56.0% Based on 1454 reviews TripAdvisor Traveller Rating 3.5 out of 5

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Hotel Description

Family-friendly 4-star hotel near Parque Zoologico de Chapultepec

City center retreat

Within a 15-minute walk of this Reforma hotel, you'll find Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Parque Zoologico de Chapultepec and Castillo de Chapultepec are also within 2 miles (3 km).

Multiple dining options

This traditional hotel includes 7 restaurants, an outdoor pool, and a 24-hour fitness center. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

Free WiFi, plasma TVs

The 712 guestrooms have plasma TVs with cable channels and offer free WiFi and 24-hour room service. Minibars, rainfall showerheads, and hair dryers are also available.

Deluxe Room, 2 Double Beds (No Fumar)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$130 per night

Camino Real King Club No Fumar

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite King - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Chapultepec - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Fiesta - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

56.0% of guests recommend out of 1454 reviews

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Property Features

Camino Real Polanco Mexico offers its guests an outdoor pool and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. There are 22 meeting rooms available. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Camino Real Polanco Mexico. For a fee, parking is available. This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 712 guestrooms or units
  • 5 levels
  • 7 dining venues
  • 2 coffee shops
  • Built in 1968
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Mexico City, Distrito Federal (MEX-Mexico City Intl.) (15.5 km / 9.6 mi)
  • Train station: Mexico City Buenavista Station (4.8 km / 3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Camino Real Polanco Mexico offers 712 air-conditioned accommodations with minibars and safes. 50-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Movies for purchase
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

La Huerta - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.

Token - Onsite coffee shop. Open select days.

Bistro - This bistro specializes in Mediterranean cuisine. Open daily.

Café Tamayo - Onsite coffee shop. Open daily.

China Grill - This fine-dining restaurant specializes in Asian cuisine. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets and service animals are not allowed at Camino Real Polanco Mexico

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 366 for adults and MXN 350 for children (approximately)
  • Valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.