6/10 Okay
Todd
21 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine. The maintenance needs to be better. The staff was amazing
The room door {room 301)
The latch did not work properly and the door would not come as expected. The door did not close all the way when I left and came back. Thankfully no one entered. They had maintenance check the door and they messed with the latch and said the locks are being replaced next year and I needed to push on the latch a few times to get it to close properly. I was visiting with family and came back to find my room door was propped open again after the staff straightened up.
The check in system
I checked in and everything was fine. That night I was working at the desk and someone opened the door and entered the room. I called down to the desk and they said there was an error and the system put my name in another room and not the one I was assigned. I thought everything was fine and when I came back from getting some food I found that my key did not work. I then had to go down to the desk to get the key assigned to my room again.
The next day I was visiting family I came back and my key did not work again. I went down to the desk and they had only set it for the next day and I still had on more night on my reservation.
Several things made my trip challenging and the staff did their best to correct the issues. I was told management would reach out to discuss what had happened and that has not happened yet.
Todd
Stayed 3 nights in Jan 2024