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Smartflats - New Yorker

3.0 star property
3-star apartment in Bonnevoie

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Photo gallery for Smartflats - New Yorker

Deluxe Apartment | Living area
Panoramic Apartment | Living area
Standard Apartment | Private kitchen
Panoramic Apartment
Deluxe Apartment | Living area

Reviews

4.4 out of 10

Popular amenities

  • Kitchen
  • Free WiFi
  • Outdoor Space
  • Parking available

Explore the area

View in a map
86 Dernier Sol, Luxembourg City, Luxembourg, 2543
  • Place, den Atelier
    ‪13 min walk‬
  • Place, Notre-Dame Cathedral
    ‪3 min drive‬
  • Place, Luxembourg City Hall
    ‪4 min drive‬
  • Airport, Luxembourg (LUX-Findel)
    ‪12 min drive‬

Room options

View all photos for Studio

Studio | Living area

Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment

Standard Apartment | Living area

Standard Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Deluxe Apartment | Living area

Deluxe Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Apartment

Panoramic Apartment | Living area

Panoramic Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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Panoramic Apartment | Living area

Panoramic Apartment

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

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Novotel Luxembourg Centre

Bonnevoie
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $237
CA $244 total
includes taxes & fees
Apr 10 - Apr 11
Novotel Luxembourg Centre

About the area

Luxembourg City

Bonnevoie stay.Your stay at this Bonnevoie apartment places you within 2 miles (3 km) of Sacre Coeur Church and den Atelier. Stade Achille Hammerel and Passerelle are also within 2 miles (3 km).
View more Apartments in Luxembourg CityOpens in a new window

What's nearby

  • den Atelier - 13 min walk - 1.2 km
  • Notre-Dame Cathedral - 3 min drive - 1.7 km
  • Grand Ducal Palace - 3 min drive - 2.0 km
  • Luxembourg City Hall - 4 min drive - 2.0 km
  • Place d'Armes - 4 min drive - 2.0 km

Getting around

  • Leschte Steiwer/Dernier Sol Tram Stop - 3 min walk
  • Luxembourg Station - 11 min walk
  • Findel International Airport (LUX) - 20 min drive

Restaurants

  • ‪Golden Bean - ‬11 min walk
  • ‪Kikko sushi - ‬9 min walk
  • ‪Bouneweger Stuff - ‬4 min walk
  • ‪Intense Coffee Bonnevoie - ‬5 min walk
  • ‪Le Quai Steffen - ‬11 min walk

About this property

Smartflats - New Yorker

3-star apartment in Bonnevoie
Smartflats - New Yorker offers its guests a terrace. The front desk is open around the clock. For a fee, parking is available.
  • 24 guestrooms or units
  • Terrace
Smartflats - New Yorker offers 24 accommodations with hair dryers. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers.

This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

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New 1 bedroom in City Center- Terrace
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  • Kitchen
  • Free WiFi
  • Microwave
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per night)

Kitchen

  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Duve mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

Property is also known as

Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City

Frequently asked questions

How close is Smartflats - New Yorker to the airport?

Smartflats - New Yorker is 5.3 mi (20-min drive) away from the Findel International Airport (LUX) airport, the closest popular airport to the property.

Does Smartflats - New Yorker have an airport shuttle?

Airport shuttle services are not available at Smartflats - New Yorker.

Does Smartflats - New Yorker offer free breakfast?

Smartflats - New Yorker does not offer free breakfast.

Is there a casino at Smartflats - New Yorker?

No, there is no casino at this apartment, but Casino Luxembourg (3-min drive) and Casino 2000 (17-min drive) are nearby.

What time is check-in at Smartflats - New Yorker?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Smartflats - New Yorker?

Free parking is not available at this apartment. Self parking is available for EUR 20 per night.

Does Smartflats - New Yorker have a pool?

Smartflats - New Yorker does not have a pool.

Does Smartflats - New Yorker have a spa?

There are no spa services available at this apartment.

How close is Smartflats - New Yorker to downtown Luxembourg City?

Smartflats - New Yorker is 1.1 mi away from Luxembourg City.

Smartflats - New Yorker Reviews

Reviews

4.4
Rating 10 - Excellent. 2 out of 75 reviews
Rating 8 - Good. 13 out of 75 reviews
Rating 6 - Okay. 15 out of 75 reviews
Rating 4 - Poor. 12 out of 75 reviews
Rating 2 - Terrible. 33 out of 75 reviews

5.0/10

Cleanliness

5.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

4/10 Poor

Fabrice

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

James

Stayed 2 nights in Nov 2024

6/10 Okay

Sheena Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place was very clean and spacious. The only problem was that there’s no Wifi. Tried to contact support many times but it was not resolved. Noone came to fix it and customer support stopped communicating.
Stayed 2 nights in Oct 2024

2/10 Terrible

Courtney

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Possibly one of the worst stays at a place I have ever had, smartflats the company as a whole is a catfish nothing like the pictures or descriptions. If you are confined to a wheelchair or have problems walking the lift doesn’t work which they know about There was dirty food left in the fridge and laundry left in a cupboard There was needles and drug packets left on the stairs going up to the room Overall AVOID booking here
Stayed 1 night in Nov 2024

2/10 Terrible

COSME

Liked: Cleanliness, room comfort

No Wifi and awful service

WIFI did not work. I called and they daid they were worki g on it. I started reading prior reviews and turns out Wifi had not worked 2 weeks prior to my arrival. Also the master vedroom sink was clogged. I made contact with maintenance and advised them of the problem, they walked into the apt saw the priblem took pics and never fixed it. We also didn't have handsoap and they still didn't do anything about it. In other words, the apartment is nice, but us tourists sepend a lot on Wifi to plan our activities and they did not care and obviously have not cared about it for a while.
Stayed 2 nights in Nov 2024

6/10 Okay

MICHAEL

Travelled with group
Disliked: Room comfort

Poor set up

Lift does not work meaning climbing 10 flights of stairs each time and one of our party has a bad leg. Sofa bed has broken legs and does not sit right when pulled out. No linen is available for the sofa bed. Only two sets of towels provided for 3 people. TV does not work. Shower has no attachment clip so you could only hold it to shower and no rain shower head on it even though it has a function for one with water just pouring out of a hole in the taps Picture in bathroom is broken and window in living area badly cracked just in case you decide to take that from our deposit. All in all a very poorly prepared apartment for anyone to use. All of this information and photos where sent to Smartflats for a form of refund but no luck as yet!
Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Do not book

Property had damage in all aspects. There were homeless people sleeping on the bottom floor and the whole place had a horrible smell from top to bottom
Stayed 2 nights in Nov 2024

2/10 Terrible

Saber

Disliked: Cleanliness, amenities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Quinn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They said there was wifi but when we got there there was none. Place had a weird odor and all the dishes were nasty. Also all the soap was empty.
Stayed 3 nights in Oct 2024

8/10 Good

Cosme

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Basic personal things that should be provided like hand wash soaps, internet, TV,
Stayed 2 nights in Oct 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The door was broken, the elevator was broken and there was no wifi. Homeless people also sleeping in the hall.
Stayed 2 nights in Oct 2024

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

A whole lot of show . . . No Functionality

When we arrived, the primary door was broken. When we were given the instructions to enter the flat, the combo for the immediate door was cut out in the instructions. Had to call smart flats to get the combo but what was more troubling was that it appeared that the staff we called was not aware of the status of the property on site. Upon entering the facility, we were surprised that the elevator did not work (no signage indicating it was out of service) so we had to carry all of our luggage up to our flat on the 5th floor via the stairs. Once we settled in we were able to connect to the WiFi which was great. . . for about an hour before that went out and it never came back on throughout our stay. The shower in the bathroom had a broken bracket for the shower head and the drains for the shower and the sinks were slow. In one of the sinks we investigated we pulled a lot of hair out. While the flat was furnished with plates and glasses, there was no silverware to be found. We had to go buy silverware in order to be able to eat our food properly. While the flat is perfectly located, it is a bit of a gamble when you book there as there is no manager on site. Overall, I’d recommend spending a little more money and booking at a proper hotel than this place.
Stayed 3 nights in Oct 2024

6/10 Okay

Romy

Liked: Room comfort
Disliked: Amenities
Having booked this without reading reviews, then reading all the terrible reviews, I was scared! I think it rather expensive, considering. Maybe having such low expectations is making me rate it higher! Luckily we were only on the second floor (the lift/elevator is STILL broken). The area itself is grand, there's shops & eating places nearby, & only 10 minutes walk to the main train station. The bus stop to the airport is only 2 minutes away. There's a swimming pool right beside it too but we didn't try it cos my boyfriend doesn't have Speedos and they're compulsory! The lock on the door is dodgy & difficult. Getting in in the first place was difficult too (and I was dying for a pee!) though they did then send the codes when I messaged, but trying to even figure out which keypad did what was confusing. The bed's comfortable and the bedding's nice but there's no headboard. There's no soap in the kitchen, toilet, OR shower- all bottles are empty. I tried to dilute one with water but I didn't know the bottle was cracked, I ended up putting water on the floor. The towels are good. The blinds/shutters are really dirty as all the other reviews said, but they're outside in the balcony so that didn't bother us so much. They do work and make it dark much to my relief. The balcony's good. We were there Mon & Tue nights so it was quiet enough though the building makes weird humming noises and the broken lift a high pitched noise all the time. Didn't try oven. No TV. No forks. Okay
Stayed 2 nights in Sep 2024

8/10 Good

viji

Travelled with family
Liked: Cleanliness, room comfort
Location is good, walkable to tram, very spacious, feel like home, cooking option is available with vessels. One negative point is there is no lift.
Stayed 2 nights in Aug 2024

2/10 Terrible

Narendran

Stayed 3 nights in Aug 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Es lo peor de lo peor, el elevador no funciona, tuvimos que subir una cuarta planta con equipajes, de lo que ofrece la propiedad casi nada funciona, la limpieza deja mucho que desear, no habia gel de ducha, tuvimos que comprar al igual que el papel higiénico. A la hora de llegar a la propiedad tuvimos que llamar a Expedia para que nos ayudaran a entrar porque no habíamos recibido los códigos, perdimos mas de 2 horas, le recomendamos a Expedia que los eliminen de la lista porque son unos incompetentes, somos personas mayores y cón problemas cardíacos, osea que solo podiamos bajar y subir las escaleras una vez al día, vamos a hacerle un reclamo a la tarjeta de crédito por todos los inconvenientes que tuvimos en ese desastre de propiedad.
Stayed 3 nights in Aug 2024

2/10 Terrible

Philip

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Problems from the minute we arrived at the property. Door was faulty. Parking garage unavailable. Worst of all was that the lift was broken (we were on the fifth floor with lots of luggage). There’s no one on site, so I had to call the call centre, but did get through. As I was on the call, a guy starts hassling my wife and kids at the car for money. It’s not a safe area. Also, there appeared to be three separate other parties struggling to get in and were outside for ages. Once inside, all the electric blinds were broken. So we were unable to adjust anything. Insufficient linen for the number of guests we had (5). There were no cooking utensils. Two frying pans, one of which was broken. Kettle was broken. What I will say though is that Expedia were good in sorting it out for us afterwards. But avoid Smart Flats under all circumstances.
Stayed 1 night in Aug 2024

4/10 Poor

Shiva Shankar

Travelled with family
Liked: Cleanliness
Could’ve been better stay..
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
humbling experience... terrible customer service. sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels. poor communication from operator. dirty and damaged unit (broken glass door)
Stayed 1 night in Aug 2024

2/10 Terrible

Felipe

Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Neil

Travelled with family
Broken glass everywhere in the stairways
Stayed 2 nights in Jun 2024

2/10 Terrible

Chance

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Stayed 1 night in Jun 2024

4/10 Poor

Abhishek

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Terrible customer support

We booked 2 apartments. In our property we found - 1) Sink was clogging so can't even brush the teeth 2) the shower door was broken so had to be super careful 3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it. 4) No extra bedding for sofa bed. When we messaged the property, all we heard back was - we are sorry to hear.
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort

Not worth it

Our experience was honestly terrible. We booked this as a last minute necessity and I regret not spending a little more money somewhere nicer. We were given the wrong code to retrieve our key from the lockbox. The front door was falling off its hinges and once we entered, the opposite side of the door handle was on the floor. Needless to say we didn’t feel safe staying here. Had to barricade the door to feel semi-ok spending a few hours here. The floors were dirty and there was a pee stain on the comforter on the pullout bed, along with another pee stain on the couch cushion. On the main bed, the sheets were lackluster with a towel-like material and a “fitted” sheet that wasn’t fitted nor covering the entirety of the bed. Plus, there was hair and dirt on the bed. There was only two bath towels for four of us. The shower door also did not seal properly so water would pool in the bathroom. There was also no extra blankets anywhere in the unit. At least the help number was accessible? Only plus.
Stayed 1 night in May 2024