is so well maintained and there is obvious pride in the work done there. And the hot springs are wonderful at Los Lagos!!! Highly recommend!!!
Stayed 2 nights in Sep 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities
Beautiful pools.
Stayed 1 night in Sep 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Delicious breakfast, excellent room service, very friendly and helpful staff, beautiful view of the volcano.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the large room size, super clean, safe, relaxing, friendly staff, beautiful gardens and hot springs! Definately will return to Los Lagos
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 5 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had so much fun in the swim up bar hot spring! Great location.
Stayed 1 night in Sep 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025