2/10 Terrible
Verified traveller
Travelled with family
5 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Soleil felt like PRISON Soleil!
Have stayed here the last couple years. Sometimes twice a year. Our other visits prior to this one have been rated a 5 start. Unfortunately our stay this year was horrible. Customer service took a major decline. We felt very unwelcome from the moment of our check in. All they cared about was money and not customer service. They would deactivate our keys every night to make sure they had the proper headcount of individuals who were staying in each room. We had family that had to wait in the lobby instead being able to hang out in our room because the front desk would not allow them to go without charging them a “Extra guest fee”. Despite us telling them they were not staying the night. The first night we stayed in our room it smelled like sewer. We notified the front desk of the situation they stated they were aware of the problem and all they could do for us was to offer us a cleaning spray. When asked if we could just get a different room the front desk said no because they were sold out. We literally had to go buy Febreze to try to bypass the smell. After complaining about the situation for two days straight with the front desk we were finally given a different room. We ultimately ended up with a smaller room than the one we had already paid for without no compensation whatsoever. We travel as a family. We had 6 rooms total and we all had some sort of issues with this hotel. Sad to say this will be our last time staying here. This was our family’s go to hotel.
Verified traveller
Stayed 5 nights in Jan 2024