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ibis Mackay

4.0 star property
4-star hotel in South Mackay

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Photo gallery for ibis Mackay

Exterior
Outdoor pool, sun loungers
Exterior
1 bedroom, premium bedding, in-room safe, desk
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Room service

Explore the area

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Harrup Park
    ‪5 min drive‬
  • Caneland Central
    ‪6 min drive‬
  • Mackay Base Hospital
    ‪7 min drive‬
  • Mackay, QLD (MKY)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(11 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(39 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Mackay

South Mackay stay.Your stay at this South Mackay hotel places you within 3 miles (5 km) of Bakers Creek Conservation Park and Mackay Basketball Stadium. BB Print Stadium and Harrup Park are also within 3 miles (5 km).

What's nearby

  • Harrup Park - 5 min drive - 3.7 km
  • Caneland Central - 6 min drive - 5.2 km
  • Bluewater Lagoon - 7 min drive - 5.5 km
  • Mackay Base Hospital - 7 min drive - 4.8 km
  • Mackay Marina Village & Shipyard - 15 min drive - 12.1 km

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪KFC - ‬5 min drive
  • ‪Shamrock Hotel - ‬5 min drive
  • ‪Souths Leagues Club - ‬4 min drive

About this property

ibis Mackay

4-star hotel in South Mackay
Ibis Mackay offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Mackay. Free self parking is available.

This 4-star Mackay hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 7 levels
  • Built in 2015
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LED TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 526 reviews
Rating 8 - Good. 169 out of 526 reviews
Rating 6 - Okay. 32 out of 526 reviews
Rating 4 - Poor. 21 out of 526 reviews
Rating 2 - Terrible. 15 out of 526 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Matty

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jolan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in process was easy and friendly. The room was clean and comfortable. However the food was very average and I even had to return it, which I don't normally do. When I did, the kitchen staff were rude and gave me stick and started slamming things around the kitchen like a couple of spoiled children. When my food arrived back it was worse that the first time, and to the point that it was uneatable. Im extremely disappointed with the rude and unprofessional response for something that would have been an easy fix but instead I received sheer laziness, incompetence and an unacceptable addit
Stayed 1 night in Apr 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient , only problem was the phone made a strange humming noise so we unplugged it . and the sink dripping noise was a bit annoying to sleep through, think it was from the aircon overflow. other wise great food and very convenient stay , will definitely stay again
Stayed 4 nights in Mar 2025

4/10 Poor

Heath

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stay was just okay. I booked 2 twin rooms for my family. Asked for a wake up call, as we were taking an early morning flight, but it never came. The location to the airport is its main plusZ
Stayed 1 night in Feb 2025

10/10 Excellent

Stanley

Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great
Stayed 1 night in Feb 2025

6/10 Okay

SEAN

Stayed 1 night in Jan 2025

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was good. Check in service was good. Service at the restaurant was terrible. We ended up leaving before ordering. The parking was also difficult as the boom gate is operated by the air port.
Stayed 1 night in Dec 2024

10/10 Excellent

Pei-chen

Stayed 1 night in Jan 2025

4/10 Poor

Karina, Moranbah

Business traveller
Disliked: Property conditions & facilities
Was under renovations nothing open was not made aware of this whilst booking
Stayed 1 night in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Just your average airport hotel. The free parking was great and the fellow at the front desk was very nice.
Stayed 1 night in Jan 2025

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good only ther breakfast options needed more communication
Stayed 1 night in Jan 2025

8/10 Good

Amy

Liked: Amenities
Location, at airport for early morning flight.
Stayed 1 night in Dec 2024

6/10 Okay

Karina, Moranbah

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I did not appreciate the up selling of joining the hotel chain during checkin. Despite indicating numerous times that I was not interested. The gentleman continued to offer it at every opportunity. I just want my keys to my room.
Stayed 1 night in Dec 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to airport

Located next to airport so very convenient. Room was clean & tidy. Bed was super comfy. Lovely shower. Only negative was we called to ask about room service and were told the menu would be available via the hotel compendium QR code on the tv. Compendium states to view pages 13-17 but only goes to page 13 with no menu. Thus, we did not order any food this time. We have previously had meals at the hotel and they have always been very good.
Stayed 1 night in Dec 2024

10/10 Excellent

Jale

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2024

8/10 Good

Shane

Stayed 2 nights in Dec 2024

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smaller but modern and comfortable and very clean room. Quiet. Steps away from airport terminal. Tasty food at restaurant and they kindly allowed me to check in early and check out late
Stayed 1 night in Dec 2024

6/10 Okay

Bret

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Below average

Bed was uncomfortable. Shower is too small. Not worth it, unless you dont have transport from the airport to stay somewhere else.
Stayed 1 night in Dec 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive Deluxe Queen was great Also had a good meal in the restaurant
Stayed 1 night in Dec 2024

2/10 Terrible

Tanielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kiri

Liked: Cleanliness, property conditions & facilities, room comfort

Comfy bed, wonderful sleep

Bed was super comfortable, room was dark, service was great. Would stay again .
Stayed 1 night in Nov 2024