2/10 Terrible
SHELLI A.
Sep 20, 2025
We got robbed. Though this location was beautiful and the house great for our family our perfect vacation turned into a nightmare when the locked property was broken into while we slept. Fortunately, the robbers did not hurt our four children, however, they stole all of our day bags that were in the kitchen/living room which had clothing, credit cards, medicine, money, and electronics in them. Though we filed a police report listing all of the items stolen the owner only sent us 800, far from what was lost. We thought our stay would be comped for not supplying safe and secure lodging with proper security, but that wasn't even on the table. Rather than compensate us, the owners said that we were negligent, though the house was completely locked when we went to bed and the next morning the owners and police even saw where the seam from the glass on the sliding doors was broken apart. We are extremely disappointed with how this traumatic experience was handled. We loved Costa Rica but this memory and experience will always come to mind when we think of our time in this beautiful country.
SHELLI A.
Stayed 3 nights in Jul 2025