Excellent service, amazed with the attention during the check in and check out service, incredible experience durin the dinner en breakfast service. All 9 baths incluided in rate, awesome stay
A cozy onsen ryokan with very attentive and helpful male staff. I was truly impressed by his excellent service and will definitely return for another stay. Both dinner and breakfast were delicious. Although the onsen is not very large, it offers both indoor and outdoor baths and was pleasantly quiet with few people around.
For an authentic Japanese experience this is the place to go. Staff wonderfully helpful, picked us up from the Monkey Park when we arrived, also put on an early breakfast for us as well as early transport to the railway station.
Great service, from check in to check out.
Amenities available were great & dinning room staff were very friendly & explained all the dishes.
Onsen was fabulous
My room was lovely and comfortable, the staff was very pleasant, friendly and helpful. The superb dinner and breakfast were really memorable and a highlight of my trip!
Nicer Ryokan for the area. Obvious reason to stay is to visit the Shibu Onsen facilities and the Snow Monkey Park and this is a great option for those activities. Pretty close to the Shiga Kogen resort. Check the Map before booking as it is not in Nagano despite the address. Diner and breakfast with Half board was very good and staff were friendly and helpful. Free shuttles were a bonus.
Loved our experience. Only issue was the bed was not enough mattress for us but maybe others would not take issue. Other than that everything was a 10/10. Food was unique and delicious, service excellent, clean and of course the Onsenâs we so fun. Beautiful little town.
Lovely ryokan experience at a reasonable price! Felt like a new property, with great rooms, food, and hospitality for our entire stay. Highly recommended for your first time staying at a ryokan, especially in an onsen village
Fantastic ryokan within Shibu Onsen - the rooftop spring are so nice that we barely felt the need to leave the town, and the food and service was amazing
This place was amazing! Never have I stayed with a more friendly staff. They were very helpful with everything.
The tradition Japanese experience was perfect from the public hot baths to the great food served at dinner and breakfast!
Excellent service. Delicious meals at the Ryokan and they catered to my dietary needs! They made me delicious vegan and gluten-free dinner and breakfast. I loved the bathhouse as well.
The staff were so kind and helpful, and the included meals were exquisite. We were picked up from Yudanaka station and driven to the Snow Monkey Park the next morning. The location is within a block of two public onsens, but the hotelâs own onsen is even nicer and well-appointed.
A lovely traditional Ryokan. The staff were lovely and welcoming and went out of their way to make our stay memorable. They offer free collection and delivery to the train station and drop off to the snow monkey resort. The food is beautifully presented and very traditional. They also have a lovely onsen to enjoy.
Had a lovely stay at this Ryokan and would highly recommended it.
Staff were kind & accomandating and made sure I felt welcome as a solo traveller. When they heard I intended to visit the monkey park the day I arrived, they especially arranged for transportation to take me there.
The ryokan is english-friendly, especially my server for dinner who could hold a conversation. Food featured local ingredients and was excellent.
The whole stay was a great experience. The staff were amazingly helpful. We needed to be picked up from the station and they came. I needed a PowerPoint adapter abd tgey were able to loan me one. We needed to get back to the station earlier than their set time abd tgey accommodated us. Well done guys, it was great.
Thoroughly enjoyed my stay. From the pickup at the station to the drop off at the Snow Monkey Park, to the âkeyâ to the local Onsen circuitâŠthis was a welcome reprieve from the crazy pace of Tokyo and Kyoto.
Everyone was so friendly and helpful, dinner and breakfast meals were all amazing and the rooms and facilities were clean and comfortable. I would go back in a heartbeat.
And to top it all off, I accidentally left my shampoo and conditioner and before Iâd realized it, they drove it over to me and gave it to me in the train before it departed, going way above expectations!
the stay was very nice, very nice lady boss and very friendly,
The room was large and extremely cozy and warm for ryokan stay.
breakfast and dinner we have was so good. just love it.
They supplied us with the key for the 9 public onsens and all the instructions. We also had all the necessary items for the onsen trips including warm jackets for going out.
The onsen at the hotel is indoor and outdoor with an amazing view outdoors.