Playa Esperanza Resort

4.0 star property

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Playa Esperanza Resort

Photo gallery for Playa Esperanza Resort

In-room safe, desk, laptop workspace, blackout drapes
View from room
Exterior
2 restaurants, breakfast served
Aerial view

Overview of Playa Esperanza Resort

Reviews
8.8

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • Pool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca, 7458
  • Popular LocationPlaya de Muro5 min walk
  • Popular LocationAlcúdia Port8 min drive
  • Popular LocationAlcúdia Beach9 min drive
  • AirportPalma de Mallorca (PMI)50 min drive

Room options

Suite, Partial Sea View

  • 44 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Junior Studio Suite, Hot Tub, Partial Sea View (Superior)

  • 37 sq m
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

Basic Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Single Room

  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

Double Room Single Use, Partial Sea View

  • 21 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

City Double Room Single Use, City View

  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

Junior Suite

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Standard Apartment, City View

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Junior Studio Suite, Partial Sea View

  • 37 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Economy Double Room (No Balcony)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Panoramic Apartment, Sea View

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Superior Double Room, Partial Sea View

  • 21 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Double Room, Partial Sea View

  • 21 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

Standard Double Room

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Suite Premium

  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

Panoramic Double Room, Ocean View

  • 21 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Apartment, 1 Bedroom, Partial Sea View

  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Similar properties

About the area

Muro

On the beach.At this Muro hotel, you'll be within half a mile (1 km) of Playa de Muro and 3 miles (5 km) of Alcúdia Beach. Albufera Natural Park and Platja dels Francesos are also within 2 miles (3 km).

What's nearby

  • Playa de Muro - 5 min walk
  • Albufera Natural Park - 1 min drive
  • Hidropark - 7 min drive
  • Alcúdia Port - 8 min drive
  • Alcúdia Beach - 9 min drive

Getting around

  • Sa Pobla Station - 13 min drive
  • Palma de Mallorca Airport (PMI) - 51 min drive

Restaurants

  • Bellevue - 6 min drive
  • Joker's Irish Pub - 5 min drive
  • Smith's Cafe-Bar-Restaurant - 2 min drive
  • Pizzeria Roma Steak House - 5 min drive
  • S'àmfora - 5 min drive

About this property

Playa Esperanza Resort

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Muro? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..#The property is closed during the winter season.. Mandatory fees: You'll be asked to pay the following charges at the property: A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: EUR 14 per person (approximately) Airport shuttle fee: EUR 79 per vehicle (one-way) In-room safe fee: EUR 2 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 8:00 AM to 8:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited Safety features at this property include a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note: Men are required to wear trousers (long pants) for dinner. . Special instructions: Front desk staff will greet guests on arrival. The "Assigned at Check-in" room layout and furnishings may differ from the photos shown. This property enforces a strict dress code during dinner in the restaurant. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking. House Rule: No parties or events.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free supervised childcare
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Free offsite parking within 164 ft
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–11:00 AM: EUR 16 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 3 poolside bars and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Bike cleaning
  • Bike parking
  • Bike storage
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Front entrance ramp
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 41-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The "Assigned at Check-in" room layout and furnishings may differ from the photos shown.
This property enforces a strict dress code during dinner in the restaurant.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property is closed during the winter season.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

Please note: Men are required to wear trousers (long pants) for dinner.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Playa Esperanza
Hotel Playa Esperanza Muro
Playa Esperanza
Playa Esperanza Hotel
Playa Esperanza Muro
Hotel Playa Esperanza Playa De Muro, Majorca
Playa Esperanza De Muro

Playa Esperanza Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 222 reviews" "
Rating 8 - Good. 88 out of 222 reviews" "
Rating 6 - Okay. 21 out of 222 reviews" "
Rating 4 - Poor. 5 out of 222 reviews" "
Rating 2 - Terrible. 2 out of 222 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bobak, Lake Oswego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
Stayed 3 nights in Aug 2023

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service, property conditions & facilities
Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests. Pros Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things. Cons Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe. very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
Stayed 7 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2020

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff.
View from my balcony
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Stayed 11 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveller
Disappointing rooms.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Jun 2019