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Nairobi Serena Hotel

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Photo gallery for Nairobi Serena Hotel

Outdoor pool
Exterior detail
Lobby
Ballroom
Daily buffet breakfast for a fee

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kenyatta Avenue / Processional Way, Nairobi
  • Place, Central Park
    ‪1 min walk‬
  • Place, Uhuru Park
    ‪2 min walk‬
  • Place, University of Nairobi
    ‪11 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2
  • Free WiFi

View all photos for Chale Presidential Suite

Minibar, in-room safe, individually furnished, desk

Chale Presidential Suite

  • Sleeps 2
  • Free WiFi

Executive Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Nairobi

Kilimani stay.Within a 10-minute walk of this Kilimani hotel, you'll find Uhuru Park and University of Nairobi. Nairobi Hospital and The Aga Khan University Hospital are also within 3 miles (5 km).

What's nearby

  • Central Park - 1 min walk - 0.1 km
  • Uhuru Park - 2 min walk - 0.2 km
  • City Market - 11 min walk - 1.0 km
  • University of Nairobi - 11 min walk - 1.0 km
  • Kenyatta International Convention Centre - 13 min walk - 1.2 km

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • ‪Bricklayers Arms - ‬3 min walk
  • The Serena Nairobi Hotel
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mwendaz - ‬10 min walk

About this property

Nairobi Serena Hotel

5-star luxury hotel near Uhuru Park, connected to the convention center
Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the luxury Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

  • 199 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1962
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

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  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 820 reviews
The price is CA $181
CA $232 total
includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property Registration Number 7997

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

How close is Nairobi Serena Hotel to the airport?

Nairobi Serena Hotel is 3.5 mi (13-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Nairobi Serena Hotel?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on Jun 19, 2026 start from CA $216, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nairobi Serena Hotel have an airport shuttle?

Nairobi Serena Hotel offers an airport shuttle 24 hours a day, on request, for a charge of USD 40 per person, one-way.

Does Nairobi Serena Hotel offer free breakfast?

Free breakfast isn’t provided at Nairobi Serena Hotel, but buffet breakfast is offered for a fee of USD 40 for adults and USD 20 for children. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at Nairobi Serena Hotel?

No, there is no casino at this hotel, but Lucky 8 Casino (6-min drive) is nearby.

What time is check-in at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Nairobi Serena Hotel?

This hotel offers free self parking.

Does Nairobi Serena Hotel have a pool?

Nairobi Serena Hotel features an outdoor pool and a children's pool.

Does Nairobi Serena Hotel have a restaurant?

Nairobi Serena Hotel is home to Cafe Magreb Restaurant, which features international cuisine and brunch.

Does Nairobi Serena Hotel have a spa?

This hotel has a spa, which features massages, body scrubs, and body treatments.

How close is Nairobi Serena Hotel to downtown Nairobi?

Nairobi Serena Hotel is 0.6 mi away from Nairobi.

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 245 out of 334 reviews
Rating 8 - Good. 66 out of 334 reviews
Rating 6 - Okay. 15 out of 334 reviews
Rating 4 - Poor. 5 out of 334 reviews
Rating 2 - Terrible. 3 out of 334 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Ayumi

Stayed 1 night in Feb 2026

10/10 Excellent

Akhil

Liked: Cleanliness, amenities, property conditions & facilities
The staff make it really a 5 star
Stayed 6 nights in Jan 2026

10/10 Excellent

Mumtaz, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Stayed 5 nights in Jan 2026

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Stayed 1 night in Nov 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

Hassan

Stayed 7 nights in Jan 2026

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Friendly staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Staff was very friendly. Great location. Great view.
Stayed 1 night in Jan 2026

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Stayed 3 nights in Dec 2025

10/10 Excellent

Aleisha

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!
Stayed 6 nights in Dec 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mikko

Stayed 1 night in Jan 2026

10/10 Excellent

daniel, New York

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and close to the Airport .
Stayed 1 night in Dec 2025

10/10 Excellent

Loice, Woodbury

Stayed 2 nights in Dec 2025

10/10 Excellent

Steven

Stayed 1 night in Dec 2025

8/10 Good

Chinedum

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
Stayed 2 nights in Dec 2025

10/10 Excellent

Lavol

Stayed 1 night in Nov 2025

10/10 Excellent

stuart

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service - friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Lloyd

Stayed 2 nights in Nov 2025

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely the best hotel in Nairobi
Stayed 1 night in Nov 2025

10/10 Excellent

Bryan

Stayed 1 night in Nov 2025

10/10 Excellent

Bryan

Stayed 1 night in Nov 2025

10/10 Excellent

Torsten

Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Corain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025