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4.7 out of 5

"The hotel is on a great location., clean and the staff is very friendly. The only problem is., the way the hotel is made., if you are on the lower or ... " More

By a verified traveller on Tue 02 Feb 2021

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Hotel Description

4.5-star luxury hotel near Teatro Metropólitan

Heart of Mexico City

With a stay at this Reforma hotel, you'll be within half a mile (1 km) of Teatro Metropólitan and 2 miles (3 km) of Palacio de Bellas Artes. Reforma 222 and Zocalo are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 4 restaurants, and 3 spa tubs are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the indoor pool, bar/lounge, and coffee shop.

Flat-screen TVs

The 505 soundproofed guestrooms offer 24-hour room service and minibars. Flat-screen TVs come with cable channels, and other amenities include rainfall showerheads and hair dryers.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$104* Per night/room 3 Jul. - 4 Jul.

Suite City View Premium Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room (Superior)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite (Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló México Reforma ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Barceló México Reforma

Everyone (11) Couples (1)
4 out of 5
Great location and staff very friendly and helpful. Great gym

Posted by on 14 Dec. 2020

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Comment from Hotel Management

14 Dec. 2020 by LPOM

Dear Guest, We thank you for choosing Barceló México Reforma and for shearing your wonderful comments. We pleased that you had a fantastic stay with us. It is wonderful to hear that you appreciated all the facilities of the hotel. Looking forward to welcoming you back at our address very soon! Paulina Otero Quality Manager

5 out of 5
The hotel is on a great location., clean and the staff is very friendly. The only problem is., the way the hotel is made., if you are on the lower or upper floor you will here all the noise from the lobby.

Posted by , from New York on 2 Feb. 2021

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Comment from Hotel Management

2 Feb. 2021 by AA

Dear guest, We appreciate you sharing your experience at Barceló México Reforma. We hope to continue counting on your preference and to welcome you again on a future visit to Mexico City. Receive a warm greeting.

5 out of 5

Posted by on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by LPO

Estimado Huésped, Agradecemos su valoración. Es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Ena Navarro Calidad y Servicio

5 out of 5

Posted by on 21 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by LPO

Estimado Huésped, Agradecemos su valoración. Es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Ena Navarro Calidad y Servicio

5 out of 5
My family and I stayed on the premium level and everything was amazing!!

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by LPO

Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

5 out of 5

Posted by on 2 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by LPO

Estimado Huésped, Agradecemos su valoración. Es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Ena Navarro Calidad y Servicio

4 out of 5

Posted by on 20 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by LPOM

Estimado Huesped, Agradecemos sus valiosos comentarios y nos es maravilloso saber que usted tuvo una experiencia más que placentera en Barceló México Reforma y que haya podido disfrutar de todas las áreas del hotel que han sido renovadas en profundidad para ofrecerles una experiencia única pero sobre todo me alegra saber que nuestro personal le brindo un servicio excepcional. Esperamos volver a recibirle en una próxima ocasión en esta, su casa, reciba un afectuoso saludo. Paulina Otero Gerente de Calidad

5 out of 5
This hotel is in a great and safe location. The staff is friendly and helpful. The rooms are elegant, clean, and comfortable. I’d definitely stay here again.

Posted by on 13 Apr. 2019

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Comment from Hotel Management

13 Apr. 2019 by LPO

Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

5 out of 5

Posted by on 4 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by LPO

Estimado Huésped, Agradecemos su valoración. Es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Ena Navarro Calidad y Servicio

4 out of 5
I liked the location. It was close to many of the city sights. I felt the coincierge, although, helpful weren't real knowledgeable regarding places to see (especially for a first time visitor. In the past, (at other hotels) the staff was able to provide some ideas and direction. Outside of this , I would repeat my stay at this hotel.

Posted by on 13 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by LPO

Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

Property Features

Barceló México Reforma offers its guests a full-service spa, 3 spa tubs, an indoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 6308 square feet (586 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the luxury Barceló México Reforma. Parking is available for a fee. A complete renovation of Barceló México Reforma was completed in November 2015. This 4.5-star Mexico City hotel is smoke free.

  • 1 building
  • 505 guestrooms or units
  • 20 levels
  • 4 dining venues
  • 6308 sq ft of conference space
  • 586 sq m of conference space
  • Built in 1995
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Benito Juarez International Airport (MEX) (11.5 km / 7.1 mi)
  • Train station: Mexico City Buenavista Station (2.1 km / 1.3 mi)
  • Metro station: Hidalgo Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

Barceló México Reforma offers 505 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to noon.

La Fontana - This family restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Garibaldi Taquería - This family restaurant specializes in Mexican cuisine. Open daily.

Sonora Grill - This theme restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open select days.

Starbucks - Onsite coffee shop. Open daily.

Daikoku - This restaurant specializes in Japanese cuisine. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 spa tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers health screenings for COVID-19 onsite for a surcharge

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló México Reforma

Policies

Children are allowed in the pool 10 AM-2 PM and 4-6 PM, and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 11 for adults and USD 11 for children (approximately)
  • Valet parking fee: USD 7 per night
  • Extended parking fee: USD 7 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barceló México Reforma Hotel
  • Barceló México Reforma Mexico City
  • Barceló México Reforma Hotel Mexico City
  • Krystal Grand Reforma Uno
  • Barceló México Reforma Hotel Mexico City

You should know

  • Pool access available from 6 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.