For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Historic Center hotel places you steps from Zocalo and a 5-minute walk from Metropolitan Cathedral (Catedral Metropolitana). Palacio de Bellas Artes and Palacio Nacional are also within half a mile (1 km).
Multiple dining options
This smoke-free hotel features 2 restaurants, a bar/lounge, and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and a 24-hour front desk and a terrace are also provided.
Free WiFi, flat-screen TVs
The 60 guestrooms have flat-screen TVs with cable channels and offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and free local calls.
Gran Hotel Ciudad De Mexico ratings based on 10 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Gran Hotel Ciudad De Mexico
Everyone (2)Couples (4)Family (6)
5 out of 5
totally unique and gorgeous hotel. staff was wonderful. great location. a pool would have been nice, but you can't have everything.
Posted by David, from Vancouver on 2 Mar. 2020
Was this review helpful to you?
Comment from Hotel Management
2 Mar. 2020
by Guest Service
Dear David,
Thank you for giving us your opinion about your recent stay. We are so glad that you enjoyed the location and the service from the staff. Due to the fact that we are protected by the INAH (National Institute of Anthropology and History) any modification that we want to make as a swimming pool need to be approved by them, but we will take your comment into account. Hopefully we will have the pleasure to see you again soon.
Best regards,
5 out of 5
We stayed here for 3 nights in March 2019. Being right at the Zocolo was fantastic. We walked the area morning, day and night.
It is walking distance to the Palacio de Bellas Artes, and lots of great restaurants.
Mexico City is such a beautiful city. We hope to return soon, and will definitely stay here again if it is available!
Posted by Mike, from Thunder Bay, Canada on 20 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
21 Oct. 2019
by Guest Service
Dear Mike,
Thank you so much for taking the time to share your feedback. We are thrilled to see that you enjoyed our location which allows you to move to the main tourist attractions in the downtown. We hope to welcome you back again soon!
Kind regards,
5 out of 5
El edificio es bastante elegante, cuidado y el staff muy amable.
Posted by a verified traveller on 10 May 2021
Was this review helpful to you?
Comment from Hotel Management
11 May 2021
by Guest Service
Estimado huésped,
Gracias por su amable comentario. Nos sentimos muy contentos de que las instalaciones así como el servicio hayan estado a la altura de sus expectativas.
Estaremos encantados de darles la bienvenida muy pronto.
Cordialmente.
5 out of 5
We love everything, every single corner, service was amazing, the staff is super well trained, super clean and quiet, it was the best hotel experience ever, classy, stylish, food was very tasty and the presentation was on point!!! I will be back! Thank you!!!!
Posted by a verified traveller on 14 Mar. 2021
Was this review helpful to you?
Comment from Hotel Management
15 Mar. 2021
by Guest Service
Dear guest,
Thanks for your kind opinion. We are very happy to read that you really enjoyed our hospitality as well as the cleaning, food and intallations. Our staff will is always trying to help with everything that you may need during your stay.
Hopefully we will have the pleasure to see you again at Gran Hotel Ciudad de México.
Warm regards,
5 out of 5
Posted by a verified traveller on 25 Nov. 2020
Was this review helpful to you?
Comment from Hotel Management
25 Nov. 2020
by Guest Service
Dear guest,
Thanks for being our guest at Gran Hotel Ciudad de México.
We hope to welcome you back in the near future.
Best wishes,
4 out of 5
Warm welcome with glass of sparkling wine, fantastic staff, beautiful architecture, nice room, great location. My issue was not having an extra blanket and that the mattress was too hard for my taste
Posted by Gigi, from Cancun on 10 Oct. 2020
Was this review helpful to you?
Comment from Hotel Management
10 Oct. 2020
by Guest Service
Dear Gigi,
Thanks for sending your feedback. We are glad to know that you enjoyed the location, the view and the welcome amenities. Due to our hygiene measures, we have removed the blankets from the closet in case you need more just dial 0 and we will send more to your room. Regarding the mattress, we are going to verify the condition of it.
It would be a pleasure to welcome you back in the near future.
Best regards
5 out of 5
Excellent service, room was very nice. Staff was very helpful
Posted by Ed, from PA on 7 Mar. 2020
Was this review helpful to you?
Comment from Hotel Management
7 Mar. 2020
by Guest Service
Dear Ed,
Thanks for taking the time to share your comments. We are so glad that you enjoyed your stay and recognized the service from the staff. It would be a pleasure to see you again so soon.
Best wishes,
5 out of 5
Posted by a verified traveller on 16 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
18 Oct. 2019
by Guest Service
Estimado huésped,
Gracias por contar con una grata experiencia con nosotros. Nos agradará recibirlo en su próximo viaje.
Saludos,
4 out of 5
Excellent location, beautiful building, big, spacious rooms. Great view from the terrace restaurant/bar.
My only complaint was that I booked a taxi service through the hotel to pick us up at the airport (I was traveling with an 85 year old) and never been to Mexico City. The concierge arranged for pick up. That was fine, but they charged us $49 dollars for a one way trip, when the regular fair to and from the airport is the most $15. I don't mind to pay a little more for a driver to wait for me, but not to pay more than 3 times the usual fair. I used Uber after that and had no issues. But I wouldn't have the hotel call a taxi. Every time they did for other guests friends of mine, the taxi was always 3 or 4 times higher than Uber.
Posted by a verified traveller on 23 May 2019
Was this review helpful to you?
Comment from Hotel Management
23 May 2019
by Guest Service
Dear guest,
Thank you very much for your comment about your recent stay at Gran Hotel Ciudad de México. We are sorry for not having overcome your expectations at all. For us, it is important the safety of our guest that is why we offer secure taxis every time and with a transportation that we rely on. Right now, we have the Uber application at the front desk so that you can choose what is the best suitable for you. We will be glad to welcome you again to México City.
Kind regards,
5 out of 5
Absolutely beautiful unique hotel. Impeccable service. Terrific view of zocalo
Posted by a verified traveller on 19 Apr. 2019
Was this review helpful to you?
Comment from Hotel Management
22 Apr. 2019
by Guest Service
Dear guest,
We are so delighted to read your review. It is great to know that you enjoyed your stay where you could appreciate every aspect of Gran Hotel Ciudad de México. We will be honored to see you again on your next trip to this wonderful city.
Warm regards,
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 7804 square feet (725 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Gran Hotel Ciudad De Mexico. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. This 4.5-star Mexico City hotel is smoke free.
1 building
60 guestrooms or units
4 levels
2 dining venues
7804 sq ft of conference space
725 sq m of conference space
Built in 1895
Bar or lounge
Manager's reception (free)
Terrace on the roof
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: Benito Juarez International Airport (MEX) (7.6 km / 4.7 mi)
Train station: Mexico City Buenavista Station (3.6 km / 2.2 mi)
Metro station: Zocalo Station (0.3 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Gran Hotel Ciudad De Mexico offers 60 accommodations with minibars and safes. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
Flat-screen television
Cable channels
Coffee maker
Shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
The hotel hosts a free manager's reception on select days.
Cafe Ciudad de Mexico - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
La Terraza - This restaurant specializes in Mexican cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 2:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 onsite for a surcharge.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Gran Hotel Ciudad De Mexico
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Service animals not allowed
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 10 for adults and USD 10 for children (approximately)
Valet parking fee: USD 13 per day
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
There was an error importing /Mexico-City-Hotels-Gran-Hotel-Ciudad-De-Mexico.h21358-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Mexico-City-Hotels-Gran-Hotel-Ciudad-De-Mexico.h21358-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
