Based on 53 reviews TripAdvisor Traveller Rating 4 out of 5

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Hotel Description

West Mackay guestrooms with free WiFi

In West Mackay

You'll find Jubilee Park and Mackay Enertainment and Convention Centre within a 15-minute walk of this West Mackay motel. Artspace Mackay and Caneland Central are also within 2 miles (3 km).

Outdoor pool

An outdoor pool, free self parking, and barbecue grills are featured at this motel. WiFi in public areas is free. A garden, a picnic area, and express check-in are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 14 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and showers.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$67 per night

Queen + Single Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Self Contained (sleeps 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Queen + Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Large Family Self Contained (sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend out of 53 reviews

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Property Features

Cool Palms Motel offers its guests an outdoor pool, barbecue grills, and a garden. Public spaces have free WiFi. Cool Palms Motel also features a picnic area, dry cleaning/laundry services, and express check-in. Self parking is free. Smoking is allowed in designated areas at this West Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (5.2 km / 3.2 mi)
  • Train station: Mackay Station (4.5 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Cool Palms Motel offers 14 air-conditioned accommodations with coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer available
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM.

The front desk at this property is open daily from 7 AM - 8 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.00 per night.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 9.00 for adults and AUD 9.00 for children (approximately)
  • Crib (infant bed) fee: AUD 5.00 per night
  • Rollaway bed fee: AUD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Palms Motel Mackay
  • Cool Palms Motel
  • Cool Palms Mackay
  • Cool Palms