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Riviera Mackay

4.0 star property
4-star aparthotel perfect for exploring Mackay

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Riviera Mackay

Photo gallery for Riviera Mackay

Boating
Interior entrance
Desk, laptop workspace, blackout drapes, soundproofing
42-inch LED TV with satellite channels, TV, DVD player
Full-size fridge, microwave, oven, stovetop

Overview of Riviera Mackay

Reviews
9.4

Exceptional

Popular amenities

  • Parking availableParking availableParking available
  • KitchenKitchenKitchen
  • Barbecue grillBarbecue grillBarbecue grill
  • WasherWasherWasher
  • DryerDryerDryer
  • Outdoor spaceOutdoor spaceOutdoor space

Check out the area

Map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Popular LocationBluewater Lagoon3 min walk
  • Popular LocationHarrup Park3 min drive
  • Popular LocationMackay Base Hospital5 min drive
  • AirportMackay, QLD (MKY)11 min drive

Room options

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment

Standard Two Bedroom Apartment

  • 75 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for River View One Bedroom Apartment

River View One Bedroom Apartment | Living room

River View One Bedroom Apartment

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for River View Two Bedroom Apartment

42-inch LED TV with satellite channels, TV, DVD player

River View Two Bedroom Apartment

  • 75 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Standard One Bedroom Apartment

Desk, laptop workspace, blackout drapes, soundproofing

Standard One Bedroom Apartment

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mackay

City center retreat .You'll be steps from Bluewater Lagoon and a 5-minute walk from Caneland Central. Artspace Mackay and Jubilee Park are also within half a mile (1 km).
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Bluewater Lagoon - 3 min walk
  • Caneland Central - 3 min walk
  • Mackay Enertainment and Convention Centre - 12 min walk
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 5 min drive

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • The Bavarian Mackay - 6 min walk
  • Austral Hotel - 5 min walk
  • Subway - 6 min walk
  • Gloria Jean's Coffees Mackay Caneland - 5 min walk
  • Hungry Jack's - 6 min walk

About this property

Entire place

Riviera Mackay

4-star aparthotel perfect for exploring Mackay
As a guest of Riviera Mackay, you'll find a rooftop terrace, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi. The business-friendly Riviera Mackay also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 4-star Mackay aparthotel.

  • 1 building
  • 28 guestrooms or units
  • 11 levels
  • Built in 2015
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, designer toiletries, and hair dryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

Languages

English

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • Uncovered self parking on site (AUD 5 per day)
  • Extended parking on site (AUD 5 per day)
  • Height restrictions apply for onsite parking

Family friendly

  • Cribs (infant beds): AUD 10.0 per stay

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Toaster
  • Electric kettle
  • Free tea bags/instant coffee
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Hair dryer
  • Designer toiletries

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 42-inch LED TV with satellite service
  • DVD player

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Barbecue grill

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Soundproofing
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • In-room massages
  • Restaurant dining guide

Location highlights

  • Near the boardwalk/promenade
  • Near the airport
  • In the shopping district
  • In the city center

Things to do

  • Health club access nearby
  • Fitness facilities nearby (free access)

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 28 rooms
  • 11 floors
  • 1 building
  • Built in 2015

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 percent for credit card payments
The front desk is open Monday - Saturday (9:00 AM - 5:30 PM) and Saturday - Saturday (9:30 AM - 5:30 PM)
Guests will receive an email 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For more details, please contact the property using the information on the booking confirmation
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 5 per day
  • Extended parking fee: AUD 5 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Riviera Mackay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 293 out of 411 reviews" "
Rating 8 - Good. 86 out of 411 reviews" "
Rating 6 - Okay. 19 out of 411 reviews" "
Rating 4 - Poor. 13 out of 411 reviews" "
Rating 2 - Terrible. 0 out of 411 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anand

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Stayed 2 nights in Jan 2024

10/10 Excellent

Danny

Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently, We were even told that although the tea and coffee were complimentary, we would t be able to get any more ! Should have been wonderful quality for that but only mediocre. Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
Stayed 1 night in Nov 2023

10/10 Excellent

Alistair

Liked: Cleanliness, property conditions & facilities
Nikki was very generous sorting out possibilities for our stay for mums birthday . We were very comfortable on the higher floors in 2 bedrooms and 2 bathrooms. Thank you - see you again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay. I definitely recommend this hotel.
Stayed 5 nights in Nov 2023

6/10 Okay

MARK

Travelled with family
Close to Blue Lagoon Waterpark and Canelands. Apartments have some age and quite worn through heavy rental traffic.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melinda

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Allan

Liked: Cleanliness, room comfort
The best place to stay in Mackay
Stayed 5 nights in Oct 2023

4/10 Poor

Maria

Stayed 1 night in Oct 2023