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The Westin Maui Resort & Spa, Ka'anapali

4-star property
2365 Kaanapali Pkwy, Lahaina, HI 1-855-887-0424
3.3 out of 5
See all 4 travelocity Reviews

"Wears in Maui is our go to when in Maui and love the amenities location of the island . Great rooms , clean and comfortable " More

By a verified traveller on Tue 06 Apr 2021

Points Of Interest

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Hotel Description

4-star beachfront resort near Kaanapali Beach, connected to a shopping center

Beachfront retreat

With a stay at this Lahaina resort, you'll be steps from Whalers Village and a 5-minute walk from Kaanapali Beach. Also, Kaanapali Golf Courses is within half a mile (1 km) and Black Rock is within 2 miles (3 km).

Poolside dining

This smoke-free resort features a full-service spa, 3 outdoor pools, and a restaurant. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Bring the family and enjoy the children's club, waterslide, and kid-friendly dining.

Free Internet, comfy beds

The 759 guestrooms offer free WiFi and free wired Internet, LED TVs with cable channels, and lanais. Other amenities include pillowtop beds, iPod docks, and room service. Housekeeping is available on request.

Room, View, Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $1,078* Per night/room 29 May - 30 May

Ocean Tower- Ocean View- King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Suite, 1 Bedroom, Non Smoking (Hokupa'a)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, Ocean View (Hokupa'a)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 2 Queen Beds, Non Smoking, Balcony (Hokupa'a)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Maui Resort & Spa, Ka'anapali ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Maui Resort & Spa, Ka'anapali

Everyone (1) Couples (2) Family (1)
2 out of 5
We paid an average of $1,500 per night and shocked to see the room so small. It was a very small room and we had to struggle in the room to get ready. This is a high price for a small room.

Posted by on 26 Dec. 2021

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Comment from Hotel Management

28 Dec. 2021 by Resort Management Team

Aloha Vydyanath, mahalo for staying with us and for your specific feedback about the size of your guestroom. We regret the inconvenience caused, and we would like you to know that our front desk is always available and happy to help make your stay more comfortable. We hope to have another chance to see you again in the future. With Warmest Aloha, Resort Management Team

1 out of 5
I liked the look of the place but check in was horrible. We were required to be able to access our email from safe travels program in order to check in. We did not have the email login so I made it in and my boyfriend had to quarantine the whole time we were there because we paid ahead. I called safe travels program and they emailed me proof and they were disgusted with the hotel for putting us through that. The manager was unwilling to budge even when the state was telling them to

Posted by on 11 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Resort Management Team

Aloha Christine, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Mahalo for your time; you have our assurance that we will address your comments appropriately. With Warmest Aloha, Resort Management Team

5 out of 5

Posted by on 6 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Resort Management Team

Aloha Guest, thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Maui Resort & Spa, Ka'anapali, and we hope to see you again soon. With Warmest Aloha, Resort Management Team

5 out of 5
Wears in Maui is our go to when in Maui and love the amenities location of the island . Great rooms , clean and comfortable

Posted by on 6 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Resort Management Team

Aloha Guest, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations with our service and accommodations. It was our pleasure accommodating you, and we look forward to seeing you again when your travels bring you back to Maui. With Warmest Aloha, Resort Management Team

About the The Westin Maui Resort & Spa, Ka'anapali

Location 2365 Kaanapali Pkwy, Lahaina, HI 96761

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Westin Maui Resort & Spa, Ka'anapali you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as 2 coffee shops/cafes and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a 24-hour fitness center, a garden, and a terrace. For a fee, parking is available. This 4-star Lahaina resort is smoke free.

  • 759 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 bars or lounges
  • 2 coffee shops
  • 3924 sq ft of conference space
  • 365 sq m of conference space
  • Kid's club (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lahaina Sugar Cane Train Station (4.9 km / 3.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Maui Resort & Spa, Ka'anapali offers 759 air-conditioned accommodations with iPod docking stations and safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Lahaina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided on request.

  • Private lanai
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Waicoco - This fine-dining restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hale Moolelo - This beachfront bar serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Hale A - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Mahele Market & Eatery - This café is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.

Wailele Luau - Onsite theme restaurant. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages on beach
  • Body scrubs
  • Massages
  • Hot stone massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 25 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

The Westin Maui Resort & Spa, Ka'anapali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Additional fees apply to children 4 years and older for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA 057-397-0432-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 25 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Pets allowed (no fees)
  • UnionPay
  • State tax ID - TA 057-397-0432-01
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 25

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.79 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80
  • Airport shuttle fee per child: USD 80
  • Self parking fee: USD 35.00 per day (in/out privileges)
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maui Westin
  • Maui Westin Resort
  • Westin Maui
  • Westin Maui Lahaina
  • Westin Maui Resort
  • Westin Maui Resort Lahaina
  • Westin Resort Maui
  • Westin Maui Resort Ka'anapali Lahaina
  • Westin Maui Ka'anapali Lahaina
  • Westin Maui Resort Ka'anapali
  • Westin Maui Ka'anapali
  • Westin Lahaina
  • Westin Maui Resort Spa
  • Westin Maui Resort And Spa
  • Westin Maui Resort And Hotel Lahaina
  • The Westin Maui Resort & Spa
  • Ka'Anapali Lahaina
  • Westin Maui Hotel
  • Lahaina Westin
  • The Westin Maui Resort Spa
  • The Westin Maui Resort Spa Ka'anapali
  • The Westin Maui Resort & Spa, Ka'anapali Resort
  • The Westin Maui Resort & Spa, Ka'anapali Lahaina
  • The Westin Maui Resort & Spa, Ka'anapali Resort Lahaina

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.