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4.0 out of 5

"I love that this hotel provided free shuttle service to and from the airport. " More

By a verified traveller on Mon 05 Feb 2024

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Hotel Description

Hotel near Ontario Convention Center in Ontario

In shopping district

At this Ontario hotel, you'll be within half a mile (1 km) of Ontario Convention Center and 6 miles (10 km) of Toyota Arena. Ontario Mills Shopping Mall is within 6 miles (10 km) and Pomona College is within 9 miles (15 km).

Renovated in 2020

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Basic Single Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $155* Per night/room 28 Apr. - 29 Apr.

Basic Double Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Double Room, Multiple Beds, Accessible, Non Smoking (Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Ontario Airport Convention Center ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Ontario Airport Convention Center

Everyone (12) Couples (2) Family (3)
5 out of 5

Posted by on 26 Feb. 2024

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5 out of 5
I love that this hotel provided free shuttle service to and from the airport.

Posted by , from QUEENS on 5 Feb. 2024

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5 out of 5

Posted by on 5 Sep. 2023

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5 out of 5

Posted by on 3 Dec. 2022

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5 out of 5

Posted by on 21 Sep. 2022

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3 out of 5
The property was very nice and clean in the lobby, and in the halls to the room. But I think it may be time for a little update of the rooms. The bed was very comfy, clean. Would be great if bathroom was updated to a soaking tub. I was disappointed that we arrived at 3pm but our specific room was not ready until 4.

Posted by on 14 Sep. 2022

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4 out of 5
Good

Posted by on 17 Jun. 2022

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5 out of 5

Posted by on 9 Jun. 2022

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3 out of 5
I want to try to be as fair as possible in my review.As far as the staff, they were kind.At one point the VERY nice maintenance gentlemen was running the front desk as best as he could because they were short staffed.I was first booked into room 219.When we woke after the first night of our stay, we found bugs in our bathroom.They did look cockroaches.I requested a different room as neighboring hotels were booked.I was given room 220 which smelled as if it had been thoroughly cleaned and we didn't notice bugs in that room.Lastly, every time we left our room, the marajuana smell was overwhelming.I can't say for sure that this was an issue with the hotel or the guest staying there.The smell was strong throughout the entire hotel though in common areas.I think it was the air conditioning in our room that saved us.Overall, seems like the staff was trying to do the best that they could,but there are some issues and some potentially much bigger issues here. I'm just not sure if I would stay here again.

Posted by on 28 Mar. 2022

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Comment from Hotel Management

5 Apr. 2022 by melissa

Dear Sarah, Thank you for taking the time to review our property. We appreciate each and every review to better our hotel. We will be discussing this with management and are engineer . As the hotel is 100% non smoking , we do have guest that break our rules and do follow them . Once again thank you for taking the time to review the hotel.

4 out of 5

Posted by on 12 Dec. 2021

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About the Comfort Suites Ontario Airport Convention Center

Location 1811 E Holt Blvd, Ontario, CA 91761

Property Features

Comfort Suites Ontario Airport Convention Center offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. WiFi is free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 904 square feet (84 square meters) and includes conference space. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Ontario Airport Convention Center. Limited free parking is available on a first-come, first-served basis. A complete renovation of Comfort Suites Ontario Airport Convention Center was completed in February 2020. This Ontario hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • 904 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Gift shop
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Ontario Station (3.6 km / 2.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites Ontario Airport Convention Center offers 100 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 AM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Comfort Suites Ontario Airport Convention Center offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No rollaway/extra beds available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit card deposit required
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Hotel Ontario Airport
  • Comfort Suites Ontario Airport
  • Comfort Suites Ontario Convention Center Hotel
  • Comfort Suites Ontario Convention Center
  • Comfort Suites Ontario Convention Center
  • Comfort Suites Ontario Airport Convention Center Hotel
  • Comfort Suites Ontario Airport Convention Center Ontario
  • Comfort Suites Ontario Airport Convention Center Hotel Ontario

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.