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4.7 out of 5

"A truly classy place! Everyone was so kind and helpful! Not used to being treated this well! The site was immaculate, and all of the staff members wer ... " More

By a verified traveller on Fri 02 Feb 2024

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Hotel Description

5-star luxury hotel in Embakasi

Embakasi stay

A stay at this Embakasi hotel places you within 9 miles (15 km) of Nairobi National Park and 12 miles (20 km) of Kenyatta International Convention Centre. University of Nairobi is within 12 miles (20 km) and Nairobi National Museum is within 16 miles (25 km).

Poolside dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $172* Per night/room 4 Apr. - 5 Apr.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Crowne Plaza Nairobi Airport, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Crowne Plaza Nairobi Airport, an IHG Hotel

Everyone (6) Family (1)
4 out of 5

Posted by on 1 Mar. 2024

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Comment from Hotel Management

3 Mar. 2024 by Barnabas Wamoto

Dear Sandi,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again and what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

5 out of 5
A truly classy place! Everyone was so kind and helpful! Not used to being treated this well! The site was immaculate, and all of the staff members were dressed like they were going to the most important occasion they had ever been to! Would recommend this hotel to anyone and everyone, I know!

Posted by on 2 Feb. 2024

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Comment from Hotel Management

4 Feb. 2024 by Barnabas Wamoto

Dear Todd,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

5 out of 5
Perfect spot near the airport great room great food Free airport shuttle

Posted by on 8 Jun. 2023

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Comment from Hotel Management

9 Jun. 2023 by Barnabas Wamoto

Dear Susan,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

5 out of 5
This is a 5 star property The staff is delightful I have stayed here on 2 different occasions. Grand hotel and free airport shuttle too !

Posted by on 6 Jun. 2023

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Comment from Hotel Management

8 Jun. 2023 by Barnabas Wamoto

Dear Susan, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

5 out of 5

Posted by on 1 Jun. 2023

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Comment from Hotel Management

23 Jun. 2023 by Barnabas Wamoto

Dear Susan, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

3 out of 5

Posted by on 14 Feb. 2023

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Comment from Hotel Management

6 Nov. 2023 by Barnabas Wamoto

Dear Gwendoline,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We have taken note of the feedback shared and we sincerely apologize for not delivering to maximum guest satisfaction. We would like to hear from you in detail on what went wrong and what we need to work on to ensure maximum stay satisfaction on your next visit.We look forward to hearing back from you and hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

5 out of 5

Posted by on 30 Dec. 2022

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5 out of 5
Very friendly and helpful staff. The room was very comfortable.

Posted by on 30 Nov. 2022

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Comment from Hotel Management

1 Dec. 2022 by Barnabas Wamoto

Dear Terri,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to serving you again soon.Sincerely,Barnabas WamotoGeneral Manager

5 out of 5

Posted by on 19 Aug. 2022

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5 out of 5

Posted by , from Dellwood on 25 Nov. 2021

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About the Crowne Plaza Nairobi Airport, an IHG Hotel

Location First Freight Lane, Nairobi,

Property Features

Crowne Plaza Nairobi Airport, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center, 3 meeting rooms, and limo/town car service are available. Event space at this hotel measures 1184 square feet (110 square meters) and includes conference space. A fitness center, a rooftop terrace, and spa services are also featured at the luxury Crowne Plaza Nairobi Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. This 5-star Nairobi hotel is smoke free.

  • 144 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • 1184 sq ft of conference space
  • 110 sq m of conference space
  • Built in 2017
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Syokimau SGR Railway Station (7.3 km / 4.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Crowne Plaza Nairobi Airport, an IHG Hotel offers 144 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 50-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

KITCHEN 9 RESTAURANT - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

AROMA COFFEE SHOP - Overlooking the garden, this coffee shop specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours. Open daily.

VELOCITY BAR - This lobby lounge serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

SKY VIEW POOL BAR - This poolside rooftop bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Crowne Plaza Nairobi Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 90.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 3
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 15 for children
  • Rollaway bed fee: USD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Nairobi Airport Hotel
  • Crowne Plaza Nairobi Hotel
  • Crowne Plaza Nairobi Airport
  • Crowne Plaza Nairobi Airport, an IHG Hotel Hotel
  • Crowne Plaza Nairobi Airport, an IHG Hotel Nairobi
  • Crowne Plaza Nairobi Airport, an IHG Hotel Hotel Nairobi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.