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Hotel Emerald

Property class: 3.5
3.5-star hotel in Highridge

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Photo gallery for Hotel Emerald

Designer toiletries, hair dryer, bathrobes, towels
Terrace/patio
Breakfast, lunch and dinner served
Casino
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800
  • Place, Sarit Centre
    ‪3 min walk‬
  • Place, Westgate Shopping Mall
    ‪12 min walk‬
  • Place, University of Nairobi
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

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About the area

Nairobi

Heart of Nairobi.Within a 10-minute walk of this Highridge hotel, you'll find Sarit Centre and Oshwal Religious Centre. Also, Westgate Shopping Mall is within half a mile (1 km) and UNHCR Kenya is within 2 miles (3 km).

What's nearby

  • Sarit Centre - 3 min walk - 0.3 km
  • Oshwal Religious Centre - 7 min walk - 0.6 km
  • Westgate Shopping Mall - 12 min walk - 1.0 km
  • University of Nairobi - 2 min drive - 1.9 km
  • Nairobi National Museum - 2 min drive - 1.9 km

Getting around

  • Syokimau Station - 20 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 21 min drive

Restaurants

  • ‪68 Library - ‬3 min walk
  • ‪Brew Bistro & Lounge - ‬4 min walk
  • ‪Chicken Inn - ‬4 min walk
  • ‪The Alchemist Bar (The Bus) - ‬4 min walk
  • ‪Java House - ‬5 min walk

About this property

Hotel Emerald

3.5-star hotel in Highridge
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a rooftop terrace, and barbecue grills are also featured at the business-friendly Hotel Emerald. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

  • 59 guestrooms or units
  • 7 levels
  • Built in 2013
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Emerald offers 59 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

This Nairobi hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 per person
  • Airport shuttle fee: USD 30.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

How close is Hotel Emerald to the airport?

Hotel Emerald is 4.9 mi (19-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

Does Hotel Emerald have an airport shuttle?

Hotel Emerald offers an airport shuttle 24 hours a day, on request, for a charge of USD 30.00 per vehicle, one way.

Does Hotel Emerald offer free breakfast?

Free breakfast isn’t provided at Hotel Emerald, but buffet breakfast is offered for a fee of USD 30 per person. It's available every day from 6:00 AM to 9:00 AM.

Is there a casino at Hotel Emerald?

No, there is no casino at this hotel, but Lucky 8 Casino (7-min drive) is nearby.

What time is check-in at Hotel Emerald?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Hotel Emerald?

This hotel offers free self parking.

Does Hotel Emerald have a pool?

Hotel Emerald does not have a pool.

Does Hotel Emerald have a restaurant?

Hotel Emerald is home to Vista, which features international cuisine.

Does Hotel Emerald have a spa?

There are no spa services available at this hotel.

How close is Hotel Emerald to downtown Nairobi?

Hotel Emerald is 2.3 mi away from Nairobi.

Hotel Emerald Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 62 reviews
Rating 8 - Good. 27 out of 62 reviews
Rating 6 - Okay. 10 out of 62 reviews
Rating 4 - Poor. 7 out of 62 reviews
Rating 2 - Terrible. 4 out of 62 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, nice, big rooms, good location in the Westlands. But the pricing policy in the restaurant is something you need to get used to. If you order a main course (500 - 900 KES), the waiter asks you wish side dish you would like to have (e.g. steamed rice, or naan), becuase you cannnot eat the main course without side dish. But be aware: the side dish is not included, you'll have to pay it separately. So, it turned out quite expensive for me, but the portions are large. And it tastes good!
Stayed 9 nights in Mar 2020
Verified review

8/10 Good

Nando

Liked: Cleanliness, staff & service, amenities
Interesting location close to shopping and entertainment, staff was very helpful
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities
The hotel is located in the very heart of Westlands which is a district with many bars and restaurants. Rooms are in the 6th and 7th floor of an office building. From the balcony of my room, I had a great view at the iconic One Place building. The room was very spacious and the bed was comfortable, but the furniture a bit run down. For 40€ that's totally fine though. I would rather classify it as 3-star.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Stayed 3 nights in Oct 2018
Verified review

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at a budget cost

Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Stayed 2 nights in Nov 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommended

Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Stayed 2 nights in Jul 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

maximus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe . Great location . And value

Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back
Stayed 6 nights in May 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.
Stayed 5 nights in Apr 2019
Verified review

8/10 Good

Sanat

Liked: Cleanliness, staff & service, room comfort

Trivsel resa

Toppenpersonal med god service och mycket vänlig .
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

SASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Emerald

Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Excellent staff very friendly. Was a manageable walk to the ferry
Stayed 1 night in Feb 2018
Verified review

4/10 Poor

doug

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth the price

The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.
Stayed 2 nights in Jun 2017
Verified review

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel With Locked Fire Exits = Fire Trap

Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.
Stayed 2 nights in May 2017
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
フロントがチェックアウトの時に再請求を言われた。道がいのフロントから2回も夜中にあった！ミスが多いです。2度と行かない
Verified review

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Praktisches Mittelklassehotel mit gutem Preis-/Leistungsverhältnis
Verified review

10/10 Excellent

DINESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Emerald can be rated as exception.

My stay at Hotel Emerald can be rated as exceptional. The staff is very co-operative and always willing to help going out of their way. The room was very clean, neat , well maintained with daily cleaning by housekeeping staff. The breakfast available was the best one can think about. The access to the City Center and other areas is very convenient with Taxi's readily available at the Hotel Gate at very economical prices. The Restaurant Vista at Level 7 serves the best Indian Dum Biryani. The Hotel GM Mr. Dev. was a great help available all the time and was very kind and humble to inquire about my stay and also helped in several ways related to my work in Kenya. Finally choosing Hotel Emerald was a very right decision getting a best deal which was truly value for the money spent. The stay at Hotel Emerald was the exceptionally best experience.
Verified review

8/10 Good

Nasrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bekväm hotel med bra service

Bekväm och ren med mycket bra service.
Verified review

2/10 Terrible

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel is too close to night clubs

Loud music from the fourth floor level, a night clubs, could not sleep at all. I did most of my sleeping at day time
Verified review

4/10 Poor

Abdallah Mahamat

Disliked: Staff & service, property conditions & facilities, room comfort
I didn't like the location of the hotel , and they charge me unfair money I don't like the treatment from staff
Verified review

8/10 Good

Christoffel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value

Very good, comfortable room. very friendly staff
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort

Great location and safe

A good 3 star hotel in the heart of westlands. Good breakfast, clean rooms and very safe. Only annoyance was the lifts but that's outside the control of Emerald.
Verified review

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in the middle of westlands

Nice hotel in the middle of westlands
Verified review

8/10 Good

Verified traveller

Liked: Room comfort

Good location

It is close to Casino Flamingo which provides buffet lunch and buffet dinner for free if you register to be a member. The security is very good. Breakfast is basic. Get a taxi to the airport in the street at 20USD or the hotel will charge you 30USD if you call a taxi through the hotel.