I was awarded a refund after not being able to continue my stay for these reasons:
Safety Concerns:
The apartment I booked through VRBO proved to be unsafe due to a faulty lock on the door leading to the street. Although a key was provided, it was ineffective in securing the property. As a result, individuals were able to enter and exit the apartment while my party and I were away, making us feel vulnerable and insecure. Upon returning one evening, we were horrified to discover a homeless person camping on the stairs. This situation was deeply unsettling and raised serious concerns about our safety throughout the stay.
Misrepresentation of the Property:
The VRBO listing explicitly stated that the rental could comfortably accommodate three guests. However, upon arrival, we found that the property had only one bed available, leaving us with no proper sleeping arrangements for the third guest. Furthermore, the couch provided as an alternative sleeping option was broken in the middle, rendering it unsuitable for use. This misleading information in the listing created significant inconvenience and discomfort for our entire stay.
Unprofessional Conduct of the Property Manager:
When we reached out to VRBO to address the safety and misrepresentation issues, we were met with an appalling display of unprofessional behavior by the property manager. During a phone call with VRBO customer assistance, the property manager became irate and verbally abusive.