2/10 Terrible
Danielle
Aug 22, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We used to love this hotel. This stay we found dirty men's underwear under the side of the bed that was not ours. We told the front desk about it and while they agreed it was gross, they said they could do nothing about it since we booked through Expedia. They didn't give us a partial refund, a voucher, nothing. Said they would tell their cleaning staff. Expedia doesn't clean their rooms and something should be able to be done about this. The rooms are becoming dated with minimal upkeep, there was mold starting to grow in the corner of the shower ceiling as well as by the door of the bathroom as there is no door to fully close the shower. The carpet was torn in spots and filthy looking, the paint was chipping. The AC unit kept shutting off throughout the night even though it wouldn't hit the set temperature. The hot tub had a ring of brown around the edge and brown scum floating in the bubbles. We were planning on booking to stay here again on our way home but won't be anymore. Such a shame, a beautiful location but not without basic cleanliness and desire to resolve issues with guests.
Danielle
Stayed 1 night in Aug 2025