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Fatima Hotel

3.5 star property
Family-friendly 3.5-star hotel with 3 restaurants

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Photo gallery for Fatima Hotel

Front of property
Courtyard
Standard Double Room
Reception
Family Apartment

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Breakfast included
  • 24/7 front desk

Explore the area

View in a map
80 Ruhengeri, Muhoza, NORTHERN PROVINCE, 0250
  • Place, Volcanoes National Park
  • Place, Cathedral of Ruhengeri
    ‪3 min drive‬
  • Place, Musanze Modern Market
    ‪4 min drive‬
  • Airport, Goma (GOM)
    ‪74 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Double Room

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

1 bedroom, in-room safe, desk, iron/ironing board

Executive Room

  • 144 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Double Bed, Accessible, Pool View

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 Double Bed, Accessible, Pool View

  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Apartment

Family Apartment | Living area

Family Apartment

  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Standard Single Room, 1 Twin Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Single Room, 1 Twin Bed

  • 36 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Suite

1 bedroom, in-room safe, desk, iron/ironing board

Presidential Suite

  • 198 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

About the area

Ruhengeri

Heart of Muhoza.You'll find Cathedral of Ruhengeri and Shyira Diocese Cathedral within 2 miles (3 km) of this hotel. Musanze Modern Market is within 3 miles (5 km) and Red Rocks Arts Centre is within 9 miles (15 km).

What's nearby

  • Cathedral of Ruhengeri - 3 min drive - 2.3 km
  • Musanze Modern Market - 4 min drive - 2.7 km
  • Shyira Diocese Cathedral - 4 min drive - 2.7 km
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund - 16 min drive - 15.6 km
  • Musanze Caves - 27 min drive - 26.3 km

Restaurants

  • ‪Crema - ‬2 min drive
  • ‪Migano Cafe, Lounge, and Grill - ‬2 min drive
  • ‪Hotel Muhabura Restaurant - ‬1 min drive
  • ‪La Paillotte - ‬3 min drive
  • ‪Amikus Coffee & Pizza - ‬3 min drive

About this property

Fatima Hotel

Family-friendly 3.5-star hotel with 3 restaurants
Fatima Hotel offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a fitness center, and a rooftop terrace are also featured at the family-friendly Fatima Hotel. An area shuttle within 1 kilometers and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Muhoza hotel.

  • 65 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • English breakfast (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Fatima Hotel offers 65 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Fatima Spa has 5 treatment rooms. Services include sports massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. The spa is open daily.

Similar properties

Property entrance

Gorillas Volcanoes Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, 17 reviews
Gorillas Volcanoes Hotel

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 1 km
  • Bus station shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free English breakfast available daily 6:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive key retrieval information
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 30 per pet, per stay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • COVID-19 testing fee (antigen/rapid screening): USD 5 per person, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Pet fee: USD 30 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up. Property requires all guests aged 18 and up receive on-site antigen/rapid COVID-19 testing (USD 5 per person, per stay).

Property is also known as

Fatima Hotel Ruhengeri
Fatima Ruhengeri
Fatima Hotel Hotel
Fatima Hotel Muhoza
Fatima Hotel Hotel Muhoza

Reviews

Fatima Hotel Reviews

7.8

Good

8.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 4 out of 16 reviews
Rating 8 - Good. 8 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

Reviews

10/10 Excellent

Athena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are responsive and kind, the grounds are lovely, and the rooms were nice.
Stayed 5 nights in Apr 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

wouter

Business traveller
Liked: Cleanliness
Disliked: Staff & service

terrible service in restaurant

the service was terrible in the restaurant. I waited each time, breakfast and dinner, much and much too long for my food.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Breakfast was excellent. Hot water in the showers was intermittent.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was a modern facility with large rooms, good showers and helpful staff. The breakfast was okay, typical of Rwanda in general. They clearly do lots of conference business there. The lunch buffet was good but pricey for the area at 8,000 RWF. The rooftop view of the volcanoes was incredible and the pool area looked nice though it was too cool to swim while we were there.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to most of the cot attractions. Only 20min drive to kirigi park office and park entrance.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
This is a new property. The rooms were clean, quiet, and comfortable. Taller or larger people might feel a bit claustrophobic in the small "tube-like" showers. The views of the volcanoes were beautiful, and the hotel had a nice restaurant attached and a bar/patio area next to the pool. The location is conveniently located on the main road through town. The grounds are attractive and well maintained. The staff were friendly but did not always follow through (asked for a hair dryer and didn't get one, for example), and we had some issues getting the front desk staff to honor a prepaid reservation (this may have been caused by a staff change but it still seems like important and basic customer service).
Stayed 3 nights in Sep 2018

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very pretty. The reasons it did not get a 5 were: challenges with the water temperature for the shower and breakfast was only "ok" and not on time even though we asked night before if it could please be ready at the time they said it would be. We asked both nights but never was - which was a challenge since we had to leave the hotel early for day activities.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
They dud not seem to have my reservation. In the morning, yhey insisted I had to pay for the room again, which delayed my check out.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Enjoyed the stay at Fatima Hotel. Easy to find, rooms are beautiful, and facilities are great.
Stayed 1 night in Apr 2018

8/10 Good

mario

Travelled with partner
Liked: Cleanliness, staff & service
Bel établissement mais les corridors et les salles de bain auraient besoin d’être rafraîchis
Stayed 1 night in Jan 2024

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien mais peu de charme

Service impeccable. Propre. Belle piscine et resto sympa. Grandes chambres. L’ensemble est neanmoins froid et aseptisé sans grand charme.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
チェックイン時、予約した部屋が用意されておらず、案内された部屋は浴室が狭くて汚いため、１泊はワンランク下の部屋に宿泊することとなった。他の宿泊客も多くはなく、ホテルはガラガラなのに全く理解できない。しかもフロントの従業員が謝ることもなかった。とても信じられない対応である。家具も調度品もチープで、特に１泊目に滞在した道路側の部屋は車の音で夜もうるさい。二度と利用しない。
Stayed 2 nights in Aug 2019

8/10 Good

Anneli

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Patrick

Liked: Cleanliness

Value for money

Fatima hotel is a average plave to stay, but it is value for money. Specially if you compare the resorts in the area...Fqtima has a great pool area with a nice bar in cottage style. Rooms are fine, however check before staying. Some rooms have some minor issues, but then again: this is Africa after all...
Stayed 1 night in Jul 2018