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 Mackay • 1 Room
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Cool Palms Motel

2.5-star property
4 Nebo Road, West Mackay, QLD 1-855-887-0424
5.0 out of 5
Exceptional!
See all 1 travelocity Reviews

Points Of Interest

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Hotel Description

Mackay motel in West Mackay area

West Mackay stay

Within a 15-minute walk of this West Mackay motel, you'll find Jubilee Park and Mackay Enertainment and Convention Centre. Caneland Central and Artspace Mackay are also within 2 miles (3 km).

Outdoor pool, terrace

An outdoor pool, free self parking, and laundry facilities are featured at this motel. WiFi in public areas is free. A terrace, a garden, and a picnic area are also on offer.

Queen + Single Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Self Contained (sleeps 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Queen + Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Large Family Self Contained (sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Cool Palms Motel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Cool Palms Motel

Everyone (1)
5 out of 5

Posted by on 27 Aug. 2023

Was this review helpful to you?
Comment from Hotel Management

1 Oct. 2023 by Wayne and Anne

Thanks Birrahlee

About the Cool Palms Motel

Location 4 Nebo Road, West Mackay, QLD 4740

Property Features

As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a vending machine, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.1 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Hair dryer available
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 8 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Palms Motel Mackay
  • Cool Palms Motel
  • Cool Palms Mackay
  • Cool Palms
  • Cool Palms Motel West Mackay
  • Cool Palms West Mackay
  • Cool Palms Motel Motel
  • Cool Palms Motel West Mackay
  • Cool Palms Motel Motel West Mackay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.