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Pettifers Freehouse Hotel

3.0 star property
3-star hotel perfect for exploring Malmesbury

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Photo gallery for Pettifers Freehouse Hotel

Reception
Pet-friendly amenities
Point of interest
Breakfast and dinner served, Indian cuisine
Courtyard Family Room | Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Crudwell Malmesbury Wiltshire, Crudwell, Malmesbury, England, SN16 9EW
  • Place, Bristol Aero Collectlon
    ‪3 min drive‬
  • Place, Malmesbury Abbey
    ‪7 min drive‬
  • Place, Chavenage House
    ‪8 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Large)

Large Double Room

Double Room (Large)

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Family Room

Classic Family Room

Classic Family Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Courtyard Family Room

Courtyard Family Room

Courtyard Family Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the area

Malmesbury

Heart of Malmesbury.At this Malmesbury hotel, you'll be within 6 miles (10 km) of Highgrove House and Gardens and 9 miles (15 km) of Cotswold Country Park and Beach. Westonbirt Arboretum is within 12 miles (20 km) and Avebury Stone Circle is within 25 miles (40 km).

What's nearby

  • Bristol Aero Collectlon - 3 min drive - 3.7 km
  • Malmesbury Abbey - 7 min drive - 8.0 km
  • Chavenage House - 8 min drive - 9.4 km
  • Highgrove House - 10 min drive - 11.4 km
  • Highgrove House and Gardens - 10 min drive - 11.7 km

Getting around

  • Kemble Station - 6 min drive
  • Bristol International Airport (BRS) - 66 min drive

Restaurants

  • ‪The Three Cups - ‬7 min drive
  • ‪Whatley Manor - ‬11 min drive
  • ‪malmesbury rendevous - ‬6 min drive
  • ‪The Summer Cafe - ‬6 min drive
  • ‪The Birdcage - ‬6 min drive

About this property

Pettifers Freehouse Hotel

3-star hotel perfect for exploring Malmesbury
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center, meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A terrace, gift shops/newsstands, and a garden are also featured at Pettifers Freehouse Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star Malmesbury hotel is smoke free.

  • 28 guestrooms or units
  • 2 levels
  • 3 buildings
  • Meeting rooms
  • Built in 1638
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Pettifers Freehouse Hotel offers 28 accommodations with hair dryers and complimentary toiletries. Cable television is provided.

Bathrooms include bathtubs or showers. This Malmesbury hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking (max 3 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 10.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 66 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 15.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Mayfield House Hotel Malmesbury
Best Western Mayfield House Hotel
Best Western Mayfield House Malmesbury
Best Western Mayfield House
Pettifers Freehouse
Mayfield House Hotel
Pettifers Freehouse Hotel Hotel
Best Western Mayfield House Hotel
Pettifers Freehouse Hotel Malmesbury
Pettifers Freehouse Hotel Hotel Malmesbury
Mayfield House Hotel Sure Hotel Collection by Best Western

Pettifers Freehouse Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 164 reviews
Rating 8 - Good. 76 out of 164 reviews
Rating 6 - Okay. 25 out of 164 reviews
Rating 4 - Poor. 4 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Loved my stay at Pettifers. Very helpful and friendly staff, quick check-in too. Rooms were lovely and nice and warm too. Food, amazing, as I love Indian cuisine, but other options are available too. The guys at the bar, were wonderful. Thoroughly relaxing stay.
Stayed 1 night in Nov 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service
Breakfast choice good however slow service
Stayed 2 nights in Oct 2025

6/10 Okay

G

Travelled with family
Liked: Cleanliness, staff & service
Very warm welcome and comfortable beds. However, the room we were allocated (10) was tired and dated, especially the bathroom. Breakfast was plentiful and some dishes (cooked breakfast; granola) absolutely delicious. However, they served noticeably low quality toast, marmalade and - most disappointingly - instant coffee. Overall an okay stay, but disappointing - based on the photos on their web page and previous reviews, we were certainly expecting better.
Stayed 2 nights in Oct 2025

6/10 Okay

Katarina

Stayed 1 night in Oct 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation, friendly staff and food was great, only down side was radiators in our room did not come on so was a little cold.
Stayed 2 nights in Oct 2025

8/10 Good

Janice

Business traveller
Good place, friendly staff
Stayed 1 night in Oct 2025

6/10 Okay

Keith

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Nice folk, but not enough of them! Breakfast was poor and the service sub-standard. No options for evening food other than Indian which was average quality and overpriced. Overall the hotel is tired and needs an uplift.
Stayed 3 nights in Sep 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good welcome at reception but no offer to help with heavy bags. Very steep, narrow staircase to bedrooms. Decoration tired. Some traffic noise from main road outside.
Stayed 1 night in Aug 2025

10/10 Excellent

paul

Stayed 1 night in Jul 2025

8/10 Good

Rosie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and caring. It is an old building so cant expect it to be perfect. Our room was nice and on a very hot night, they had put a fan in our room, so slept well. Breakfast could be better. If you dont want a cooked breakfast (which was freshly cooked for us), there is little choice. Definitely stay there again
Stayed 1 night in Jun 2025

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great stay but needs updating!

Stayed for work. Frank, the owner is a lovely friendly chap, with great local knowledge. My room was in dire need of updating. There was some black mould on the wall in the bathroom. The bed was not very comfortable as the mattress was worn out! There was no table to work on, just a tea and coffee table. The place is in dire need of an update! Breakfast was good but no homemade fruit compote as on the menu while I was there.
Stayed 2 nights in May 2025

8/10 Good

Katy

Travelled with partner
Liked: Cleanliness, staff & service
Booked it for convenience, I think it was correctly priced for fairly basic accommodation. Good in house Indian restaurant
Stayed 1 night in Mar 2025

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for family with great Indian food option for dinner. Breakfast was good as well. Great stay overall
Stayed 1 night in Feb 2025

6/10 Okay

Caroline

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dated

Staff were lovely but this is not a hotel room worth £115. Very dated. Broken window. Wallpaper peeling away. Cobwebs all over the ceiling. Pipes that sing whenever anyone on this floor flushes a toilet. Walking in the front door to be greeted with buckets as the ceiling leaks should have told me what to expect.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dog friendly

Short mini break, first time visitors. Very dog friendly & would be happy to stay there again
Stayed 2 nights in Oct 2024

8/10 Good

Barbara

Stayed 3 nights in Sep 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and overwelming help from Frank when i really needed it. So good We've already booked for next year.
Stayed 1 night in Jul 2024

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, great downstairs with great bar and garden and good choice of beers, wines and spirits. Downside; noisy plumbing. When toilet flushed pipes 'sang' for many minutes. Had absolutely no hot water for two night stay. Shower was just a trickle. On check-out mentioned lack of hot water. Response; "hotel is very full so that's why there was no hot water" I'm not happy to pay £110 a night - regardless of how great the staff and breakfast was - to hear that as an excuse. It's 2024, not 1954. Sadly, cannot recommend or will return - in spire of great staff, bar and breakfast.
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Property conditions & facilities, room comfort

Average

Weird dining experience! Room was ok and clean
Stayed 2 nights in May 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay.

Pros: The owners (I think) were very friendly and attentive. Cons: Other staff members were not helpful. One of them stank of alcohol at 9am when we came for breakfast. When asked for a high chair this staff member came back with one that was covered in grime and dirt, without any awareness of its state (we were the only guests with a baby so no idea how long it had festered in that condition). The breakfast on a weekend is advertised as a widely varying buffet between 8-10am. We arrived at 9 to see that it was barely stocked. A few cold sausages, bacon and some cold scrambled eggs... We were left looking for staff to ask where the rest was, could we get butter or condiments, etc. Nothing was ready - apparently they were understaffed that weekend. Half an hour would elapse before we got to sit down and eat the cold food. Even the coffee was a pot of instant because no one could work the real coffee machine! The building and rooms require a lot of modernisation, but our rating doesn't relate to this. Our rating of the condition/cleanliness relates to the torn lino bathroom floor, the cracked bathtub(!), hairs in the bed, and the cobwebs on the bathroom ceiling! I'm not sure what the normal price is for hotels in this area, I realise there isn't much choice, but we felt that it was overpriced for the stay and experience we had. We won't be coming back...
Stayed 2 nights in Jun 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Olde world

Friendly helpful staff in old rural hotel. A real taste of the Cotswolds. Ample parking close to hotel. Good food in pleasant bar area. Be prepared for old slightly uneven floors much in keeping with the age and style of the place. Enjoyed my stay and would stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Barry

Liked: Room comfort
Disliked: Cleanliness
Hosts very welcoming on arrival. Average scores given for following reasons: floors needed cleaning before breakfast as food lodged under table leg when moved table. Service at both dinner and breakfast was hit and miss. Long waits for some but very quick service for others. Tables with more than 2 guests were served half the orders then long delay before rest of table dinners arrived. Planning in kitchen needs work. Decor upstairs tired but clean. If you want to take your dog away with you, this is the place to go.
Stayed 1 night in Jun 2023