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"The Hilton Rose Hall is such an amazing, fun, & relaxing place! The people are really what make your stay here such a great, stress-free experience. F
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4.5-star beachfront property near Rose Hall Great House
Beachfront retreat
You'll find Rose Hall Great House and Montego Bay Convention Centre within a 15-minute walk of this Montego Bay property. Cinnamon Hill Golf Course and White Witch of Rose Hall Golf Course are also within half a mile (1 km).
All-inclusive
This all-inclusive property features a private beach, a golf course, and free water park access. Relax with beach cabanas, sun loungers, and beach umbrellas. Bring the family and enjoy the lazy river, free kid's club, and waterslide.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 495 guestrooms also offer free WiFi and furnished balconies. LCD TVs come with satellite channels, and other amenities include memory foam beds and sitting areas.
Hilton Rose Hall Resort and Spa – All Inclusive ratings based on 160 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Rose Hall Resort and Spa – All Inclusive
Everyone (48)Couples (5)Family (13)
4 out of 5
Posted by a verified traveller on 23 Jul. 2019
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Comment from Hotel Management
27 Jul. 2019
by Hilton Rosehall
Thank you for choosing our resort as your vacation destination again this time around.......your patronage is truly appreciated.
We note your concerns and thank you for bringing the issues to our attention. We offer our sincere apologies for any inconvenience caused you as a result of the matters brought to us.
It was again our privilege to host you, and we hope to be given another opportunity to serve you again in the future.
Thank you for choosing our resort and for sharing your feedback. It was again a privilege to host you, and we look forward to the pleasure of welcoming you back to our resort
5 out of 5
The Hilton Rose Hall is such an amazing, fun, & relaxing place! The people are really what make your stay here such a great, stress-free experience. From the first moment you arrive the help at the entrance of the hotel is great. Jermaine greeted us with a friendly welcome and was so excited to have us. Ingrid at the front desk, as well as the rest of the staff in the lobby, were so welcoming and accommodating. Kerriann from room service was a pleasure & Sophia in the gift shop was kind & helpful. For lunch our favorite places were Mangoes and Moonstone Pizza. Aston at Mangoes is so helpful and will get you whatever you need! Rosetta and Portia at Moonstone served the BEST pizza, including delicious gluten free pizza! Rosetta was extremely helpful and an absolute sweetheart. For dinner our favorite restaurants were Luna Di Mare and Three Palms. Michael at Luna is very helpful & kind. He will make your dining experience wonderful! Colin, the waiter at Luna, was lovely. He will serve you anything you ask for & will get you anything you could possibly want. At Three Palms, Smiley is the BEST, along with his assistant Cornwald. They are great together & will definitely make you smile! Arlene, the cocktail waitress at Three Palms, is also a sweetheart! Denny from Annie's BBQ is lovely & very helpful. The gluten free options throughout the entire resort were delicious. They had plenty of gluten free options including pizza and pasta. They will also make you whatever you ask for!!
Posted by francesca06 on 26 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by Hilton Rosehall
Thank you for your feedback on your stay here at The Hilton Rose Hall Resort & Spa. We are happy that we were able to create an amazing memory for you. The all-inclusive offerings on property such as the entertainment, food and accommodations are all crafted to have our guests enjoy the vibrant and happy atmosphere of Jamaica.
We are looking forward to another opportunity to host you here once again in the near future.
2 out of 5
The staff are extremely friendly and helpful that was a big highlight and a huge positive note on this trip. what was upsetting was the check in. what we had booked did not apparently exist in the hotel but instead of trying to help us it was a blame game with travelocity. The hotel would only provide a cot in a very small room and waive the $25 fee, I had to contact travelocity and they were able to help and provide assistants unlike the manager Jason who could not even clearly speak to us and just said it was travelocity’s fault . Food could be better in the buffet.
Posted by Pat on 4 Feb. 2020
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Comment from Hotel Management
4 Feb. 2020
by Hilton Rosehall
Thank you for your recent visit to Hilton Rose Hall Resort & Spa, and for taking the time to provide us with your candid feedback of your vacation experience.
We are happy to know that you enjoyed the food and beverage and general facilities, and while disheartened to learn of the unmet expectations in the other aspects of your stay, appreciate the insight which you have provided. Rest assured, that we will analyze each and every point of your review to explore opportunities for improvement.
I trust that you will consider giving us another opportunity in the future, and hope to provide a more enjoyable experience next time around.
1 out of 5
Pictures on website had to be taken twenty years ago. This property is old, and in desperate need of a total remodel. The rooms are smelly and dirty. The entire property needs help. The wait staff is great and the grounds are well maintained. However, the front desk staff is not well trained and it took 2 hours to check in. The hotel gave away our room with two queens beds and then told me I wasn’t promised that accommodation even though I had the reservation paperwork. Food was average, nothing special. They tell you that men must wear pants to restaurants, total joke!!! I never saw more undressed people in all my travels and no one was turned away. Men in shorts, t shirts and flip flops, girls in ripped jeans and tank tops and this was Christmas week.
I can’t believe anyone would give this place four stars. Total disappointment, couldn’t wait to leave.
Posted by Deena, from Hilton Head on 29 Dec. 2019
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Comment from Hotel Management
2 Jan. 2020
by Hilton Rosehall
Thank you for choosing our resort as your vacation destination. Your support is truly appreciated.
We note your concerns and thank you for bringing the issues to our attention. We offer our sincere apologies for any inconvenience caused you as a result of the matters brought to our attention. We will use these comments to take corrective action.
It was again our privilege to host you, and we hope to be given another opportunity to serve you again in the future.
4 out of 5
it was a really nice place easy to get to and had good food. staff was very nice
Posted by a verified traveller on 16 Nov. 2019
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Comment from Hotel Management
18 Nov. 2019
by Hilton Rosehall
Thanks for such a superb review! We are happy that you chose the Hilton Rose Hall Resort & Spa and that you enjoyed your experience enough to share it with us.
We do hope that you will give us the pleasure of hosting you again soon.
5 out of 5
Posted by a verified traveller on 10 Nov. 2019
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Comment from Hotel Management
11 Nov. 2019
by Hilton Rosehall
The Hilton Rose Hall Resort & Spa's management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff, especially those mentioned by name.
Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience.
We look forward to the pleasure of welcoming you back in the future for another vacation experience.
3 out of 5
The family enjoyed the water park and the pool areas. The staff was very friendly and always wanted to please. The drinks were great and the outdoor dinner parties, jerk shack, mangos, and annies were also fantastic. The buffet dinners at Fresh were also surprisingly very good.
We made reservations and attempted to eat at Luna di Mare and Seaside grill. The food was absolutely terrible at both restaurants to the point where we politely informed the waiter that the food inedible and left after just a few bites of the main course. We had hoped it was just the appetizers that were bad but no such luck. We had reservations at Three Palms but cancelled after our experience at the other two and did not want to waste a couple hours of the night.
Over all a great trip, but due to the overall price of the resort and quality of food we will doubtfully return.
Posted by Famtrips, from Wrightsville Beach NC on 23 Sep. 2019
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Comment from Hotel Management
25 Sep. 2019
by Hilton Rosehall
Thank you for choosing our resort as your vacation destination. Your support is truly appreciated.
We note your concerns and thank you for bringing the issues to our attention. We offer our sincere apologies for any inconvenience caused you as a result of the matters brought to our attention. We will use these comments to take corrective action.
It was again our privilege to host you, and we hope to be given another opportunity to serve you again in the future.
5 out of 5
what I like about this hotel is the staff, they are the most friendliest staff ever.They are so kind , pleasant they go out of their way to make their feel very comfortable. The property is very clean and immaculate.
Posted by a verified traveller on 16 Sep. 2019
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Comment from Hotel Management
16 Sep. 2019
by Hilton Rosehall
Thank you for taking the time to review our resort after your recent visit to our property.
We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.
We look forward to seeing you soon.
4 out of 5
Posted by a verified traveller on 17 Aug. 2019
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Comment from Hotel Management
17 Aug. 2019
by Hilton Rosehall
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction and we are delighted to know that you found them amazing and that they went above and beyond to make your stay a memorable one.
Thank you for your kind comments about your experience at our resort. We appreciate your sharing how much you liked the beauty of the property, the room, the friendliness of our team and even mentioned for their exceptional service.
5 out of 5
I loved the food quality and variety, the property is gorgeous, well kept and able to accommodate many people without it feeling overcrowded. The staff are always pleasant and ready to help. Hotel offers different entertainment to keep guests from becoming bored and is true to the Jamaican culture.
My daughter thought the kids club was boring but had fun otherwise.
Posted by Kereen on 2 Aug. 2019
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Comment from Hotel Management
5 Aug. 2019
by Hilton Rosehall
Thank you for taking the time to share this detailed account of your time with us. It brings us delight to know that you had a great time at our resort and you enjoyed everything from our fine restaurants to our beautiful beaches.
We would love for you to visit or resort again, so that you may have more satisfying experiences. We hope to see you in the very near future.
About the Hilton Rose Hall Resort and Spa – All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Pilates classes/lessons included
Sailboats not included
Aerobics classes/lessons included
Tennis rackets not included
Dancing classes/lessons included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
All food and beverages included
Minibar (all beverages included)
Room service during certain hours
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
Theme parties included
Snorkeling included
Property Features
Hilton Rose Hall Resort and Spa – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Hilton Rose Hall Resort and Spa – All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and outdoor tennis courts. Valet parking is free. A complete renovation of Hilton Rose Hall Resort and Spa – All Inclusive was completed in June 2017. Smoking is allowed in designated areas at this 4.5-star Montego Bay property.
495 guestrooms or units
7 levels
2 buildings
6 dining venues
6 bars or lounges
23250 sq ft of conference space
2160 sq m of conference space
Built in 1974
Nightclub
Karaoke
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Childcare (surcharge)
Terrace on the roof
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Convenience store
Garden
Outdoor picnic space
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
On private beach
Free water park access
Number of outdoor pools - 2
Lazy river
Waterslide
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking
Room Amenities
Hilton Rose Hall Resort and Spa – All Inclusive offers 495 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony (furnished)
Sitting area
Memory foam beds
Deep soaking tub
In-room dining (limited hours)
LCD television
Satellite channels
Refrigerator
Coffee maker
Egyptian cotton linens
Down blanket
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Fresh - This buffet restaurant serves breakfast, brunch, lunch, and dinner.
Luna Di Mare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Three Palms Restaurant - This restaurant specializes in Caribbean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Seaside Bar and Grille - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes - This restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Spa Services
Number of treatment rooms 9
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Minimum age to access spa is 12
Massages
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Children 5 and younger stay free when sharing a bed with parents and using existing bedding; the number of children who stay free is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.
For more details, please contact the property using the information on the booking confirmation.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free, per registered adult, when using existing bedding.
Rollaway/extra beds are available for USD 26.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Debit cards
Number of children who can stay free - 2
Gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 28 per person (roundtrip)
Rollaway bed fee: USD 26.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
You should know
Hilton Rose Hall Resort and Spa – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
