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Holiday Inn Express Mountain View - S Palo Alto by IHG

2.5 star property
Hotel near Shoreline Amphitheatre in Mountain View

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Photo gallery for Holiday Inn Express Mountain View - S Palo Alto by IHG

Exterior
Exterior
Free daily buffet breakfast
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
Mountain View, CA
  • Place, Stevens Creek Trail
    ‪11 min walk‬
  • Place, Mariposa Park
    ‪11 min walk‬
  • Place, Mountain View Center for the Performing Arts
    ‪15 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room

Room amenity

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Hotel Vue

Old Mountain View
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, 1,006 reviews
The price is CA $140
CA $155 total
includes taxes & fees
Feb 13 - Feb 14
Hotel Vue

About the area

Mountain View

Heart of Mountain View.With a stay at this Shoreline West hotel, you'll be within half a mile (1 km) of Silicon Valley and 2 miles (3 km) of Mountain View Center for the Performing Arts. San Andreas Fault Trail and San Antonio Shopping Center are also within 2 miles (3 km).

What's nearby

  • Stevens Creek Trail - 11 min walk - 1.0 km
  • Mariposa Park - 11 min walk - 1.0 km
  • Rengstorff Park - 14 min walk - 1.3 km
  • Mountain View Center for the Performing Arts - 15 min walk - 1.3 km
  • San Antonio Shopping Center - 4 min drive - 2.5 km

Getting around

  • Whisman Station - 5 min drive
  • Mountain View Station - 7 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Kunjip Tofu - ‬10 min walk
  • ‪Panera Bread - ‬5 min walk
  • ‪Chicken G's - ‬2 min walk
  • ‪1 Oz Coffee - ‬13 min walk

About this property

Holiday Inn Express Mountain View - S Palo Alto by IHG

Hotel near Shoreline Amphitheatre in Mountain View
Holiday Inn Express Mountain View - S Palo Alto by IHG offers its guests a fitness center and complimentary bicycles. There's a coffee shop/cafe on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There's an onsite business center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Mountain View - S Palo Alto by IHG. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 44 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Elevator
  • Water dispenser
  • Coffee shop
Holiday Inn Express Mountain View - S Palo Alto by IHG offers 44 air-conditioned accommodations with tablet computers and laptop-compatible safes. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Mountain View hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Property amenity
Residence Inn by Marriott Palo Alto Mountain View
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 715 reviews
The price is CA $164
CA $180 total
includes taxes & fees
Mar 6 - Mar 7
Residence Inn by Marriott Palo Alto Mountain View

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A coffee shop/cafe

Things to do

  • Free bicycle rentals
  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • MP3 dock
  • Tablet computer

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving after 11 PM must use the phone or doorbell at the front door.

Renovations and closures

The property will be renovating from December 25 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel Mountain View
Holiday Inn Express Mountain View S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Hotel Holiday Inn Express Mountain View - S Palo Alto
Holiday Inn Express Mountain View - S Palo Alto Mountain View
Express Mountain S Palo Alto

Holiday Inn Express Mountain View - S Palo Alto by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 504 reviews
Rating 8 - Good. 134 out of 504 reviews
Rating 6 - Okay. 45 out of 504 reviews
Rating 4 - Poor. 13 out of 504 reviews
Rating 2 - Terrible. 17 out of 504 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms good location very helpful and professional staff free breakfast good options
Stayed 2 nights in Nov 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Young man at the front desk was very helpful for bus ride to Stanford University. Great breakfast and cleaning staff and maintenance staff were very friendly and kind asking us if we need anything. We will definitely come back!! Thank you!!
Stayed 2 nights in Oct 2025

8/10 Good

Faiz

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and ultra clean.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rondrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Oct 2025

6/10 Okay

Yvonne

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed in the state of the property. Old and over-priced. I wouldn’t rate it 3 star. It’s a 2 star. Nothing against the staff. It’s just an OLD hotel being priced as if it were new. Not happy with Hotels.com as a result. Earlier in the week I was at an excellent Westin Element in San Jose. I wish I had not left that property.
Stayed 4 nights in Oct 2025

8/10 Good

Allison, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid. Clean. Quiet. Good value Centrally located. Dated interior.
Stayed 2 nights in Oct 2025

4/10 Poor

Tim

Liked: Staff & service
Disliked: Property conditions & facilities
The room I was given has a window whose curtains did not close all the way. It was also next to a busy street and I had trouble falling sleep for the 2 nights I was there. Also the keycard didn't work at first and I had to go back down to get it re-programmed. Other than that, it is very close to Castro Street in Mountain View.
Stayed 2 nights in Oct 2025

6/10 Okay

Elena

Stayed 1 night in Oct 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Pakou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast , one of the best
Stayed 1 night in Oct 2025

10/10 Excellent

Micaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Sep 2025

8/10 Good

BASUKI, New York

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just typical hotel chain.
Stayed 4 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Area was safe
Stayed 2 nights in Sep 2025

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient it was quiet, clean, and affordable compared to some other places in the area.
Stayed 1 night in Sep 2025

2/10 Terrible

William FX

Disliked: Room comfort
Ok at best
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean. They didn’t bring any fresh towels up during my stay though.
Stayed 2 nights in Sep 2025

6/10 Okay

Anna

Business traveller
The room was clean, but the safe didn’t work, the desk chair hydraulic was broken and didn’t stay up, made it hard to work. The air conditioner was very noisy and the elevator made a lot of noise and had an expired certificate - 2023.
Stayed 3 nights in Sep 2025

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Dmitry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Bad customer service

This review is for the second reservation we were forced to make because our first reservation for two beds wasn’t available. Front desk person was rude and didn’t explain why our reservation for two beds isn’t available. He made us get a second room which cost us more than twice. We’ve used hotels.com for dozen of years and hopefully you can resolve it and hotel should refund us cost for one rxtra room
Stayed 1 night in Sep 2025

2/10 Terrible

Dmitry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Room unavailable and made us get 2nd room

We reserved a room with two beds. Upon arrival, they said they don’t have the room and if we want to stay we need to get another second room. And the front desk person was rude. Wanted us to get second room directly through him instead of hotels.com. BTW, both hotels.com and IHG website was showing there were multiple two bed rooms still available while we were checking in.
Stayed 1 night in Sep 2025

10/10 Excellent

Gulnara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Aug 2025

8/10 Good

Dong Hee, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked that they provided a simple but varied breakfast for free.
Stayed 2 nights in Aug 2025

2/10 Terrible

Fady

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels you will ever experience. Rooms are dirty and will get you sick. Stay away at all cost.
Stayed 4 nights in Aug 2025

8/10 Good

Kristen

Travelled with partner
Liked: Staff & service, amenities
It’s a bit outdated, but clean and the staff was nice. I did ask for late check out and they said they couldn’t unless I was a gold member. Then me and my husband stayed in the car to talk and the person that checked us in asked if we were ok and that if we needed a late check out and apologized and said we could’ve done that. He was very nice and pleasant and was helpful with any concerns or questions I had. I enjoyed our time and also it was only 8 mins away from the shoreline which is why we stay there.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and helpful. It’s no frills. I’ve stayed there before. I’m not one to give a place a second chance if I’ve had a bad experience so this is a big thumbs up from me.
Stayed 3 nights in Aug 2025