The hotel would be great overall - the suite we had was spacious and well stocked. However, the service was unable to scale.
The indoor Pool area was SO jampacked, ALL days (incl. Sunday night, Jan 4) - we tried various hours but didnât help. The Valet was taking a long time for everything non-standard (e. g. respond to the walkie-talkie from the receptionists :-?!). Note: I am not complaining about the normal 15 min to bring the car, which are advertised and expected. The Bell took a second phone call (after 30 min) to come (in another 15). We could not find an available luggage cart by ourselves, neither at check in nor checkout. Overall, overwhelmed and unable to deal with the post Holidays crowd, which for a Hilton as old as this one indicates poor management.
Location is great otherwise, as you get the Lake and a shuttle to Heavenly CA (note: it goes around the Town until it reaches the CA Lodge, so give yourself some time).
Bottom line: if you go during a quiet period, it *might* be OK, but unless (or until) they change their Management, do NOT recommend during busy periods.
