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Hotel Luzernerhof

4.0 star property
4-star hotel near Bourbaki Panorama

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Photo gallery for Hotel Luzernerhof

Interior
Property entrance
Lounge
Triple Room
Daily continental breakfast (CHF 20 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
Alpenstrasse 3, Lucerne, 6004
  • Lucerne Town Hall
    ‪6 min walk‬
  • Chapel Bridge
    ‪6 min walk‬
  • KKL Lucerne
    ‪8 min walk‬
  • Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 15 sq m
  • Sleeps 2
  • 3 Twin Beds

View all photos for Double Room

Double Room

Double Room

  • 15 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Classic Penthouse

Classic Penthouse

Classic Penthouse

  • 70 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

About the area

Lucerne

Old Town Lucerne stay.At this Old Town Lucerne hotel, you'll be within a 5-minute walk of Bourbaki Panorama and Lion Monument. Lucerne Town Hall and Chapel Bridge are also within half a mile (1 km).

What's nearby

  • Lion Monument - 5 min walk - 0.4 km
  • Lucerne Town Hall - 6 min walk - 0.6 km
  • Chapel Bridge - 6 min walk - 0.6 km
  • KKL Lucerne - 8 min walk - 0.7 km
  • Swiss Transportation Museum - 3 min drive - 2.1 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 8 min walk
  • EuroAirport Airport (BSL) - 67 min drive

Restaurants

  • ‪Confiseur Bachmann AG - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Barbatti - ‬1 min walk
  • ‪Kanchi indian cuisine - ‬2 min walk
  • ‪Vesper - ‬2 min walk

About this property

Hotel Luzernerhof

4-star hotel near Bourbaki Panorama
Hotel Luzernerhof offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.

This 4-star Lucerne hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Luzernerhof offers 64 accommodations with espresso makers and safes. 28-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (CHF 30 per day)
  • Onsite parking available only on request

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: CHF 20 for adults and CHF 15 for children
  • A bar/lounge

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (24 inch wide door)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 28-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker

More

  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.8 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CHF 20 for adults and CHF 15 for children
  • Nearby parking fee: CHF 30 per day (328 ft away)
  • Pet fee: CHF 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Luzernerhof Lucerne
Hotel Luzernerhof
Luzernerhof Lucerne
Luzernerhof
Luzernerhof Hotel Lucerne
Hotel Luzernerhof Hotel
Hotel Luzernerhof Lucerne
Hotel Luzernerhof Hotel Lucerne

Hotel Luzernerhof Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 268 out of 639 reviews
Rating 8 - Good. 234 out of 639 reviews
Rating 6 - Okay. 85 out of 639 reviews
Rating 4 - Poor. 34 out of 639 reviews
Rating 2 - Terrible. 18 out of 639 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean and the location was great. The only complaint was that the lobby and hallways (even on the 4th floor) smelled like cigarette smoke throughout the day. Thankfully the room did not.
Stayed 2 nights in Mar 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great,my room was wonderful. Small but pretty,has a window.Love the modern decor.The staff was super kind.I cant wait to go back.
Stayed 1 night in Mar 2025

6/10 Okay

ricky

Liked: Staff & service, property conditions & facilities, room comfort

Cigarette smoke drifting through the hotel

We found the staff to be nice check in and check out. We’re very efficient. The breakfast was good. The room was comfortable and clean. I did have one major complaint with the Hotel and brought it up with management. They did say they are working on it. they have a smoking bar Off of the lobby, but the smoke does not stay contained to that area. The lobby smelled heavily of stale cigarette smoke, and the smell drifted all the way up to the fifth floor through the open stairwell when we would open our door cigarette smoke would fill our room until we could air it out as being somebody that does not smoke and does not have any smokers in my household and because of our state laws in California, my exposure to cigarette smoke is minimum so this was very annoying
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Leana

Stayed 4 nights in Dec 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

NIRAJ

Stayed 1 night in Jan 2025

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is perfect, rooms renovated and comfortable.
Stayed 3 nights in Dec 2024

8/10 Good

GEMMA, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Near the train station. The place is clean and staff were helpful. The issue I have is the Wifi and the smell of smoke as you enter the lobby and thus go to the hallway. Fortunately it doesn’t go through the room
Stayed 3 nights in Dec 2024

4/10 Poor

robin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Smell of cigarette smoke everywhere

The entire hotel stinks of cigarette smoke from the bar/smokers lounge in the lobby area. As a non-smoker, this is almost unbearable. It's disgusting. Will not stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for all things Lucerne

Walking distance from train station. Located in a very accessible area of Lucerne. The room was quite large and very comfortable. Lucerne is an extremely walkable city. As a city though, it did not feel like one. This hotel has a bus stop right outside the doors. I will definitely recommend this hotel to anyone going to Lucerne.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stark

Travelled with partner
Liked: Amenities
Very close to the shopping and restaurants. The room was wonderful and the breakfast was a great way to start each day.
Stayed 2 nights in Dec 2024

6/10 Okay

Jackie-Yibin

Travelled with partner
Liked: Amenities, property conditions & facilities
The location of the hotel was very good - easy walk to the old town, train station and Lion Monument… also good that the room comes with a coffee machine, good for having something hot when need it. The hotel service was mediocre, we had to ask for new coffee supplies and transport pass. We mentioned to a lady at front that there was no service, she noted that we had mentioned it the previous evening but didn’t give any acknowledgement- such as an explanation or an apology. It was also a bit tricky to log on to wifi - had to provide a credit card or a phone number for code. Since we have an international number, it didn’t work for us but to give a CC. Without charge though.
Stayed 3 nights in Dec 2024

2/10 Terrible

Roxann

Disliked: Staff & service, room comfort

Terrible hotel

It was so hard we had to check out and go to a different hotel because it hurt our backs. No mini fridge to keep drinks or food in no toiletries left in the bathroom.
Stayed 2 nights in Dec 2024

8/10 Good

Ian

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel, perfect location

This was a lovely hotel right in the middle of Old Town Lucerne. Everything we wanted and needed was within walking distance, including the train station. The hotel was clean and modern. The front desk staff was extremely helpful. The hotel provided us free access to public transportation. What a nice bonus.
Stayed 2 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2024

10/10 Excellent

Ana fernanda quinones

Stayed 1 night in Nov 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Left car in Migros parking lot and paid daily fee at hotel desk, much cheaper. Room was rather small but nice and the bathroom was lovely. Wonderful reception desk staff. Would stay here again.
Stayed 2 nights in Dec 2024

6/10 Okay

Meredith

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Disliked: Staff & service

Hotel services need improvement on hospitality

Morning breakfast service was terrible, server needs improvement on hospitality and politeness to guests.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Zealand solo traveler

Good clean and central hotel. Employees were very helpful and friendly. Would definitely recommend to all travelers.
Stayed 2 nights in Nov 2024

8/10 Good

Narissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked room for one night, check in was quick, efficient and staff was friendly. it was room number 500 with a view. Room was Clean and suited for one person. There was basic toiletries (towels, toilet paper,), also had a tea / coffee table. Room was basic but good enough for one night. Only negative was corridors had a smoky smell but once you enter room you don’t get that smell. Also, on check out I was able to leave my luggage to go sightsee and was able to return to collect it.
Stayed 1 night in Nov 2024