The hotel location is good, customer service needs improvements, they only privided one shower towel and no other towels. Next time in Rio Dulce I'll look for a better place to stay.
This hotel had zero water coming out of the shower. Not just zero hot water; NO water at all. Bed linens should have been trashed five years ago. WiFi did't work in the rooms and lobby seating was unpleasant. Check-in clerk was least friendly person I met during two weeks in Guatemala.