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Four Points by Sheraton Medan

4.0 star property
4-star spa hotel perfect for exploring Medan

Choose dates to view prices

Four Points by Sheraton Medan

Photo gallery for Four Points by Sheraton Medan

Outdoor pool
Exterior
Minibar, in-room safe, soundproofing, cribs/infant beds
Business Room | Bar (on property)
Minibar, in-room safe, soundproofing, cribs/infant beds

Overview of Four Points by Sheraton Medan

Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
  • Popular LocationSun Plaza6 min drive
  • Popular LocationUniversity of North Sumatera6 min drive
  • Popular LocationMedan Mall6 min drive
  • AirportMedan (KNO-Kuala Namu Intl.)59 min drive

Room options

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cribs/infant beds

Suite, 1 Bedroom

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Junior Suite, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 2 Single Beds, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Business Room, 2 Single Beds, Smoking

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Room, 1 King Bed, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Business Room, 1 King Bed, Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Deluxe Room, 2 Single Beds, Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Deluxe Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior detail
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Pool
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4.1 out of 5, Very good, (212)
The price is CA $76
per night
CA $85 total
includes taxes & fees
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About the area

Medan

Central Medan getaway .You'll find Plaza Medan Fair and Sri Mariamman Temple within 2 miles (3 km) of this hotel. Rahmat International Wildlife Museum & Gallery and Sun Plaza are also within 3 miles (5 km).

What's nearby

  • Grand City Hall - 4 min drive
  • Sun Plaza - 6 min drive
  • University of North Sumatera - 6 min drive
  • Medan Mall - 6 min drive
  • Great Mosque of Medan - 7 min drive

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • Kopikuni - 9 min walk
  • Kerang Rebus Sumber Rejeki - 3 min walk
  • Ayam Penyet Joko Solo - 5 min walk
  • Fountain - 7 min walk
  • Ayam Penyet Bu Mai - 2 min walk

About this property

Four Points by Sheraton Medan

4-star spa hotel perfect for exploring Medan
Four Points by Sheraton Medan offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A children's pool, spa services, and barbecue grills are also featured at Four Points by Sheraton Medan. Self parking is free.

This 4-star Medan hotel is smoke free.

  • 220 guestrooms or units
  • Meeting rooms
  • Manager's reception (free)
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Medan offers 220 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • Cribs/infant beds (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Children's pool
  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Medan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per stay.
  • Cribs (infant beds) are available for IDR 350000.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Four Points by Sheraton Medan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 106 reviews" "
Rating 8 - Good. 53 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 6 out of 106 reviews" "
Rating 2 - Terrible. 4 out of 106 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Santo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love you
This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

10/10 Excellent

Tati

Travelled with group
Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

4/10 Poor

Bernard

Business traveller
Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel wz family friendly.
Very good for family stay
Stayed 4 nights in May 2022

10/10 Excellent

Mohd Rahman Bin

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10 Terrible

HENDRY

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019