I booked a specific room, I was given a handicap room and told it was the only one available. I thought no big deal. Except when I went to get ready there’s no outlet in the bathroom and no mirror by the outlet. It wasn’t fun getting ready. There’s a sink which is great if you’re in a wheel chair but able body guests weren’t even a consideration when building this room, so why put an able body guest in it? No counter to put anything while getting ready, no night side light, just overhead brightest lights, the labels in the outdated heat/air were worn off so it was a game to figure out how to get heat. NOT the room or experience I booked and paid for but felt very much like I was given the least desirable, unsalable room because I booked with Hotels.com