Dear Expedia,
I am writing to express my extreme disappointment with a recent hotel stay that I booked based on your high rating for the property. Unfortunately, the experience was nothing short of unacceptable.
From the moment we arrived, there were numerous deficiencies:
The mattress was lumpy and sagged noticeably on the left side.
The in-room soap and lotion dispensers did not work.
The room key card rarely worked, forcing us to repeatedly visit the front desk to get it rekeyed.
Hot water was virtually nonexistent.
The breakfast was terribleâthe eggs were cold, and the orange juice was essentially colored water.
Because I trusted your rating, I convinced two other couples to stay at this hotel. My friend and I were so dissatisfied that we moved to another hotel, and I immediately called my brother and his wife to advise them to do the same. They were able to cancel in time, but the other couple stayed and had the same poor experience.
We left the hotel Wednesday morning. After reporting these issues, the only compensation I received was a $50 credit, which barely offsets the cost of moving to another hotel for the remainder of our stay. Your rating system is misleading, and it caused significant inconvenience and additional expense.
I strongly urge you to reevaluate how properties are rated and consider a more appropriate resolution for this experience. Shame on you for publishing ratings that do not reflect reality.
Sincerely,
Martha Sylvia Vasquez