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Hotel Schlüssel

2.5 star property
Hotel near Franciscan Church in Lucerne

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Photo gallery for Hotel Schlüssel

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom
Breakfast, lunch, dinner served; Regional cuisine
Front of property
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Premium bedding, down comforters, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.8 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

City view

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the area

Lucerne

Heart of Lucerne.Your stay at this hotel will put you steps from Franciscan Church and a 5-minute walk from Jesuit Church. Chapel Bridge and Lucerne Town Hall are also within half a mile (1 km).

What's nearby

  • Jesuit Church - 3 min walk - 0.3 km
  • Chapel Bridge - 5 min walk - 0.4 km
  • Lucerne Town Hall - 5 min walk - 0.5 km
  • KKL Lucerne - 9 min walk - 0.8 km
  • Lion Monument - 14 min walk - 1.2 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 57 min drive

Restaurants

  • ‪Mill'Feuille - ‬5 min walk
  • ‪Restaurant Opus - ‬2 min walk
  • ‪Ammos - ‬2 min walk
  • ‪Melissa‘s Kitchen - ‬2 min walk
  • ‪Wirtshaus Taube - ‬1 min walk

About this property

Hotel Schlüssel

Hotel near Franciscan Church in Lucerne
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and room service (during limited hours) are also featured at Hotel Schlüssel.

This Lucerne hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 4 levels
  • Built in 1545
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Schlüssel offers 10 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 220 reviews
Rating 8 - Good. 49 out of 220 reviews
Rating 6 - Okay. 17 out of 220 reviews
Rating 4 - Poor. 6 out of 220 reviews
Rating 2 - Terrible. 4 out of 220 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

babak

Stayed 1 night in Sep 2025

6/10 Okay

Marie Katarina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.
Stayed 1 night in Sep 2025

10/10 Excellent

Howard

Stayed 1 night in Sep 2025

10/10 Excellent

Devang

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything.
Stayed 2 nights in Sep 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Kathy

Liked: Cleanliness, property conditions & facilities
The check in process was fine once we got in the main building, but we had trouble getting in. There were so many emails I may of missed the entry code. Not a fan of auto entry.
Stayed 2 nights in Sep 2025

8/10 Good

Brett

Stayed 1 night in Aug 2025

8/10 Good

Dax

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Stayed 1 night in Sep 2025

6/10 Okay

Vickie

Stayed 5 nights in Aug 2025

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
We never came in contact with a hotel staff member, so there was no one to ask questions if needed. The location was fantastic, but very noisy both late into the evening and early morning. The room was clean and comfortable, other than the noise keeping you up late and waking you up early.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy crowds in other parts of town. There is also a pay laundromat just a street over which was very convenient and we made use of during our stay. There is no onsite staff, giving it more of the feel of a personal rental. This was never really an issue for us other than requesting two room keys at check in and only being able to make one. As an aside, i made another later the first day which worked, but then the original no longer functioned. We really appreciated the fan in the room for our use, which allowed us to keep it comfortable during our 4 day stay even with moderate heat during the day. During the night we also kept the window open with the fan on to bring in cool air but the proximity to the church next door and the bells which peal every 15 minutes all night long made this not a good of an idea. Having the window closed really made this a non issue for sleeping and there is definitely a pleasant historical vibe to their consistency. Loved staying in the city for it's charm and location, and the Hotel Schlüssel just added to the overall enjoyment of our visit.
View of the next door church from our room
The Hotel from just next to the church
Stayed 4 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the fact that this hotel does not have AC, due to historical rules because of the age of the building, this hotel was fantastic and can only be very highly recommended.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
An excellent property with central location to trains and busses but also in the heart of old town. Rooms are generously spatious and a sweet addition from the hosts is a free mini bar for coffee and light refreshment (beer, coke, water). Highly recommend!
Stayed 3 nights in Aug 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Hotel Schlüssel! The staff was incredible and made us feel like family. We appreciated that we were just enough off the beaten path in a beautiful courtyard with a church dating back to 1270! It was quintessential and relaxing. The train station was less than a 10-minute walk, making it perfect for exploring Suisse. They also had an amazing restaurant, and we ended up eating there all three nights. I can't recommend this hotel enough! Thank you, Hotel Schlüssel, for making our experience exceptional!
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel great location

Everything was great. Only slight issue was it was hard to air out the room after showers. The provided table fan was not enough to quickly refresh the air.
Stayed 3 nights in Aug 2025

10/10 Excellent

hyejin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Only thing I need an air conditioner or cooler. It was hot but I couldn’t open the window because smoking didn’t stop from the bar on the 1st floor. I couldn’t breathe if I open the window. I should be patient hot or smoke. It was so hard.
Stayed 1 night in Jul 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Shandra, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025

10/10 Excellent

ajmal

Stayed 1 night in Jun 2025

10/10 Excellent

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the river. Beautiful area. A little bit concerned about their check-in system and how they cut the key using simply a confirmation number only (anyone can guess someone else's based on your own) - the hotel may want to re-think that system.
Stayed 2 nights in Jun 2025

10/10 Excellent

Riccardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025