For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The food was just ok. The evening dinner options were better, but daytime meals were not that good. The drinks were pretty tasteless and only worked i
...
"
More
4.5-star beachfront property near Half Moon Golf Course
Beachside getaway
You'll find Half Moon Golf Course and Montego Bay Convention Centre within 2 miles (3 km) of this Montego Bay property. Three Palms Ocean Course and White Witch of Rose Hall Golf Course are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 7 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 217 guestrooms also offer free WiFi and 24-hour room service. Other amenities include minibars, premium bedding, and plasma TVs with digital channels.
Jewel Grande Montego Bay Resort & Spa – All Inclusive ratings based on 38 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Jewel Grande Montego Bay Resort & Spa – All Inclusive
Everyone (19)Couples (11)Family (5)
3 out of 5
The food was just ok. The evening dinner options were better, but daytime meals were not that good. The drinks were pretty tasteless and only worked if you got beer or wine. Overall, we were disappointed with the experience. The staff was nice (but often slow).
Posted by a verified traveller on 2 Mar. 2020
Was this review helpful to you?
Comment from Hotel Management
2 Mar. 2020
by Jewel Grande Resort
Hello,
We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.
Thank you for taking the time to share your valued feedback with us. We look forward to earning you back as our guest.
Best Regards
5 out of 5
The staff is incredible. They go above and beyond hospitality. They even remember your name the next day! The hotel and setting are beautiful.
Posted by a verified traveller on 21 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
2 Mar. 2020
by Jewel Grande Resort
Hello,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also.
Thank you for your commendation on our staff and service. We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
4 out of 5
Resort is in excellent conditions with wonderful beachfront location. Resort offers activities including kayaking, sailing etc. what’s lacking is food choices and activities for kids or shows in the evening.
Posted by a verified traveller on 29 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
1 Jan. 2020
by Jewel Grande Resort
Hello,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you.
Thank you for your commendation on our overall resort. We have noted your feedback on our food choices and activities for kids. We will share your comments with our Management team for this to be address.
Thank you once again for making it Jewel Grande Montego Bay Resort and Spa. We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
4 out of 5
Pools were way to cold...empty all week...no night lfe..no music..no club
Posted by a verified traveller on 4 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
4 Dec. 2019
by Jewel Grande Resort
Hello,
Thank you for providing your feedback. We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.
Thank you for taking the time to share your valued feedback with us. We look forward to hearing from you and earning you back as our guest.
Best Regards
5 out of 5
Posted by a verified traveller on 26 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
26 Nov. 2019
by Jewel Grande Resort
Hello,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also.
We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
5 out of 5
Posted by a verified traveller on 8 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Jewel Grande Resort
Hello,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also.
We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
5 out of 5
The property is absolutely beautiful. We stayed in an oceanfront room in building C. The view was amazing! The resort is nestled in a cove like area and it is gorgeous. The beach area is much smaller than other resorts we’ve stayed at so if lounging on the beach is your thing, this may not be the place for you. Our room was spacious and clean. We had an issue with our hot water, but the issue was quickly resolved. The staff was very friendly and accommodating. They even made a special dinner of oxtails, cabbage, rice and peas just for me since it was not offered at any of the restaurants. They were delicious. The food overall, was pretty good. The buffet didn’t have as many options as other resorts we’ve stayed at, but we always found at least a couple of items that were outstanding. I’d definitely recommend this resort for anyone visiting Montego Bay.
Posted by Holmesam on 7 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
14 Oct. 2019
by Jewel Grande Resort
Hello Holmesam,
On behalf of all of us here at Jewel Grande Montego Bay Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your experience with us.
Thank you for all your kind comments on your room, beach, staff, food and overall resort. We will share your wonderful review with the entire Jewel Grande team and congratulate them on a job well done.
Please know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you.
Thank you once again for making it Jewel Grande Montego Bay Resort and Spa. We look forward to welcoming you back for another wonderful stay with us!
Best Regards
5 out of 5
breathtaking views; good food selection. Steakhouse was wonderful. Wish we would have tried it our first night instead of last. It would have gotten a repeat visit from us. Staff was friendly and courteous.
Posted by a verified traveller on 1 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
2 Oct. 2019
by Jewel Grande Resort
Hello,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also.
We are delighted to hear that you found the views breathtaking and the food selection good. Thank you for your commendation on our staffs. We are happy to know that you found them friendly and courteous.
We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
5 out of 5
I absolutely enjoyed myself at this property. It was clean, beautiful, and the staff was impeccable. The food at all 7 locations was divine. The drinks were on point. The 5 days that I stayed felt like I was living out a dream. Everyone was so helpful. We swam with dolphins, Jamaican bobsled, zip lined, spent an afternoon at Dunn’s river, and night swam in a luminous lagoon. If you’re looking to live like royalty and stress free absolutely stay here and be worry free and just enjoy yourself.
Posted by MS, from San Francisco on 10 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
13 Sep. 2019
by Jewel Grande Resort
Hello MS,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also.
Thank you for your kind words on our staffs, food, drinks and overall resort. We will certainly share your positive comments with our staffs and congratulate them on a job well done.
We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
5 out of 5
This property was breathtaking! Rooms were very clean
Posted by a verified traveller on 12 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
14 Aug. 2019
by Jewel Grande Resort
Hello,
Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also.
We are delighted to know that you found our property breathtaking and our rooms very clean. This is amazing!
If you have a moment, I kindly ask you to visit Tripadvisor.com and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.
We look forward to welcoming you back to our resort for another Grande stay with us.
Regards
About the Jewel Grande Montego Bay Resort & Spa – All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness center, a rooftop terrace, and a garden. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Montego Bay property.
217 guestrooms or units
12 levels
3 buildings
7 dining venues
2 bars by the pool
2 swim-up bars
4 bars or lounges
2 coffee shops
4295 sq ft of conference space
399 sq m of conference space
Built in 2009
Terrace on the roof
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 2
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking
Room Amenities
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Deep soaking tub
Minibar
In-room dining (24 hours)
Plasma television
Digital channels
Coffee maker
Luxury bedding
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ceiling fan
Wheelchair accessible
Wardrobe or closet
Food & Drink
Waves - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pierside Restaurant - Overlooking the pool, this restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Cricket's Beach Grill - This poolside restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Fiery Pelican Outdoor Gri - This restaurant specializes in Tex-Mex cuisine and serves lunch only. Open daily.
Le Bouchon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Mud bath in spa
Sauna in spa
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 12
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Property confirms they are implementing guest safety measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 33 per person (roundtrip)
Airport shuttle fee per child: USD 16.5 (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
You should know
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
There was an error importing /Montego-Bay-Hotels-Jewel-Grande-Montego-Bay-Resort-&-Spa-–-All-Inclusive.h18386071-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Montego-Bay-Hotels-Jewel-Grande-Montego-Bay-Resort-&-Spa-–-All-Inclusive.h18386071-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
