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Hotel Description

Family-friendly 4-star hotel near Parque Zoologico de Chapultepec

City center stay

Within a 15-minute walk of this Reforma hotel, you'll find Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Castillo de Chapultepec and Parque Zoologico de Chapultepec are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 6 restaurants, an outdoor pool, and a 24-hour fitness center. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like free self parking and WiFi in public areas.

Free WiFi, plasma TVs

In addition to plasma TVs with cable channels, the 712 guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and hair dryers.

Deluxe King No Fumar

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$111* Per night/room 1 Jan. - 2 Jan.

Camino Real King Club No Fumar

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite King - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Chapultepec - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Fiesta - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Camino Real Polanco Mexico ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Camino Real Polanco Mexico

Everyone (3) Family (2)
4 out of 5
Good value for the money. Crews were running improvements which are welcome.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Stefano Kirnbauer

Dear Guest, I am very happy to read that you enjoyed your stay and truly appreciate your feedback. If your travels bring you back to Mexico City, I hope you’ll give us another opportunity to serve you. Kind regards. Stefano Kirnbauer General Manager Camino Real Mexico City

5 out of 5
The artwork and architecture are stunning. Great quiet location. The bath amenities were a nice upscale touch.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Jorge Ortiz

Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. At your service any time!

5 out of 5
Absolutely wonderful Been there many times and it’s great every time

Posted by , from Wisconsin on 10 Dec. 2018

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Comment from Hotel Management

10 Dec. 2018 by Thank you

Dear guest, Thank you so much for your preference, visit and comments. Welcome back soon!

5 out of 5
Nice location, Great rions, Good service. I enjoyed my stay and definitely will go back.

Posted by on 2 Oct. 2018

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Comment from Hotel Management

2 Oct. 2018 by Thank you

Dear guet, Thank you so much for your preference, evaluation and comments. Welcome back soon! Regards

Property Features

Camino Real Polanco Mexico offers its guests an outdoor pool and a 24-hour fitness center. There are 6 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. There are 22 meeting rooms available. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Camino Real Polanco Mexico. Free self parking is available. This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 712 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 coffee shops
  • Built in 1968
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Mexico City Intl. Airport (MEX) (15.5 km / 9.6 mi)
  • Train station: Mexico City Buenavista Station (4.8 km / 3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Camino Real Polanco Mexico offers 712 accommodations with minibars and safes. 50-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Movies for purchase
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

La Huerta - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Token - Onsite coffee shop. Open select days.

Morimoto - Onsite restaurant. Open daily.

Café Tamayo - Onsite coffee shop. Open daily.

Bar Blue Lounge - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Camino Real Polanco Mexico

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 424 for adults and MXN 225 for children (approximately)
  • Covered valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Camino Real Hotel Polanco Mexico
  • Camino Real Polanco Mexico
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Hotel
  • Camino Real Polanco Mexico Mexico City
  • Camino Real Polanco Mexico Hotel Mexico City

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.