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Cool Palms Motel

2.5 star property
Mackay motel in West Mackay area

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Photo gallery for Cool Palms Motel

Standard Queen + Single
Queen + Single Studio | Private kitchenette
Outdoor pool
Queen + Single Studio | Terrace/patio
Large Family Self Contained (sleeps 5) | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry

Explore the area

View in a map
4 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪10 min walk‬
  • Place, Bluewater Lagoon
    ‪15 min walk‬
  • Place, Mackay Base Hospital
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪10 min drive‬

Room options

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Queen + Single Studio

Queen + Single Studio

Queen + Single Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Queen + Single

Standard Queen + Single

Standard Queen + Single

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette

Large Family Self Contained (sleeps 5)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

About the area

Mackay

West Mackay stay.Within a 15-minute walk of this West Mackay motel, you'll find Jubilee Park and Mackay Enertainment and Convention Centre. Caneland Central and Artspace Mackay are also within 2 miles (3 km).
View more Motels in MackayOpens in a new window

What's nearby

  • Caneland Central - 10 min walk - 0.9 km
  • Mackay Enertainment and Convention Centre - 12 min walk - 1.0 km
  • Bluewater Lagoon - 15 min walk - 1.3 km
  • Mackay Base Hospital - 4 min drive - 2.6 km
  • Harrup Park - 6 min drive - 4.4 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • ‪Hungry Jack's - ‬13 min walk
  • ‪KFC - ‬4 min walk
  • ‪Austral Hotel - ‬15 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬16 min walk
  • ‪The Bavarian - ‬2 min drive

About this property

Cool Palms Motel

Mackay motel in West Mackay area
As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a vending machine, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

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  • Parking included
  • Free WiFi
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4.2 out of 5, Very good, 565 reviews
The price is CA $119
CA $131 total
includes taxes & fees
Mar 31 - Apr 1
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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between August 10 and August 30.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

How close is Cool Palms Motel to the airport?

Cool Palms Motel is 3.3 mi (6-min drive) away from the Mackay, QLD (MKY) airport, the closest popular airport to the property.

Does Cool Palms Motel have an airport shuttle?

Airport shuttle services are not available at Cool Palms Motel.

How close is Cool Palms Motel to the beach?

This motel is 2.5 mi (5-min drive) from Town Beach and 2.9 mi (6-min drive) from Far Beach. Don't forget your sunscreen!

Does Cool Palms Motel offer free breakfast?

Free breakfast isn’t provided at Cool Palms Motel, but continental breakfast is offered for a fee of AUD 9.00 for adults and AUD 9.00 for children.

Is there a casino at Cool Palms Motel?

No, there is no casino at this motel.

What time is check-in at Cool Palms Motel?

Check-in start time: 2 PM; Check-in end time: 5:30 PM.

Is there free parking at Cool Palms Motel?

This motel offers free self parking.

Does Cool Palms Motel have a pool?

Cool Palms Motel features an outdoor pool.

Does Cool Palms Motel have a spa?

There are no spa services available at this motel.

How close is Cool Palms Motel to downtown Mackay?

Cool Palms Motel is 0.9 mi away from Mackay.

Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 243 reviews
Rating 8 - Good. 86 out of 243 reviews
Rating 6 - Okay. 23 out of 243 reviews
Rating 4 - Poor. 8 out of 243 reviews
Rating 2 - Terrible. 5 out of 243 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Stuart

Business traveller
Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.
Stayed 1 night in Apr 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiance really enjoyed our stay! Thank you!
Stayed 5 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Stayed 2 nights in Jan 2024

4/10 Poor

Jayson

Disliked: Staff & service
This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee. Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 40 years and it has always been good real family friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Fraser

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yosep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 1 night in Jan 2024

6/10 Okay

Leon

.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Clean and very helpful staff will definitely stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

KAZUYA

Stayed 1 night in Nov 2023

8/10 Good

Julie

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

10/10 Excellent

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

Kaye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Stayed 3 nights in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.
Stayed 2 nights in Oct 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness
The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.
Stayed 1 night in Sep 2023

10/10 Excellent

Taija

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and catered well for small children. There was even a high-chair available.
Stayed 1 night in Sep 2023

8/10 Good

Max

Stayed 1 night in Sep 2023