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Novotel Nairobi Westlands

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Lobby
Deluxe Suite, 1 Bedroom (King bed)
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Breakfast, lunch, dinner and brunch served
Executive Suite, 1 Bedroom (King bed)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Place, Westgate Shopping Mall
    ‪3 min walk‬
  • Place, Sarit Centre
    ‪5 min walk‬
  • Place, Oshwal Religious Centre
    ‪10 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed)

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the area

Nairobi

Spring Valley stay.A stay at this Spring Valley hotel places you within half a mile (1 km) of Sarit Centre and 3 miles (5 km) of The Aga Khan University Hospital. Kenyatta International Convention Centre and Village Market are also within 6 miles (10 km).

What's nearby

  • Westgate Shopping Mall - 3 min walk - 0.3 km
  • Nairobi Education Centre - Animal Orphanage - 3 min walk - 0.3 km
  • Sarit Centre - 5 min walk - 0.5 km
  • Oshwal Religious Centre - 10 min walk - 0.9 km
  • Diamond Plaza II - 4 min drive - 2.3 km

Getting around

  • Syokimau Station - 31 min drive
  • Nairobi (WIL-Wilson) - 21 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Spring Valley Café - ‬4 min walk
  • ‪Subway Westgate Mall - ‬6 min walk
  • ‪Artcaffe - ‬4 min walk
  • ‪Mam Mam Vietnamese - ‬6 min walk

About this property

Novotel Nairobi Westlands

Family-friendly 5-star hotel near Sarit Centre
Novotel Nairobi Westlands offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Novotel Nairobi Westlands. Valet parking is free.

This 5-star Nairobi hotel is smoke free.

  • 1 building
  • 347 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • Meeting rooms
  • 1755 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2024
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Lockers available
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Nairobi Westlands offers 347 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch smart TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

How close is Novotel Nairobi Westlands to the airport?

Novotel Nairobi Westlands is 5.5 mi (21-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Nairobi Westlands?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Novotel Nairobi Westlands on Jul 11, 2026 start from CA $196, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Nairobi Westlands have an airport shuttle?

Airport shuttle services are not available at Novotel Nairobi Westlands.

Does Novotel Nairobi Westlands offer free breakfast?

Free breakfast isn’t provided at Novotel Nairobi Westlands, but full breakfast is offered for a fee of USD 30 for adults and USD 15 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Novotel Nairobi Westlands?

No, there is no casino at this hotel, but Lucky 8 Casino (9-min drive) is nearby.

What time is check-in at Novotel Nairobi Westlands?

Check-in begins at 3:00 PM.

Is there free parking at Novotel Nairobi Westlands?

This hotel offers free valet parking.

Does Novotel Nairobi Westlands have a pool?

Novotel Nairobi Westlands features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 7:00 PM.

Does Novotel Nairobi Westlands have a restaurant?

Novotel Nairobi Westlands is home to Gemma's Kitchen & Bar, which features Italian cuisine and brunch.

Does Novotel Nairobi Westlands have a spa?

This hotel has a spa, which features Swedish massages, body treatments, and mani/pedis.

How close is Novotel Nairobi Westlands to downtown Nairobi?

Novotel Nairobi Westlands is 2.8 mi away from Nairobi.

Novotel Nairobi Westlands Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 105 out of 139 reviews
Rating 8 - Good. 24 out of 139 reviews
Rating 6 - Okay. 8 out of 139 reviews
Rating 4 - Poor. 2 out of 139 reviews
Rating 2 - Terrible. 0 out of 139 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mohan

Good room, helpful hotel staff,
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karle

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying here during our first time in Nairobi.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and everything in working comfortable order, the staff were particularly notable: friendly, helpful and professional - making our stay with children feel comfortable, safe. The hotel is well secured and assistance was available whenever needed.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, so kind and so helpful to our family. The rooms were comfortable and spacious and the amenities were great
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, very quiet.
Stayed 12 nights in Nov 2025
Verified

10/10 Excellent

Peter Munene

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent service, great staff and good location.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, amenities
Great room, seamless service and highly responsive staff.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Upendra

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and new looking rooms, good service and friendly staff. Always welcomed with a smile and helpful. Will definitely recommend and stay again
Nice little surprise for Christmas
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

christelle

Liked: Cleanliness, amenities, property conditions & facilities
i loved staying to novotel location and food were perfect
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home. Excellent value for money
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Othniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel by all standards
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Omer

Very nice proper
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Stephen in Reception was extremely helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hardip

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Nairobi as a base for touring the city and/or a stop before or after safari.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for us to stay on our first family trip to Kenya. Good area to use as a base when exploring Nairobi before moving on to safaris. Shopping centres close by, restaurants etc. within walking distance and easy when taking a taxi to/from other parts of the city. Used the rooftop pool and sundeck quite a lot as well. Staff was helpful. We stayed at the start of our trip and decided to book it for the last night of our trip as well.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff members are a dream, super nice and welcoming, always happy to help. Breakfast is great with a lot of options! Great location and facilities in the hotel. We’d definitely recommend! 10/10
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

AMY

Liked: Cleanliness, amenities, property conditions & facilities
GREAT STAY & THE STAFF IS WONDERFUL
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, friendly and very helpful, we enjoyed our stay
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Phillip G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel next to where I needed to be.
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

EMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and kind. Gym is fantastic! Great breakfast and good food overall.
Stayed 4 nights in Aug 2025