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Grand Hotel National

5.0 star property
5-star luxury hotel near Swiss Transportation Museum

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Photo gallery for Grand Hotel National

Front of property
Creator video
Interior
Front of property
Marina

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪2 min walk‬
  • Place, Grand Casino Lucerne
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 Queen Bed, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Twin Beds, Lake View

Suite, 2 Single Beds, Lake View

Suite, 2 Twin Beds, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Lake View

Superior Room, 2 Single Beds, Lake View

Superior Room, 2 Twin Beds, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Lake View

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Multiple Beds, Lake View

Suite, Multiple Beds, Lake View

Suite, Multiple Beds, Lake View

  • Lake view
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 Queen Bed, City View

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Lake View

Deluxe Room, 1 Queen Bed, Lake View

Deluxe Room, 1 Queen Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Lake View

Deluxe Room, 1 King Bed with Sofa bed, Lake View

Deluxe Room, 1 King Bed with Sofa bed, Lake View

  • Lake view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Lake View

Deluxe Room, 1 King Bed with Sofa bed, Lake View | Living area

Deluxe Room, 1 King Bed with Sofa bed, Lake View

  • Lake view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Lake View

Deluxe Room, Multiple Beds, Lake View

Deluxe Room, Multiple Beds, Lake View

  • Lake view
  • 56 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

About the area

Lucerne

Heart of Lucerne.Steps from the hotel, you'll find Hofkirche and Grand Casino Lucerne. Lake Side Promenade and Hertensteinstrasse are also within half a mile (1 km).

What's nearby

  • Lake Side Promenade - 2 min walk - 0.2 km
  • Grand Casino Lucerne - 2 min walk - 0.2 km
  • Lion Monument - 6 min walk - 0.6 km
  • Lucerne Town Hall - 9 min walk - 0.8 km
  • Chapel Bridge - 10 min walk - 0.8 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 11 min walk
  • Zurich Airport (ZRH) - 70 min drive

Restaurants

  • ‪Barbatti - ‬5 min walk
  • ‪MOzern - ‬6 min walk
  • ‪Max Chocolatier - ‬5 min walk
  • ‪Juliette Sharing Brasserie - ‬5 min walk
  • ‪Vesper - ‬2 min walk

About this property

Grand Hotel National

5-star luxury hotel near Swiss Transportation Museum
Grand Hotel National offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hotel National. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Lucerne hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 4 levels
  • 4 dining venues
  • Meeting rooms
  • Built in 1870
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 40 per day; includes in/out privileges)
  • Valet parking on site (CHF 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 40 per day (in/out privileges)
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 882 reviews
Rating 8 - Good. 148 out of 882 reviews
Rating 6 - Okay. 57 out of 882 reviews
Rating 4 - Poor. 19 out of 882 reviews
Rating 2 - Terrible. 9 out of 882 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Keegan

Stayed 2 nights in Nov 2025

10/10 Excellent

George

Stayed 2 nights in Nov 2025

6/10 Okay

Nirvanie

Liked: Cleanliness, staff & service, amenities
The service was good but the room air system seems wonky!
Stayed 4 nights in Nov 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time! Beautiful hotel, great staff and great location!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 5 nights in Nov 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities
Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

Aubree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, wonderful breakfast options. Quiet & convient location
Stayed 2 nights in Oct 2025

10/10 Excellent

Edgar, Bentonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel, no frills, great location
Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Sukanya, LAwrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and great location
Stayed 2 nights in Sep 2025

10/10 Excellent

R H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake View
Stayed 1 night in Sep 2025

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very professional staff
Balcony view
Balcony view
Balcony view
Balcony view
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

One small item ruining a pleasant stay

A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant. We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent. The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.
Stayed 1 night in Aug 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant hotel walking distance to all of Lucerne’s great sights. Lovely rooms, attentive staff. Thank you!
Stayed 3 nights in Aug 2025

10/10 Excellent

jodette

Travelled with partner
Liked: Cleanliness, staff & service
Very stately Hotel! Everything done impeccable. Close walking to everything. Magnificent
Stayed 2 nights in Aug 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not have loved our stay here more. It was the perfect location and the staff was incredible. Will definitely be back!
Stayed 4 nights in Jul 2025

8/10 Good

Mary Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to end our 9 day Rhine River cruise with a stay at an elegant hotel on Lake Lucerne. We booked 2 rooms for $485 each for one night at Grand National. When we checked in we were shown two rooms in the old part of the hotel street side with no AC. They were pretty but stuffy. I booked this hotel bc the website stated that this hotel has AC. We asked for an air conditioned room and were offered an upgrade of $158 each. We are glad we upgraded. Our rooms were facing the lake newly renovated and very luxurious. We ended on a good note and had a lovely view of the lake from the double Fr3nch doors and slept well on luxe bedding. The amenities in the room were wonderful. Chocolates waters and fresh fruit were so appreciated. Note. There was not a bellman present at arrival or departure to help with luggage. And the entry to the hotel is side facing and has steps.
Stayed 1 night in Jul 2025

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in some pretty special places but the Grand National Hotel has been right at the top of them. The staff, especially Tim Oberli in the front office, was attentive and helpful. We would definitely recommend a stay here.
There is no better view to wake up to in the morning than at the Grand National Hotel in Lucerne.
Stayed 2 nights in Jul 2025