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Novotel Nairobi Westlands

5.0 star property
Family-friendly 5-star hotel near Sarit Centre

Choose dates to view prices

Photo gallery for Novotel Nairobi Westlands

Breakfast, lunch, dinner served; Italian cuisine
1 bedroom, premium bedding, down comforters, pillowtop beds
2 bars/lounges, rooftop bar
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Spa
  • Air conditioning

Explore the area

Map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Sarit Centre
    ‪7 min walk‬
  • Village Market
    ‪6 min drive‬
  • United Nations Office at Nairobi
    ‪7 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed)

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed)

  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Nairobi

Spring Valley stay.A stay at this Spring Valley hotel places you within half a mile (1 km) of Sarit Centre and 3 miles (5 km) of The Aga Khan University Hospital. Kenyatta International Convention Centre and Village Market are also within 6 miles (10 km).

What's nearby

  • Sarit Centre - 7 min walk - 0.6 km
  • The Aga Khan University Hospital - 5 min drive - 3.4 km
  • Kenyatta International Convention Centre - 6 min drive - 5.2 km
  • Village Market - 6 min drive - 4.8 km
  • United Nations Office at Nairobi - 7 min drive - 4.8 km

Getting around

  • Syokimau Station - 31 min drive
  • Nairobi (WIL-Wilson) - 21 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Spring Valley Café - ‬4 min walk
  • ‪The Wine & Bottle - ‬10 min walk
  • ‪Java House - ‬8 min walk
  • ‪NewsCafe Sarit Centre - ‬8 min walk

About this property

Novotel Nairobi Westlands

Family-friendly 5-star hotel near Sarit Centre
Novotel Nairobi Westlands offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Novotel Nairobi Westlands. Valet parking is free.

This 5-star Nairobi hotel is smoke free.

  • 1 building
  • 347 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • Meeting rooms
  • 1755 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2024
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Lockers available
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Nairobi Westlands offers 347 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Swahili

Similar properties

Exterior

Best Western Plus Westlands

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 205 reviews
The price is CA $173
CA $213 total
includes taxes & fees
Jun 13 - Jun 14
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Property amenities

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch smart TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Novotel Nairobi Westlands Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 51 out of 59 reviews
Rating 8 - Good. 6 out of 59 reviews
Rating 6 - Okay. 1 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 0 out of 59 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

George, KIRKLAND

Stayed 3 nights in Feb 2025

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

abdirashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been all over the world through especially Europe and the USA, I can certainly say this is the best hotel that I have even stayed for such a price. As a matter of fact, it is way better in so many aspects than hotels that were triple its price. I would recommend to anyone including my family and friends. What a beautiful, clean and new hotel with all the amenities. 10 out of 10 for sure!!!! Blame me if you get disappointed which you will not !!
Stayed 4 nights in Feb 2025

10/10 Excellent

Shane

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. The breakfast was amazing. I would suggest a better way to communicate in general like an WhatsApp concierge to order room service and make spa appointments. The service was always great,
Stayed 3 nights in Feb 2025

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Hotel great staff

Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Feb 2025

10/10 Excellent

Tesilya, Olympia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Gio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. I had a lovely stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

Keith

Stayed 3 nights in Jan 2025

10/10 Excellent

Solrun

Stayed 1 night in Jan 2025

10/10 Excellent

Vivienne

Stayed 17 nights in Dec 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, friendly and very helpful, we enjoyed our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Novotel was very pleasant, quiet, and felt safe. The staff were friendly and knowledgeable about the area. We highly recommend staying at this property!
Stayed 2 nights in Jan 2025

10/10 Excellent

AMY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
GREAT STAY & THE STAFF IS WONDERFUL
Stayed 5 nights in Dec 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean. Good value
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay for first time in Kenya!

I had a wonderful stay in Novotel Nairobi. It was centrally located in the Westlands neighborhood and near lots of restaurants, nightlife and shopping. It was easy to get uber as well. The service was great and the rooftop restaurant was a vibe on the weekend. The rooms were big and clean. Highly recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Anil

Stayed 1 night in Oct 2024

10/10 Excellent

Rochelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent…..
Stayed 2 nights in Nov 2024

10/10 Excellent

Anil

Stayed 3 nights in Oct 2024

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well
Stayed 4 nights in Oct 2024

10/10 Excellent

Gurprit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Stayed 2 nights in Oct 2024

10/10 Excellent

James O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at the Novotel in Westland Nairobi is of world-class standard. The ambiance, the beauty of the property's interior and exterior, and the exceptional services rendered by the staff right from the gate to your room. Staffs like Stephen concierge, James and all the beautiful ladies at the dining have all made my stay an experience to remember.
Stayed 3 nights in Oct 2024

10/10 Excellent

seung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025