For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Adults-only beachfront resort with 2 outdoor pools
Beachfront retreat
You'll be within half a mile (1 km) of Sunset Beach Resort Au Natural Beach and 2 miles (3 km) of Montego Bay Cruise Ship Terminal with a stay here. Fairview Shopping Center and Harbour Street Craft Market are also within 3 miles (5 km).
All-inclusive
This all-inclusive resort features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy a meal in one of the 9 restaurants and perks like free WiFi.
Jetted tubs, free WiFi
The 350 individually decorated guestrooms offer free WiFi and MP3 docks. Other amenities include free minibar items, balconies, and LCD TVs with cable channels.
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive ratings based on 22 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive
Everyone (15)Couples (3)Family (2)
5 out of 5
Excellent Beach - Amazing Staff
Pros:The staff, and the property is well maintained.
Cons:Room could have used a deep clean but overall was well kept. And timeshare/vacation club thing could be less pressured..
Location:Lots to get out and do, parasailing, fishing, tours, shopping. Other adjacent towns and tours.
Loved the location, hotel, staff, food was mediocre. Good service, expensive for excursions, and transportation around.
Posted by Melanie, from Tofino, BC Canada on 15 Jun. 2016
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5 out of 5
cleaning
Posted by a verified traveller on 11 Jul. 2021
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1 out of 5
The staff at this hotel was EXTREMELY rude and dismissive throughout our entire stay! I reached out to your staff to help adjust accommodations but they never answered/returned your calls even after 24hrs. I was able to reach the hotel a day later and verbally confirmed new rooms only to get there and the rooms were NO LONGER AVAILABLE. Also, the food was barely edible. Horrible vacation and experience!
Posted by a verified traveller on 2 Jan. 2020
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Comment from Hotel Management
27 Feb. 2020
by jeffery
Dear Guest:
Your reviews shows that your experience was not the best and we regret that this was so. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted.
Our team will continue working to improve our overall standards so that our guests are happy and satisfied.
I would also appreciate if you could contact me directly before your next visit, as I will personally oversee your reservation´s details and will make sure you experience the service we pride ourselves with.
Regards,
Jeffery Wallace
5 out of 5
The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing
Posted by a verified traveller on 24 Sep. 2019
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3 out of 5
Beautiful beach, plenty room to walking and running outside the hotel for exercise. Not enough space to walk at the beach.
Posted by Minh on 12 May 2019
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4 out of 5
It was a beautiful place to stay and the people that work there are so fun and friendly.
Posted by a verified traveller on 23 Apr. 2019
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Comment from Hotel Management
2 May 2019
by Jeffery
Dear Guest,
It was our pleasure to host you here at Secrets St. James. We are happy you enjoyed your beautiful stay with and the staff was able to enhance your stay by being fun and friendly.
Once more thank you for your review and we look forward to another opportunity to host you here at Secrets St. James.
Regards,
Jeffery Wallace
Social Media Co-ordinator
3 out of 5
The hotel as pictured is beautiful however the food at the restaurants were not flavorful and the portions were small. Not forgetting three power outages at night and a mouse I found on my balcony. The elevators can only hold 4 people at a time and are out dated. The “Jamaican” cuisine at Blue Mountain was disappointing and lacked flavor. The cuisine at the French restaurant lacked salt and my dinner was cold. However I did enjoy The jerk chicken man and the Jamaican patties which were daily lunch poolside options. The breakfast options were great and they had three live omelette stations. The resort lacked activities and entertainment throughout the day, as a poolside option.
Thankfully I was a preferred club member which gave me exclusive access to Breathless’ resort, I ended up eating breakfast, lunch and dinner at Breathless’ resort, which was absolutely worth every delicious bite.
Posted by Starr on 27 Jan. 2019
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3 out of 5
Booked about one week in advance. Arrived at location and was told room wasn’t ready. Was told to go have lunch, room would be ready after. After lunch, was then told there weren’t enough rooms and then they transferred me to a sister property down the street that didn’t have the same amenities. Very disappointed in how this was handled. Luckily the staff and some of the amenities we did have helped.
Posted by a verified traveller on 18 Oct. 2018
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5 out of 5
Beautiful facility, excellent staff and food. The bed could have been a little more comfortable and the fridge didn’t keep anything cold. I would absolutely return and highly recommend this resort.
Posted by Dee, from Upstate NY on 13 Oct. 2018
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5 out of 5
My wife and I had a wonderful experience at Secrets St. James.
Posted by Chris, from Brooklyn, NY on 17 Sep. 2018
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About the Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive
All onsite activities, and facilities and equipment included
24-hour room service
Taxes included
All meals served buffet-style
Buffet and à la carte dining
All available beverages included
Property Features
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a spa tub, a steam room, and a fitness center. Smoking is allowed in designated areas at this 5-star Montego Bay resort.
1 building
350 guestrooms or units
5 levels
9 dining venues
2 bars by the pool
8058 sq ft of conference space
749 sq m of conference space
Built in 2010
Casino
Nightclub
Swim-up bar
Bar or lounge
Coffee shop
Deli
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Garden
BBQ grill(s)
Gift shop
Beauty salon
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Room Amenities
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Separate bedroom
Sitting area
Jetted tub
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Coffee maker
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Food & Drink
Seaside Grill - This restaurant serves breakfast, lunch, and dinner.
World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.
Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.
El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 10
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Service animals not allowed
Minimum guest age is 18
Caters to adults only
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Montego Bay St. James
Montego Bay St. James Secrets
Secrets James Luxury
Secrets James Luxury All Inclusive
Secrets Montego Bay St. James
Secrets St. James Montego Bay Luxury
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Secrets St James Inclusive
Secrets St. James Montego Bay Luxury All Inclusive Hotel
Secrets St. James Luxury All Inclusive Hotel
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St James All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Montego Bay Luxury – All Inclusive
Secrets St James All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
