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W Mexico City

5.0 star property
5-star luxury hotel near Paseo de la Reforma

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Photo gallery for W Mexico City

Penthouse, 1 King Bed, Balcony, City View | Living room
Penthouse, 1 King Bed, Balcony, City View | Living room
Penthouse, 1 King Bed, Balcony, City View
Exterior
Penthouse, 1 King Bed, Balcony, City View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Campos Eliseos 252, Chapultepec, Mexico City, 11560
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Auditorio Nacional
    ‪3 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(36 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room, 1 King Bed, City View

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premier Suite, 1 Bedroom, City View, Corner

Premier Suite, 1 Bedroom, City View, Corner

Premier Suite, 1 Bedroom, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner (urban)

Suite, 1 Bedroom, City View, Corner (urban)

Suite, 1 Bedroom, City View, Corner (urban)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed with Sofa bed, Balcony, City View

Penthouse, 1 King Bed with Sofa bed, Balcony, City View

Penthouse, 1 King Bed with Sofa bed, Balcony, City View

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Balcony, City View

Penthouse, 1 King Bed, Balcony, City View

Penthouse, 1 King Bed, Balcony, City View

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful King Room

Premium bedding, pillowtop beds, minibar, in-room safe

Wonderful King Room

  • Sleeps 3

View all photos for Wonderful Two Queen Room

Premium bedding, pillowtop beds, minibar, in-room safe

Wonderful Two Queen Room

  • Sleeps 3

View all photos for Spectacular Two Queen Room

Premium bedding, pillowtop beds, minibar, in-room safe

Spectacular Two Queen Room

  • Sleeps 3

View all photos for Spectacular King Room

Premium bedding, pillowtop beds, minibar, in-room safe

Spectacular King Room

  • Sleeps 3

View all photos for Fabulous King Room

Premium bedding, pillowtop beds, minibar, in-room safe

Fabulous King Room

  • Sleeps 2

View all photos for Fabulous Two Queen Room

Premium bedding, pillowtop beds, minibar, in-room safe

Fabulous Two Queen Room

  • Sleeps 3

View all photos for Cool Corner Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Cool Corner Suite

  • Sleeps 3

View all photos for Fantastic Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Fantastic Suite

  • Sleeps 3

View all photos for Extreme WOW Suite

Lobby

Extreme WOW Suite

  • Sleeps 3

View all photos for Marvelous, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Marvelous, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

  • Sleeps 3

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About the area

Mexico City

Polanco stay.At this Polanco hotel, you'll be well placed to visit Paseo de la Reforma and Avenida Presidente Masaryk, both within a 5-minute walk. Also, Auditorio Nacional is within half a mile (1 km) and Angel of Independence Monument is within 3 miles (5 km).

What's nearby

  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Lincoln Park - 3 min walk - 0.3 km
  • Auditorio Nacional - 3 min walk - 0.3 km
  • Paseo de la Reforma - 3 min walk - 0.3 km
  • Chapultepec Park - 7 min walk - 0.6 km

Getting around

  • Mexico City Buenavista Station - 8 min drive
  • Auditorio Station - 8 min walk
  • Benito Juarez International Airport (MEX) - 29 min drive

Restaurants

  • ‪Cantina La No. 20 - ‬2 min walk
  • ‪Living Room Bar - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Bajío - ‬2 min walk
  • ‪The Palm - ‬2 min walk

About this property

W Mexico City

5-star luxury hotel near Paseo de la Reforma
W Mexico City offers its guests a full-service spa, a health club, and a hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 9 meeting rooms. A sauna, a terrace, and multilingual staff are also featured at the luxury W Mexico City. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Mexico City hotel.

  • 1 building
  • 237 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2003
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
W Mexico City offers 237 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.

Bathrooms include bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 640 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 30-inch TV with cable/satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 640 for adults and MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus MXN 1350 one-time cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 675 out of 1002 reviews
Rating 8 - Good. 162 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 38 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Forrest

Stayed 2 nights in Nov 2025

10/10 Excellent

nigel

Liked: Cleanliness, amenities, property conditions & facilities
Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

nigel

Liked: Cleanliness, amenities, property conditions & facilities
Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.
Stayed 1 night in Nov 2025

4/10 Poor

Jay

Me
Stayed 3 nights in Oct 2025

10/10 Excellent

Meera

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
clean rooms, friendly staff, safe location
Stayed 3 nights in Oct 2025

8/10 Good

Elliot Sanford, DANA POINT

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polanco is a nice alternative to Condessa. Hotel is located in the quiet heart of Polanco...very walkable for food and coffee. Lobby is well appointed but room decor is on the border between eurochic and vulgar. The art and green light around the bed come to mind on that latter end of the continuum. Room was large. Shower was wonferful. Bed and linens was very comfortable . Toiletries were high end. Room was clean but had to ask for daily cleaning two days when we returned in late afternoon and the room still hadn't been cleaned. Service kind. All were patient with our Spanish. Would stay there again but also want to explore other CDMX hotels.
Stayed 3 nights in Oct 2025

2/10 Terrible

Hubert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beware travelers, it is not a 5-star hotel. Rooms are poorly maintained (dented and scratched furniture) and the common areas are worn out. Not worth the asked price at all. Very disappointed.
Stayed 3 nights in Oct 2025

10/10 Excellent

Allan, Any city

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Shamli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location with easy access to fabulous restaurants and nearby park and attractions. The hotel room was quite spacious for a girls trip. The hotel staff was attentive and pleasurable. They ensured we were supported during our stay. Nice hotel and safe area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, amenities
Todo bien gracias
Stayed 3 nights in Sep 2025

8/10 Good

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
I asked the staff about m
Stayed 3 nights in Sep 2025

8/10 Good

Diakhoumba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle, Layton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean property. Awesome neighborhood with lots to do and see.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, excellent location, excellent service, excellent restaurants!
Stayed 3 nights in Aug 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Kanti

Stayed 3 nights in Aug 2025

10/10 Excellent

DAYSI

Liked: Cleanliness, staff & service, property conditions & facilities
Love environment around
Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to go to Polanco, Lomas and the turibus stops a block away
Stayed 2 nights in Aug 2025

10/10 Excellent

Augusto

Stayed 2 nights in Aug 2025

10/10 Excellent

James

Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Stayed 4 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property is nice and clean. The staff are amazing at making you feel welcome and they’re very attentive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jul 2025

10/10 Excellent

Raymond, Miami

Stayed 2 nights in Aug 2025