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"Excellent experience. Concierge very Helpful and nice!! People in reception not so nice. Tried to make us get another room with a higer price, even
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By a verified traveller on Tue 14 Feb 2017
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Hotel Description
Family-friendly 5-star hotel near Paseo de la Reforma
In shopping district
Within a 10-minute walk of this Polanco hotel, you'll find Chapultepec Park and Avenida Presidente Masaryk. Also, Auditorio Nacional is within half a mile (1 km) and Museo Nacional de Antropologia is within 2 miles (3 km).
Onsite dining, 3 outdoor tennis courts
This hotel features 3 restaurants, 3 outdoor tennis courts, and an indoor pool. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the 24-hour fitness center and perks like free WiFi.
Free Internet, comfy beds
Boasting comforts like Select Comfort beds and Egyptian cotton sheets, the 755 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.
Hyatt Regency Mexico City ratings based on 14 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hyatt Regency Mexico City
Everyone (8)
5 out of 5
Posted by a verified traveller on 3 Sep. 2019
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5 out of 5
Posted by a verified traveller on 7 Aug. 2019
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5 out of 5
Posted by a verified traveller on 3 Jun. 2019
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5 out of 5
Posted by a verified traveller on 26 Sep. 2018
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5 out of 5
Hotel room was clean and spacious. Bathroom was quite large and shower head was awesome. However, lighting was horrible and the pillows were paper thin. If we wanted different pillows or I wanted a better lighted mirror to do my makeup we had to pay.
Posted by V&D, from Los Angeles, CA on 22 Jul. 2018
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5 out of 5
GREAT HOTEL
Pros:location, and ambiance comfort in rooms although a little run down
Cons:run down rooms
Location:lots to do, restaurants, bars, museums, parks
Excellent experience. Concierge very Helpful and nice!! People in reception not so nice. Tried to make us get another room with a higer price, even though ours was paid already. Told us there were no rooms in a higer floor unless we paid. However a couple that was travelling with us and did their check in 3 minutes later got a much higher floor.
Posted by ANISA, from GUATEMALA on 14 Feb. 2017
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5 out of 5
Exceptional hotel with amazingly friendly staff
Pros:No flaws
We loved everything about our visit - will definitely come back. Highly recommended, great neighborhood, restaurants, exceptionally friendly people.
We loved everything about our visit - will definitely come back. Highly recommended, great neighborhood, restaurants, exceptionally friendly people.
Posted by Olga, from Illinois on 11 Jan. 2017
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4 out of 5
The worst service
Pros:the facilities and the location is perfect. This was my first time at the hotel but will be the last.
Cons:the staff service and food is very very bad
Location:the location is perfect, is not a hotel to enjoy but to sleep only.
the food was not good, and every time I ordered room service the charge was different which I never quite understood why and when I asked if the tip was included ( this happened twice) the waiter implied it wasn't so when I checked of course it was included. The staff service was terrible, not kind, if I ask for something I had to remind them or they never did bring what I ordered.
Posted by Alice, from Miami on 30 Nov. 2015
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5 out of 5
Is so nice
Pros:Free breakfast, Close restaurants, Quiet
Cons:No free Internet
The Food is excelent, the ubication is more tahn great!
Posted by Vanillaqueen1, from San Antonio TEXAS on 5 Apr. 2012
I recently stayed at Nikko Mexico City and I had an incredible experience. The rooms are so comfortable and they have everything you can ever need during your stay. The bathrooms have a very good size, are extremely clean (including the bathtub) and best of all they provide you with Bvlgary amenities. I cannot talk enough about how comfortable the bed was, it was great to come back to the hotel after a long day in the city to that wonderful bed. I also loved the decoration at the lobby, they have art from one of my favorite Mexican artist (Sergio Bustamante). And well you cannnot beat its location, since Polanco is one of the best neighborhoods in the City.
The breakfast buffet is awesome, they have a lot of dishes you can choose from including traditional cuisine. I only regret not staying at a Nikko category which would have given me free Internet (which gets expensive if you have to use it every day) and access to their executive lounge, where I could have had a free daily american breakfast + drinks during the evening.
The service throughout the hotel is also professional and error free.
I would definitely stay at Nikko again.
Posted by LizB1, from Dallas, TX, USA on 8 Feb. 2012
As a guest of Hyatt Regency Mexico City, you'll find an indoor pool, outdoor tennis courts, a sauna, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. Business amenities include a business center and limo/town car service. Public spaces have free WiFi and wired Internet. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Hyatt Regency Mexico City. For a fee, parking is available. This 5-star Mexico City hotel is smoke free.
1 building
755 guestrooms or units
38 levels
3 dining venues
Built in 1987
Coffee shop
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Outdoor tennis courts - 3
Laundry facilities
In-room childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: Mexico City, Distrito Federal (MEX-Mexico City Intl.) (18.1 km / 11.3 mi)
Train station: Mexico City Buenavista Station (7.6 km / 4.7 mi)
Metro station: Polanco Station (0.9 km / 0.6 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Hyatt Regency Mexico City offers 755 air-conditioned accommodations with minibars and video-game consoles. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Select Comfort beds
Minibar
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Pillow options
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Gaming console
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
RULFO - This restaurant specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
YOSHIMI - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
TEPPAN GRILL - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
AMADO - Onsite coffee shop.
24-hour room service is available.
Spa Services
Swedish massage
Body treatments
Body scrubs
Facial treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by 1 PM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets: USD 35 per pet, per night
Maximum 2 per room (weight limit: 44 lbs)
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 30 per person (approximately)
Valet parking fee: USD 7.3 per day
Pet fee: USD 35 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
