4/10 Poor
michael
Travelled with family
Dec 4, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I recently stayed at the Grand Hotel National in Lucerne and was very disappointed with the experience. I booked through Expedia, where the property was advertised as a VIP hotel with complimentary upgrades when available. Unfortunately, the front desk refused to honor this, offering an upgrade only for an additional fee. That set the tone for the rest of the stay.
The hotel itself feels extremely dated—more like it was last updated in the 1980s. While my room was clean, everything looked old and worn, far from what you would expect at a true five-star property. Instead of feeling classic or historic, it felt tired and out of touch, like stepping back in time in the worst way.
Service was also lacking. There was no one to help with luggage, and no valet for parking—again, not what you’d anticipate from a supposedly luxury hotel.
Overall, this was a major letdown. Between the unfulfilled VIP benefits, attempted extortion, outdated facilities, and lack of basic five-star services, I would not stay here again and cannot recommend it to others looking for a true luxury experience in Lucerne.
michael
Stayed 1 night in Dec 2025
