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4.6 out of 5

"THE HOTEL IS LOCATED IN THE IDEAL LOCATION FOR OUR NEEDS CLOSE TO MALLS, ENTERTAINMENT, BUSINESS AND 20 MINUTES FROM THE AIRPORT. THE STAFF WERE VERY ... " More

By a verified traveller on Mon 02 Mar 2020

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Hotel Description

4-star hotel near Cultural Center of the Philippines

In entertainment district

Within a 10-minute walk of this Malate hotel, you'll find Cultural Center of the Philippines and Manila Yacht Club. Also, Philippine International Convention Center is within half a mile (1 km) and Rizal Park is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Relax with a drink at the poolside bar and enjoy perks like free valet parking.

Free Internet, cable TV

The 308 individually furnished guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. TVs come with cable channels, and other amenities include refrigerators and free local calls.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$115* Per night/room 8 May - 9 May

Deluxe Room, 2 Single Beds, Bay View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Jen Manila by Shangri-La ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Jen Manila by Shangri-La

Everyone (3) Couples (3) Family (7)
5 out of 5
THE HOTEL IS LOCATED IN THE IDEAL LOCATION FOR OUR NEEDS CLOSE TO MALLS, ENTERTAINMENT, BUSINESS AND 20 MINUTES FROM THE AIRPORT. THE STAFF WERE VERY FRIENDLY AND HELPFUL. THE HOTEL IS VERY WELL MAINTAINED . WE HAVE STAYED MANY TIMES IN THIS HOTEL AND WILL CONTINUE TO STAY IN THIS HOTEL. WE TRAVEL FROM THE USA TO THE PHILIPPINES TWO TIMES EVERY YEAR FOR VACATION.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Frencie

Hi! Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our location, team and your service experience which I gladly shared to the them. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

2 out of 5
The carpets were flithy and the couch cushions were sagging/sloppy

Posted by on 3 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Frencie

Dear Ms. Diana, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Your feedback about the carpet and couch is well noted. I can confirm that this is currently being addressed with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope we will be given another opportunity to regain your confidence in us. Kind regards, Frencie Duadua Hotel Manager

5 out of 5
I like the fact that the staffs are very friendly and have warmth personality in them to their guests at this type of hotel. What I didn’t like is that the carpet is very dirty and the room there it smells bad at the eleventh floor of the hotel. Me and my mother had to move to six floor. Maybe because of the carpets are very old that’s why. But I love the view on the eleventh floor of the building. It could of been better if without the bad odor smell inside that room.

Posted by on 28 Jan. 2020

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Comment from Hotel Management

21 Feb. 2020 by Frencie

Hi! Thank you for sharing your stay experience with us. Your kind words about our service and our team are well appreciated. Your feedback about the carpet is well noted. Rest assured that this is currently being addressed with the team. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

5 out of 5
My wife and I enjoyed our complimentary wine offered at the club on 19th floor, our room # 912 has a beautiful view of Manila bay and roxas Blvd. excellent service received from one of our friendly room service staff “ Willy “ thank you Travelocity and hotel Jen making our 32nd weeding Anniversary memorable ♥️♥️♥️

Posted by on 22 Nov. 2019

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Comment from Hotel Management

9 Dec. 2019 by Frencie

Hi! Thank you for sharing your stay experience and spending your wedding anniversary with us. Thank you for your kind words for our team and our service which I gladly shared to the team in particular Willy at in-room dining service. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

5 out of 5
Nice executive suite, quite and clean and very safe and friendly staffs. Had a very good buffet area in the lobby too.

Posted by on 12 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Frencie

Hi! Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our hotel, team, service and buffet which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

4 out of 5
The room is in need of new carpet. The carpet is badly stained.

Posted by on 17 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Frencie

Hi! Thank you for sharing your stay experience with us. Your feedback about the carpet is well noted. Rest assured that this will be addressed with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

5 out of 5

Posted by on 2 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Frencie

Hi! Thank you for sharing your stay experience with us. We are glad that you had a wonderful stay and we see you again soon. Kind regards. Frencie Duadua Hotel Manager

5 out of 5
Close to the airport, clean,the staff are friendly, the variety of food to choose on . Over all I’m satisfied customer...!!

Posted by on 2 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Frencie

Hi! Thank you for sharing your recent stay experience with us. Your kind words about our location, team, service and our food are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

5 out of 5

Would stay there again

Overall a very pleasant stay, courteous staff clean room only complaint was the filthy window overlooking the view of the bay. A minor complaint which had little effect on our stay. We would stay there again next time with no hesitation.

Posted by , from Manilla on 5 Dec. 2015

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4 out of 5

I was happy with the staff and the quality of Traders Hotel. I felt safe even though I was traveling alone.

Pros: Close restaurants, Free Internet, Quiet, very posh and clean
Cons: its about a 20 minute taxi ride from the airport.
I arrived in Manila on June 3, 2011 after 10:00 PM. My connecting flight was not until late morning the following day. I booked with Traders Hotel because I believed they would take care of me since I was traveling alone and had never been to Manila before. Considering price quality and safety, I chose the right hotel. Eating at the hotel is very expensive so I recommend McDonalds just across the highway. Its a farther hike than it looks so you might want to take a taxi. When I arrived at the hotel they upgraded my room which was a surprise. It was so nice that I wished I had my wife with me.

Posted by , from Oroquieta city, Philippines on 17 Nov. 2011

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About the Hotel Jen Manila by Shangri-La

Location 3001 Roxas Boulevard, Pasay, Manila 1305

Property Features

Hotel Jen Manila by Shangri-La offers its guests an outdoor pool, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Jen Manila by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Free valet parking is available. This 4-star Pasay hotel is smoke free.

  • 308 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking , Free parking nearby

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (7.9 km / 4.9 mi)
  • Train station: Manila Vito Cruz Station (2.6 km / 1.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Hotel Jen Manila by Shangri-La offers 308 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Latitude - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Kitsho - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Coffee.com - This café serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1535.63 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Jen Manila by Shangri-La

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 750 for adults and PHP 375 for children (approximately)
  • Airport shuttle fee: PHP 979.00 per vehicle (one-way)
  • Rollaway bed fee: PHP 1535.63 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders Manila
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You should know

  • Hotel Jen Manila by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.ca/Manila-Hotels-Hotel-Jen-Manila-by-Shangri-La.h15837-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.