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4.2 out of 5

"The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing " More

By a verified traveller on Tue 24 Sep 2019

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Hotel Description

5-star beachfront resort near Dead End Beach

Beachfront retreat

Within 3 miles (5 km) of this resort, you'll find Montego Bay Cruise Ship Terminal and Montego Bay Marine Park. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Fairview Shopping Center is within 3 miles (5 km).

Luxury amenities

This luxury resort features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy a meal in one of the 9 restaurants and perks like free WiFi.

Jetted tubs, free WiFi

The 350 individually decorated guestrooms offer free WiFi and MP3 docks. Other amenities include free minibar items, balconies, and LCD TVs with cable channels.

Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$1,195* Per night/room 21 Jun. - 22 Jun.

Preferred Club Junior Suite Ocean View Swim-Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets St. James Montego Bay - Luxury - Adults Only ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets St. James Montego Bay - Luxury - Adults Only

Everyone (15) Couples (3) Family (1)
5 out of 5

Excellent Beach - Amazing Staff

Pros: The staff, and the property is well maintained.
Cons: Room could have used a deep clean but overall was well kept. And timeshare/vacation club thing could be less pressured..
Location: Lots to get out and do, parasailing, fishing, tours, shopping. Other adjacent towns and tours.
Loved the location, hotel, staff, food was mediocre. Good service, expensive for excursions, and transportation around.

Posted by , from Tofino, BC Canada on 15 Jun. 2016

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5 out of 5
The first moment we stepped onto the resort we were greeted "Welcome Home" and that is what this vacation felt like. The staff were extremely helpful and friendly, always asking if they could be of assistance. We stayed at the preferred club Wild Orchid which is stituation on a wonderful beach. No need to worry about chairs on the beach or at the pool. There are chairs and sun beds available any time of the day. The restaurants offered a wide variety of high quality food, great service and very accommodating to your personal requests. Personally I like the Italian and French restaurants best. The perferred club is well worth the additional money. The building is a little more isolated, away from the main resort, quieter and the tub on the balcony was wonderful. Overall I would recommend this resort to anyone looking to get away with their partner. Thank you to all of the staff at Wild Orchid and St. James for your dedication to your guests. Can't wait to be "Welcomed Home" again.

Posted by , from Toronto, ON, Canada on 24 Jan. 2014

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1 out of 5
The staff at this hotel was EXTREMELY rude and dismissive throughout our entire stay! I reached out to your staff to help adjust accommodations but they never answered/returned your calls even after 24hrs. I was able to reach the hotel a day later and verbally confirmed new rooms only to get there and the rooms were NO LONGER AVAILABLE. Also, the food was barely edible. Horrible vacation and experience!

Posted by on 2 Jan. 2020

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Comment from Hotel Management

27 Feb. 2020 by jeffery

Dear Guest: Your reviews shows that your experience was not the best and we regret that this was so. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. Our team will continue working to improve our overall standards so that our guests are happy and satisfied. I would also appreciate if you could contact me directly before your next visit, as I will personally oversee your reservation´s details and will make sure you experience the service we pride ourselves with. Regards, Jeffery Wallace

5 out of 5
The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing

Posted by on 24 Sep. 2019

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3 out of 5
Beautiful beach, plenty room to walking and running outside the hotel for exercise. Not enough space to walk at the beach.

Posted by on 12 May 2019

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4 out of 5
It was a beautiful place to stay and the people that work there are so fun and friendly.

Posted by on 23 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Jeffery

Dear Guest, It was our pleasure to host you here at Secrets St. James. We are happy you enjoyed your beautiful stay with and the staff was able to enhance your stay by being fun and friendly. Once more thank you for your review and we look forward to another opportunity to host you here at Secrets St. James. Regards, Jeffery Wallace Social Media Co-ordinator

3 out of 5
The hotel as pictured is beautiful however the food at the restaurants were not flavorful and the portions were small. Not forgetting three power outages at night and a mouse I found on my balcony. The elevators can only hold 4 people at a time and are out dated. The “Jamaican” cuisine at Blue Mountain was disappointing and lacked flavor. The cuisine at the French restaurant lacked salt and my dinner was cold. However I did enjoy The jerk chicken man and the Jamaican patties which were daily lunch poolside options. The breakfast options were great and they had three live omelette stations. The resort lacked activities and entertainment throughout the day, as a poolside option. Thankfully I was a preferred club member which gave me exclusive access to Breathless’ resort, I ended up eating breakfast, lunch and dinner at Breathless’ resort, which was absolutely worth every delicious bite.

Posted by on 27 Jan. 2019

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3 out of 5
Booked about one week in advance. Arrived at location and was told room wasn’t ready. Was told to go have lunch, room would be ready after. After lunch, was then told there weren’t enough rooms and then they transferred me to a sister property down the street that didn’t have the same amenities. Very disappointed in how this was handled. Luckily the staff and some of the amenities we did have helped.

Posted by on 18 Oct. 2018

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5 out of 5
Beautiful facility, excellent staff and food. The bed could have been a little more comfortable and the fridge didn’t keep anything cold. I would absolutely return and highly recommend this resort.

Posted by , from Upstate NY on 13 Oct. 2018

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5 out of 5
My wife and I had a wonderful experience at Secrets St. James.

Posted by , from Brooklyn, NY on 17 Sep. 2018

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About the Secrets St. James Montego Bay - Luxury - Adults Only

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included

Property Features

Some rates at Secrets St. James Montego Bay - Luxury - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a spa tub, a steam room, and a fitness center. Smoking is allowed in designated areas at this 5-star Montego Bay resort.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8058 sq ft of conference space
  • 749 sq m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Secrets St. James Montego Bay - Luxury - Adults Only offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.

Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.

El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Montego Bay St. James
  • Montego Bay St. James Secrets
  • Secrets James Luxury
  • Secrets James Luxury All Inclusive
  • Secrets Montego Bay St. James
  • Secrets St. James Montego Bay Luxury
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
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  • Secrets St. James Montego Bay Luxury All Inclusive Hotel
  • Secrets St. James Luxury All Inclusive Hotel
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
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  • Secrets St. James Montego Bay Luxury All Inclusive
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  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Montego Bay Luxury – All Inclusive
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.