6/10 Okay
Verified traveller
26 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Not happy
This is my first time staying here at Base Camp south Tahoe and my partner's 2nd time. The room is nothing to write home about but it serves the purpose for 2 day ski trip. However, one night we return to our room late night after a concert. The key card was not working for us to enter our room and no one around to help with this. We tried calling the phone number that was posted on their door and unfortunately it said their mail was full and we could not leave a message. We tried texting them but we weren't getting back a response in a timely manner in the meantime it is so cold outside we had to end up paying for a room at a different Hotel so we could at least have a warm place to sleep. Needless to say we are not very happy of how this was handled. At the very least the manager /owner should make this right for us as we are the customers and we did not get to sleep in the room that we had already paid for. We are not going to ignore this we will contact the hotel owner.
Verified traveller
Stayed 2 nights in Jan 2024