The week-long stay was a gift for a loved one with special very-tall-XXL considerations, and it couldnât have been more perfect. From start to finish, the staff made sure my nephew was completely comfortableâgoing out of their way to accommodate him and guide him through the cityâs attractions, making the whole visit easy and enjoyable.
This is an incredible property -- the owners, the staff, the breakfasts, the suite -- a rich, comfortable experience -- like coming home each day. The attention to detail -- the stay -- upon arrival to departure -- cannot be fully described -- it must be experienced first hand. We will be back!!
The entire staff were friendly and amazing, they go above and beyond. They were very helpful with making recommendations and booking private tours all over YucatĂĄn. We had the staff arrangement a few tours for us and the tour guide (Raul and Alfonzo) were very professional, friendly and shared a lot of information about the Mayan History and the Culture of Merida YucatĂĄn. Our tour guided provided cold water and bug spray as well. Since our tour starts early in the morning, the staff made us breakfast to go that are very delicious with fruits and snacks along with towels for the Cenotes. The Boutique was very cleaned and well kept with great breakfast that are freshly made, served and explained along with freshly cut fruits and salsas. Big shout out to Elly (sorry misspelled your name), Melissa and the whole staff for our incredible time and experience in Merida. We highly recommended the Diplomat Boutique and will return to Merida, YucatĂĄn soon.
It was one of the best stay in our travels - âa home away from homeâ. The room, location, gourmet breakfast is outstanding but what truly sets this place apart is the warmth of the hosts. Sara and Neil are so friendly, kind and knowledgeable.
I wouldnât even consider staying at a different place next time I am in Merida.
Our stay was generally exceptional as the staff and owners were among the kindest people we have ever encountered. The overall atmosphere of the property was phenomenal- the gift shop was a neat touch. The complimentary breakfast was outstanding and the staff makes excellent lower sugar margaritas and mojitos. They were all very kind.
Our biggest issue was bed comfort. Perhaps it may be time to update box springs or mattresses. Never have we woke up hurting every morning at a higher end property. We asked for an extra mattress topper, however, none was made available. Luckily, they offered a couples massage on site- which was much needed. We would stay here again, but perhaps we will look for a property with more comfortable beds and compare the overall experience.
If you are heading to Merida- this place is such a wealth of comfort, style and amazing people. The owners, sara and Neil have so much knowledge of the region and the local sights- it'a impossible to truly articulate what a special place this is from their hospitality to the environment, the beautiful design, the delicious food and the overall safety. Truly cannot say enough!