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"Very clean rooms. This is a small resort therefore everything on the resort is in close proximity, not alot of walking. I stayed in a ocean view swim
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You'll find Jamaica Beaches and SuperClubs Ironshore Golf and Country Club within a 15-minute walk of this Montego Bay resort. Blue Diamond Shopping Centre and Whitter Village are also within 2 miles (3 km).
All-inclusive
This all-inclusive resort features a private beach, a full-service spa, and 4 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.
Zoetry Montego Bay - All Inclusive ratings based on 4 Verified Reviews
Review Summary
2.5
out of 5
2.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Zoetry Montego Bay - All Inclusive
Everyone (1)Couples (2)
1 out of 5
I had made a reservation for an ocean view room; however, upon arriving at the property and opening the curtains, I was disappointed to find that my view was obstructed by surrounding buildings. Additionally, I had been informed of a lobster dinner event scheduled for that evening, with a price tag of $90 per person. It's worth noting that I had originally booked an all-inclusive resort package.
Furthermore, I observed unsightly wet stains on the headboard of my bed. Consequently, I requested a room change to one that corresponded to the category I had initially reserved and paid for. Regrettably, I was informed that there were no available rooms meeting my booking criteria, and the staff's attitude was less than accommodating.
In my attempt to address these issues, I reached out to Travelocity for assistance. Regrettably, they conveyed their inability to help me secure a refund or resolution for the situation. In light of these ongoing concerns and the dissatisfaction I experienced, I made the decision to check out of the property and relocate to Secrets. This choice resulted in a financial loss of $3,300.
I trust that this comprehensive account provides you with a clear understanding of the circumstances surrounding my stay.
Posted by Elaine on 20 Sep. 2023
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Comment from Hotel Management
5 Oct. 2023
by Serene Lloyd
Dear Elaine, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. The details you have shared are certainly not the norm at our resort.Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. We understand that each client has different needs and requirements, although our wish is to satisfy all tastes, it is sometimes difficult to achieve. We primarily aim to fix any challenge to provide our guests with the best stay possible. Reports do confirm our team did offer alternate solutions to your challenges but unfortunately our solutions did not meet all your requirements. In light of this, we wish to extend a further apology for not being able to accommodate your requestAs we are constantly striving to improve all our services, we have taken note of your observation and we thank you for taking the time to share your feedback.Regards, Serene Lloyd
5 out of 5
Very clean rooms. This is a small resort therefore everything on the resort is in close proximity, not alot of walking. I stayed in a ocean view swim up room and it was the best room choice.
Posted by Sharonda, from NASHVILLE on 8 Jul. 2023
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Comment from Hotel Management
12 Jul. 2023
by Serene Lloyd
Dear Sharonda, It is an absolute pleasure to read your stay with us was a great one. Thank you for choosing Zoetry Montego Bay and we hope to have the honor of hosting you once more in the future. Regards, Serene Lloyd
2 out of 5
Our stay was great but be careful because on your last day there they will take something. They stole my perfume and husbands cologne. Their policy states to put valuables in the safe but I never would've thought they would steal some smell good. For that reason alone I wouldn't recommend them because you want to feel that your belongings are safe in your room. I reached out to them twice already and have yet to hear back.
Posted by Leocadia Esther on 28 Jun. 2022
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Comment from Hotel Management
30 Jun. 2022
by Serene Lloyd
Dear Leocadia Esther,
Thank you for sharing a review of your most recent stay with us. We are happy that you had a great stay, however we have noted details that are extremely concerning to us. This is certainly not the norm at our resort and we take such comments very seriously. Your feedback has reached our Management team who has since reached out to you directly. Thank you once again for sharing.
Regards,
Serene Lloyd
2 out of 5
This was supposed to be a High-End resort.
Pros:Rooms were nice and clean.
Cons:Pool was cold. Service was slow. Bars not stocked well. No spa open yet. No hand rails in pool. Only one restaurant most nights. beach not nice.
Location:Location is very good as it is 5 min from the airport.
Old resort and not ready for guests. Bars not stocked very well and service was slow. They ran out of basics and did not know how to make some basic drinks such as a bloody mary. Pool was very cold, small and no hand rails. Beach was small and not very appealing. Ocean bottom was not sandy. it was sea weed and mucky. The spa was not open. There was NO hot tub. Food options were not good. Usually only one restaurant was open. We have been to many All-Inclusive's including a few Secrets and this place did not measure up to any of them.
Posted by disappointed, from Michigan on 30 Jan. 2017
All onsite activities, and facilities and equipment included
24-hour room service
Golf green fees not included
All meals served buffet-style
Property Features
Zoetry Montego Bay - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Zoetry Montego Bay - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive resort also offers an outdoor pool, a spa tub, and a steam room. Self parking is free. Smoking is allowed in designated areas at this 4-star Montego Bay resort.
49 guestrooms or units
4 levels
3 buildings
4 dining venues
4 bars or lounges
Built in 2016
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Beauty salon
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Coffee shop
Bar by the pool
Family Friendly Amenities
On private beach
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Separate dining area
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Zoetry Montego Bay - All Inclusive offers 49 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. These individually decorated accommodations have separate dining areas and include dining tables. Beds feature premium bedding. 44-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Dining room
Sitting area
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Housekeeping (daily)
Nightly turndown service
International calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Unique decor
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
Zoetry Montego Bay - All Inclusive has 4 restaurants on site.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Thai massage
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses solar energy, plus eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
No rollaway/extra beds available
No cribs (infant beds) available
Debit cards
Staffed front desk
Smoke detector
Renewable energy source - solar
Long-term renters welcome
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Onsite COVID-19 testing (Antigen) is available
Minimum age for COVID-19 test requirement: 18
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Hotel Names
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You should know
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
